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Tài Khoản Khách
Lưu trú vào thg 9, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 14 thg 10, 2024
If you want to relax, be pampered, and feel like family, there is no better place to stay in Oia than Katikies Villa! We arranged with the hotel private transport from Santorini Port to the taxi stand in Oia. Hotel staff met us at the taxi stand and carried our luggage to the hotel property. We had a welcome drink upon arrival, got a brief tour of the facility and were welcomed to our rooms. The rooms were comfortable and had an outdoor jacuzzi tub overlooking the caldera. Breakfast was included in our rate and was a great way to start the day. We relaxed by one of the pools for several days as well. Altogether felt like a five star experience with exceptional staff and amenities. This should be your place to stay in Oia! We look forward to coming back!
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 19 thg 8, 2024
Beautiful hotel on the other side of the caldera, but away from the cruise ship crowd. Charming rooms, beautifully renovated with modern amenities with old world charm. Excellent staff/service. The center courtyard is a gorgeous private oasis for your meals at Selena. Rooftop pool is a gem, sweeping views of the island. Highly recommend.
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 8 thg 8, 2024
Katikies Villa is an amazing hotel. It offers splendid comfort, lots of privacy, great swimming pool with magnificent view on the caldera. But the best the hotel has are the people, we felt so comfortable because of them, thank you! We will visit Katikies Villa again for sure!
Dịch
m k
Lưu trú vào thg 5, 2024
Vợ chồng
2.0/5
Đăng tải vào 20 thg 6, 2024
Beautiful view. Spotty service. Property and rooms are seriously dated. Housekeeping is soso. Visited hotel in 2024. Were surprised how beautiful the view is. The rest is subpar. 3 star experience. Feels like the owners decided to rest on laurels. A one time, one day experience at best.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest, Thank you for taking the time to share your feedback about your recent stay at Katikies Villa Santorini. We sincerely apologize for any inconveniences you experienced during your time with us. Your comments are important to us as they help us identify areas for improvement and ensure that each guest has a truly exceptional experience. Guest experience is of foremost importance to us, and we regret that we did not fully meet your expectations on this occasion. Please allow us to address your specific concerns: Our accommodations maintain a traditional Santorinian style embracing Cycladic architecture. While we understand that some guests may prefer more contemporary furnishings, we regularly implement renovations and enhancements to ensure our facilities meet high standards while preserving their unique charm. Additionally, upon learning of your concerns, our Villa Manager personally engaged with you to offer alternatives, including showing you two upgraded room options. We also extended additional services and amenities in an effort to enhance your experience. Furthermore, we facilitated a visit to another beachfront property for you to enjoy a leisurely day, at no charge as confirmed by the folio provided. Ms. Valeria Rudenkova and the entire Katikies team were dedicated to making your stay as comfortable as possible, despite the challenges encountered. We also appreciate the positive conversation you had with our Villa Manager. Your recognition of our efforts and acknowledgment of the good service provided are greatly valued by our team. We regret that despite our efforts, we were unable to fully meet your expectations. Please know that your feedback is invaluable to us, and we will use it constructively to further improve our offerings and service delivery. We hope that you might consider giving us another opportunity to provide you with a more positive experience in the future. Best regards, Katikies Villa Santorini Team
Tài Khoản Khách
Lưu trú vào thg 4, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 28 thg 5, 2024
There was so much that went right with this hotel. It's not a ton of stairs up to the main walkway in Oia, for Santorini standards which is super nice. The view is insane, with plenty of private spots to enjoy it. We were able to soak in the view with our morning cup of espresso every morning--it was pretty magical. The rooms are super cool and traditional caves--the kind you want to experience in Santorini. The concierge team, especially Gregory were so so helpful. Every single one of them went above and beyond and made us feel so welcome. Gregory even took the time to suggest an itinerary for our next island, Milos. We were there during Greek Easter, which I highly recommend as well. It was so fun and special to be a part of the festivities! I don't know when I will be coming back to Santorini, but I will definitely look to stay here again if I do!
