Các đánh giá Canopy by Hilton Madrid Castellana

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback. We are very sorry to hear about the challenges you experienced during your stay.We want to assure you that room assignments are based solely on the room category selected at booking. Twin bed rooms are centrally located on each floor to optimize space and accessibility; there is no discrimination involved in this process. We regret if this placement caused any inconvenience.Regarding your experience at the front desk, we sincerely apologize if our team came across as indifferent or impatient. Providing courteous and helpful service to all our guests is a top priority, and we will address this with our staff to ensure improvements. We also regret any miscommunication related to breakfast arrangements and voucher handling.Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your trust and provide you with a better experience in the future.Best regards, Franziska (Guest Experience Manager)