Khách Sạn Hàng Đầu Tại Venice Có Spa

非常棒的位置。 一切都很好。早餐也是。 會再住

It is my utmost pleasure to leave a review for this wonderful hotel. Firstly our baggage was lost due to the airline, but the receptionist Skerdi was brilliant, he calmly notified us of this happening before and that he would assist in calling the airport to check whether the baggage had arrived for us. They knew about my partner and i celebrating an occasion so they prepared accordingly, they went beyond and above to provide information and help when they didnt need to. Special mention to Skerdi and Nicola, the best hotel service ive experienced and im a frequent traveler! The breakfast staff were kind, patient and attentive. The location ofnthe hotel is quite perfect as it is nearby Rialto and you could practically walk everywhere else. This has been an absolutely memorable stay and we will be back most certainly.

威尼斯非常高端的酒店，房間設計極為現代（其實有點不方便 比如手洗內衣沒辦法），服務態度非常好，價格貴。 按照攜程房間説明，訂了2晚行政套房（2大2小），一張大床，2張單人床，反覆確定不是梳化床和加床。16,000左右，2晚。入住時候，大堂異常熱情，給了歡迎飲料，但是説我訂房衹填了2大人訊息，所以以為一個孩子，看到2個孩子，加床要收費。我立刻覺得這邏輯有問題，既然都準備了2張床，為何説以為衹有一個孩子，如果既然知道4人，明明4人入住可以，為何加床要另外收費？前台説可能誤會了。 和攜程立刻確認，説不收費了。但是進入房間，如圖，就是廳裏改造的沙發加褥子和加彈簧床,這和攜程訂房説明和反覆確認的完全不符合。攜程幫忙協調，説衹能這樣，孩子能睡就不計較了。 退房時候，除了入城費，還打印出單子，寫明employee benefits,接近100歐元，説是服務費，由於要趕輪船，就付款了，但是拿着收據牌照給攜程，因為這又是額外費用。確認後這是小費，酒店解釋説我們沒有反對。這真有趣，如果是小費，應該金額是客人提出（我可能會服300歐呢？），而不是打印出一個數字讓住客付。隨後攜程協調説幾日後退回。 這些小細節其實凸顯酒店對待遊客，或者攜程中國遊客的小伎倆，大家注意一下。酒店還是不錯的，畢竟一晚8000，也是有價值的，呵呵。

Nice staff & good location  Best hotel in venice

Close to the vaporetto stop, the beach and the main road. The staff were extremely nice and helpful. The mattress was a dream!

完美的小島，完美的酒店！房間風景美極了，可以看見寬廣的大河及對面的聖馬可廣場。早餐很豐富，很美味，裏面的工作人員都樂於助人，非常親切，總是面帶微笑，我丟了兩次東西，工作人員都幫我找到了，非常感謝！！前台工作人員都很棒，特別是前台經理Elia（中文念起來像愛你呀，非常有意思）總是能細心周到的幫助解決所有麻煩，讓客人可以無後顧之憂的安心度假，非常感謝！！在這裏可以放鬆度假休閑，還可以在這裏舉辦浪漫的婚禮，真是棒極了，七星服務，七星體驗👍👍

Hotel offers the best Italian food quality in the world. Enjoying foods at St. Regis gave me the most unforgettable experience in my Italy journey.