Dịch
Tài Khoản Khách
Lưu trú vào thg 4, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 28 thg 5, 2024
We visited in April 2024 for 3 nights to celebrate our 10th wedding anniversary! The villas were a fantastic place to stay! The location was ideal at the start of the main walk way into the centre of Oia. Perfectly located because we didn’t feel overlooked by passers by, not too busy, and felt very private. It was only a short walk into the busy areas of Oia. On arrival we were greeted by Gregory and another member of staff. The check in process was very quick, efficient and informative. We were greeted with a nice refreshing drink and took in the views whilst they dealt with the paperwork. They gave us some information about the area and the island. We were then shown to the room, told us how to use certain things etc, and there were also some welcome sweet canapés and a bottle of wine. We were in Villa 3 and the room was very clean and well equipped. Bed was very comfy, lots of storage, nice coffee machine, nice powerful shower and there were also some nice toiletries. Also found there were always plenty towels, including pool towels. The rooms were regularly cleaned too. The patio area was spacious with a lovely hot tub with views of the caldera. The hot tub was nice and warm which we used every evening. All the facilities were very clean and well maintained. We stayed on a bed and breakfast basis, which we went over to the main hotel each morning. Breakfast was amazing and so much food to eat. Firstly there were pastries and breads, and then a menu to choose from which had loads of choice, with plenty of tea, coffee and juice. We didn’t use the pools at either the villa or hotel because of the time of year. The pools felt a little chilly and preferred to just use the hot tub. If we visited Oia Santorini again we would definitely stay at Katikies Villas again and would definitely recommend to anyone!
Dịch
shaiaziz
Lưu trú vào thg 4, 2024
Một mình
4.0/5
Rất Tốt
Đăng tải vào 1 thg 5, 2024
First impression was not the greatest because they asked me to wait for the room by the pool and the weather was very windy even though i told him i cant he insisted, i found it a bit disrespectful. Bright side they did early check in, view was beautiful, room was nice, big, neat and had mostly everything you would need. Breakfast had variety they give you the option to choose whatever you want from the menu and they serve some savoury in the start. Privacy is not the greatest in Santorini, I was in room number 1 i dont recommend it because you will be sharing terrace with the next room but im sure they have better rooms.
Dịch
Phản Hồi Từ Khách Sạn: Dear Shaiaziz, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your honest review, as it helps us improve our services. I apologize for the inconvenience you experienced upon your arrival. I understand that waiting by the pool in windy weather was not ideal, and I regret that our insistence made you feel uncomfortable. Your feedback is important, and we will use it to ensure we provide a more considerate and accommodating service in the future. On the bright side, I’m glad to hear that you enjoyed the early check-in, the beautiful view, and your spacious, well-equipped room. It’s also wonderful to know that you appreciated the variety and quality of our breakfast offerings. I understand your concerns regarding privacy, especially with the shared terrace in room number 1. We do offer a range of rooms with different levels of privacy, and we would be happy to assist you in selecting a room that better meets your needs for future stays. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Katikies Villas Santorini Team
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 31 thg 7, 2023
We could not have asked for anything better! Every one from the front office staff to cleaning to room service to the club drivers were absolutely amazing and so wonderful to get to know - they made you feel so welcomed and loved from the moment we arrived! The room and view were so wonderful and it was such a relaxing environment - we were there 3 days and 2 nights and it was far too short! We will be back in the very near future and will be staying at the Katakies Villas again!
Dịch
Phản Hồi Từ Khách Sạn: Dear Olivia, Thank you for your absolutely amazing review! We are absolutely delighted to know that your stay at Katikies Villa exceeded your expectations and left you with such wonderful memories. It brings us immense joy to hear that our entire team, from the front office staff to the cleaning crew, and even the club drivers, contributed to making your stay special. We strive to create a welcoming and loving atmosphere for all our guests, and it warms our hearts to know that you felt that warmth from the moment you arrived. It's fantastic to hear that you plan to return to Katikies Villa in the near future. We can't wait to welcome you back with open arms and make your next stay even more memorable. Once again, thank you for your kind words and for choosing Katikies Villas. We're counting down the days until your return! Warmest regards, Katikies Villa Santorini Team
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 29 thg 6, 2023
This place is just beautiful! Simply the best hotel we’ve been to. The location is amazing, and facilities are perfect. The service and the staff are outstanding! We will definitely be going back! Thank you for a wonderful stay!
