Mary B
31 tháng năm, 2024
Have just returned from Tropical which was a special trip to celebrate our 40th Wedding Anniversary, which the hotel helped us celebrate in style with a special menu and decorated table. The first and most important thing I would like to say is a huge thank you to Karen and Chantika who were extremely patient and understanding when my husband asked the same questions on many occasions due to his dementia. Their general caring attitude is to be highly recognised and appreciated. We did have a few issues having decided to upgrade to All Inclusive, in the bar and restaurant, even 6/7 days in we were still being asked to sign for paid food and drinks. Our room was as expected but with a few housekeeping issues to bring to the attention of the management. The first thing I noticed was the dirty/sticky marks on our door. This could easily have been cleaned off but had been left, not a good first impression. We then discovered (as mentioned in other reviews) the wall in our bathroom was covered in black mould, not a nice thing to see. Finally a bit more attention to cleaning detail would help, the shelf where the tv stood was covered in black dust and not always cleaned. All other areas are kept spotlessly clean, especially the pool/bar and restaurant. There were usually sun beds to be had but when the boat to Il aux Cerf didn’t run due to the weather there was a shortage. Lovely to not have to worry about beach towels, which you can even take on outside trips and can be changed twice a day. Sadly the weather wasn’t that kind on a few days so we went exploring. We took a taxi to Port Louis, we started at the market, then went onto the mall, then off to the botanical gardens. The taxi waits for you at each destination snd you don’t pay until you get back to the hotel. We were out for 5 hours at a cost of RM3,500 about £62.00. Two highly recommended trips would be the leisurely Catamaran Cruise s and the more adventurous 5 Island Speedboat Tour. Restaurant wise try Koh Nom, the food was amazing. Outside of Tropical definitely visit Green Island, great, reasonably priced food and lovely friendly staff. Overall we had a great holiday. Thank you most sincerely to all the staff at Tropical who go above and beyond to make your holiday special, truly lovely people.
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