Dịch
Phản Hồi Từ Khách Sạn: Dear KSDutton, Thank you so much for your incredible review! We are thrilled to hear that you had an amazing experience during your stay at our hotel. Your kind words about our beautiful location, perfect facilities, and outstanding service are truly heartwarming. Your appreciation means the world to us, and we can't wait to welcome you back for another memorable stay. Whether it's for another relaxing vacation or any other occasion, we promise to continue delivering exceptional service and creating unforgettable moments for you. Once again, thank you for choosing our hotel, and we eagerly await the opportunity to welcoming you back again. Warmest regards, Katikies Villa Santorini Team
constanza6r
Lưu trú vào thg 9, 2023
Vợ chồng
2.0/5
Đăng tải vào 24 thg 10, 2023
When we arrived the view looked wonderful from the room, not going to lie we were expecting a more spacious room (nicer as well, we stayed at Villa 3) however we said it’s fine at least the view is marvelous. As the days passed we requested more water to drink they only left a 300ml bottle of water per day which is ridiculous for a renowned hotel as Katikies. They refused to provide more even though we told them several times it was fine if they charged it. Still didn’t gave us another bottle of water… Also the day before our departure we weren’t given hand towels they just left the bath towel. Again for what you expect of a Katikies hotel and the price you pay per night this small things aren’t as small. We were on our honeymoon and I don’t know if the saw us “young” and thought they could have lower standards with us or that is usually how things work there. I would recommend you to avoid the villas if you are in Santorini, you could stay at a better place for the price they charge on a mediocre service.
Dịch
Phản Hồi Từ Khách Sạn: Dear Constanza, Thank you for taking the time to share your feedback regarding your recent stay at Katikies Villa Santorini. We genuinely appreciate your insights and apologize for any inconvenience you experienced during your visit. We are pleased to hear that you enjoyed the marvelous view from your room, but we understand that the size and overall amenities may not have met your expectations. We are committed to continuously improving our accommodations, and your comments will be taken into consideration for future upgrades. Regarding the issue with the limited water supply, we are truly sorry for any inconvenience you faced. Our standard practice is to provide a bottle of water as part of our complimentary amenities and extra water at our turn down service. We understand that guests may have different preferences, and we will certainly look into how we can offer more flexible options, such as providing additional water for a reasonable fee, to cater to individual needs. We did however offered you extra water without extra charge, which you had gladly appreciated. The oversight with hand towels is regrettable and does not reflect our usual standards of service. Your comments regarding the level of service you received as honeymooners are also concerning to us. We want every guest to feel valued and have their expectations exceeded, regardless of their age or the nature of their visit. Please rest assured that we will review our processes to ensure such lapses do not occur in the future. We take your feedback seriously and use it as an opportunity to grow and enhance the experience we provide to our guests. We understand the importance of delivering a high level of service commensurate with the Katikies reputation, and we are genuinely sorry for any disappointment you may have encountered. We sincerely appreciate your recommendation and hope you might consider giving us another opportunity in the future. Your feedback will help us to make the necessary improvements, and we aim to provide an even better experience for our valued guests. Once again, we apologize for any inconvenience you faced and thank you for sharing your valuable feedback with us. Warm regards, Katikies Villa Santorini Team
kristieboland
Lưu trú vào thg 9, 2023
Vợ chồng
3.0/5
Đăng tải vào 13 thg 10, 2023
My husband and I stayed at Katikies villas in Oia 5 years ago and it was incredible, so booked again for our 10-year wedding anniversary. Sadly, we were very disappointed with several things. One major change I think contributed to our dissatisfaction was management-the prior manager, Erini, was amazing. However, the staff during our stay this year was superficial and on several occasions, not at all helpful. First, no one informed us that the infinity pool would be closed (as well as the bar) - they claimed they were having issues getting the pH correct (would’ve been nice to know prior to our stay so we could have anticipated needing to go to the main resort). One of the reasons we booked the villa and not the main resort was for privacy, only 7 rooms, so the pool area typically doesn’t overcrowd. Unfortunately, we could not enjoy that during our stay. They also told us that even though we booked for in-room breakfast, that we would have to go to the main resort, as they were having problems with their chef as well. We pushed back on this and did have breakfast delivered, though it was generally very cold upon arrival and lacked flavor. We did get breakfast at the main resort on our last day and the service and food was amazing. Our luggage was lost upon arrival and we were concerned given we didn’t have a change of clothes available. After hours talking with the airline, I was told our bags would arrive at the airport. We had requested to be transferred to receive them, and two issues arose: 1) the resort staff wanted to dictate to us what time we should leave, and 2) we were quoted 100€ for the transport to obtain our bags, but because it took longer than anticipated, we’re told we would be charged double (200€). As I’m sure you can imagine, this added more stress to an already suboptimal situation. We had requested a late check out on our departure day of 1pm (given we lost two days due to not having luggage and given it was season end for them). They would only accommodate late check out to noon (1 hr later than usual), which again, given the issues we faced, had hoped they would be more accommodating (the resort was not full). I do want to commend Nicholas and Sam (bell hops)-they were amazingly helpful, super strong and very kind! Also, all of the staff at the main Katikies resort-especially the lower deck lounge, were wonderful, thoughtful and amazing! If we return to Oia, we will definitely look to book the main resort over the villa. Also-housekeeping, while very friendly, was lacking. Again, we book resorts that are known to be meticulous (NOS, Melian); however, upon arrival the bathroom vanity had a sticky substance on it, clearly it hadn’t even been wiped. Turn down service was variable-one woman folded our clothes and went above and beyond, while the other failed to even replenish noir TP or empty the trash can.
Dịch
Phản Hồi Từ Khách Sạn: Dear Kristie, We're genuinely sorry to hear that your experience with us this time around fell short of your expectations, especially considering the wonderful memories from your previous visit. Your comments are invaluable to us as they help us identify areas for improvement. The unavailability of the infinity pool and the bar was indeed an unfortunate surprise, and we understand how this impacted your experience, given your preference for privacy and a serene atmosphere. We genuinely apologize for any inconvenience this may have caused, as well as any communication lapses that contributed to this. Regarding the in-room breakfast, it's disappointing to hear about the quality and temperature issues you faced. This certainly does not reflect the standards we aim to uphold, and we are sorry for your dining experience. However, we wished we have known about this issue during your stay so that we could take immediate actions. The luggage issue and the subsequent transportation situation were unforeseen challenges during your stay. We deeply regret any additional stress these circumstances may have caused, as well as any potential misunderstanding regarding the transportation cost. In line with our commitment to transparency, we had previously communicated the cost of transportation. Due to the unique circumstances of the situation, we made the decision not to charge you on an hourly basis for disposal, instead offering you a more favorable rate as a gesture of goodwill. Please be assured that our primary aim was to alleviate any stress you may have experienced, and we appreciate your recognition of our team's efforts to assist you during this situation. Regarding the late check-out, please be aware that the day of your departure we were at 100% occupancy, thus we were note able to offer a late check out later than 12pm due to operational issues. We are grateful for your kind words about Nicholas and Sam, who went above and beyond to assist you, and for recognizing the exceptional service provided by the staff at Katikies Santorini. Your comments about housekeeping have been taken to heart, and we will work to ensure that our attention to detail matches the meticulous standards you rightfully expect from a luxury destination like Katikies. Once again, we would like to express our sincere apologies for any inconvenience you faced during your stay. We deeply value your feedback, as it gives us the opportunity to improve and enhance our services. Should you choose to return to Oia in the future, we hope to have the opportunity to provide you with the exceptional experience that Katikies is known for. Warm regards, Katikies Villa Santorini Team
Kathleen M
Lưu trú vào thg 9, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 9 thg 10, 2023
Our stay with Katikies Villa Santorini was the most luxurious, relaxing, and exceptional experience. We stayed at Katikies at the end of September to celebrate our honeymoon. It was our first time to Santorini and made all the more special because of Katikies and their staff. Each morning we had the most delicious breakfast, spent each afternoon by the pool, and enjoyed our private hot tub each night. Katikies staff took care of our every need, including recommendations, calling restaurants for reservations, handling our luggage, and arranging island travel. I highly recommend staying with the Villa for an even more private experience. Katikies was the perfect escape. My husband and I cannot thank everyone at Katikies enough. Thank you especially to Christos, Natassa, and our room help. We so look forward to returning!
Dịch
Phản Hồi Từ Khách Sạn: Dear Kathleen, Thank you so much for taking the time to share your wonderful experience at Katikies Villa Santorini. We're absolutely thrilled to hear that you had a perfect romantic getaway during your stay. It's heartwarming to know that you found our services luxurious and exceptional, and that we could make your honeymoon so special. Santorini is indeed a captivating destination, and we're honored that you chose Katikies to enhance your experience. We're pleased that you enjoyed our delicious breakfasts, the tranquil poolside afternoons, and the private hot tub evenings. Our team takes great pride in attending to your every need, from recommendations to reservations, so we're delighted to hear that you appreciated our assistance. Your kind words about our team members mean the world to us. We'll be sure to pass on your gratitude to them. Thank you for choosing Katikies Villa Santorini for such a special occasion, and we can't wait to have the pleasure of hosting you again on your return visit. Warmest regards, Katikies Villa Santorini Team
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 16 thg 8, 2023
We went to Santorini for part of our honeymoon trip. We stayed at KATIKIES villa for 3 nights. The staffs are all so nice and helpful. The location is so perfect for us, close to the main area but quite. The breakfast is very delicious. Highly recommend you to stay here.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest, Thank you for choosing Katikies Villa as part of your honeymoon trip to Santorini. We're delighted to have been a part of such a special occasion. Your kind words about our staff's friendliness and helpfulness truly warm our hearts. We're dedicated to ensuring that every guest feels well taken care of and valued throughout their stay. Thank you for highly recommending Katikies Villa Santorini to others. Your endorsement means the world to us, and we hope to have the honor of welcoming you back in the future for more memorable experiences. Wishing you both a lifetime of happiness together. Warm regards, Katikies Villa Santorini Team
Tài Khoản Khách
Lưu trú vào thg 12, 2022
Một mình
5.0/5
Nổi Bật
Đăng tải vào 31 thg 1, 2023
In my 40 plus years of travel to 90 countries, staying at numerous of the finest hotels on the planet. My stay at the katikies villas and katikies main hotel certainly ranks in the to 2 or 3 hotel stays I have ever experienced. Simply magnificent!
Dịch
Phản Hồi Từ Khách Sạn: Dear Janeseaha, Thank you very much for taking the time to share this glowing review! We are feel honored to read that you enjoyed your stay with us and that you had such a wonderful experience. We are also happy to know that you consider our hotels one of the most magnificents you have ever visited. Once again thank you for your feedback and we look forward to welcoming you back again soon. Warmest regards, Katikies Villa Santorini Team
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 29 thg 6, 2023
This was one of the best hotel experiences we have ever had. There are few villas and few staff members, which meant personalized service. The staff quickly learned our preferences and proactively provided amazing service. Kostas and Chris were especially wonderful in taking care of all of our needs--obtaining dinner reservations and taxi services, providing helpful information to navigate the island, and just generally making our stay relaxing and enjoyable. The views from our room were wonderful, and we ate breakfast delivered every day outside our room overlooking the caldera. Although the hotel itself was worth the expense, the staff's attention and service were top notch and will be the reason we return. The hotel is in a perfect location--quiet but right in the middle of everything in Oia. There are lots of steps, but the staff take care of transporting your luggage.
Dịch
Phản Hồi Từ Khách Sạn: Dear Roberts, Thank you for sharing your experience in Santorini. It sounds like you had an amazing time at the hotel. We're thrilled to hear that it was one of the best hotel experiences you've ever had. We're delighted to hear that the staff's exceptional attention and service are the main reasons you plan to return. Their commitment to ensuring your comfort and satisfaction is truly commendable. Thank you once again for sharing your wonderful experience. We hope to welcome you back to Santorini soon for another unforgettable stay. Best regards, Katikies Villa Santorini Team