Các đánh giá V Hotel Bencoolen

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment charming and clean, as we strive to maintain high standards in both service and cleanliness.It is wonderful to know that our friendly staff contributed positively to your stay by providing daily room cleaning services. We believe that small touches can make a significant difference in our guests' experiences.We are also pleased that you appreciated the convenience of having a water filter available, which indeed offers an economical solution for families during their travels. Additionally, we take pride in our location, which provides easy access to public transportation such as the MRT and bus services, along with various dining options nearby.Your overall satisfaction means a great deal to us, and we hope to welcome you back on your next visit!

Phản Hồi Từ Khách Sạn: Dear Kiet Tat,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the size of your room and the absence of a complimentary bottle of water.We understand that comfort and convenience are paramount during your visit, and we regret that we fell short in these areas. Your comments are invaluable as they help us identify opportunities for improvement in our services and accommodations.Please rest assured that we will address these concerns with our team to enhance our guests' experience moving forward. If there is anything further we can do to assist you or if you would like to discuss this matter in more detail, please do not hesitate to reach out.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under better circumstances.

Phản Hồi Từ Khách Sạn: Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

Phản Hồi Từ Khách Sạn: Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

Phản Hồi Từ Khách Sạn: Dear Tran,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations during your visit.We understand that our hotel's age may not align with your preferences, and we are actively working on renovations to enhance our facilities, including the bathrooms. Your comments about the discrepancies between our online images and actual accommodations are particularly concerning, and we will investigate this matter further to ensure a more accurate representation in our listings.It is disheartening to hear that your experience was less than satisfactory, especially given that it has been noted as one of your worst stays. Please know that we take all guest feedback seriously as it helps us improve our services.We appreciate you bringing these issues to our attention, and we hope you might consider giving us another chance in the future.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our location convenient, with easy access to the National Museum, Fort Canning Park, and nearby shopping options such as Ya Kun and Toast Factory.We appreciate your kind words regarding the early check-in arrangement; we understand how important it is for guests arriving on red-eye flights to settle in comfortably upon arrival.We acknowledge your feedback concerning the room size and sincerely apologize for any inconvenience caused by not informing you about the bottled water refill option during your check-in process. Your comments will be shared with our front desk team to ensure clearer communication in the future.Thank you once again for your valuable insights, and we hope to welcome you back soon for an even better experience.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's location, conveniently situated near Orchard Street and facing Bencoolen Masjid, as well as the cleanliness of our facilities.We understand that the size of our family rooms may not have met your expectations, and we sincerely apologize for any inconvenience this may have caused during your stay. Your comfort is important to us, and we appreciate your insights as they help us enhance our offerings.We are glad you found our proximity to public transportation beneficial, allowing easy access throughout the city and direct routes to the airport via bus number 36.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a more comfortable experience.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights and are pleased to hear that you found our hotel to be a cost-effective option amidst the rising prices in Singapore.We acknowledge that our rooms may be smaller than some guests expect, but we strive to maintain high standards of hygiene for all our accommodations, and we are glad that this met your expectations during your visit.It is also wonderful to know that you appreciated our convenient location, with easy access to Bencoolen MRT station and proximity to popular attractions such as Bugis and the Merlion. We believe that these features enhance our guests' overall experience while exploring the vibrant city.Thank you once again for your valuable feedback. We hope to welcome you back on your next visit!

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel generally satisfactory, particularly in terms of its quiet atmosphere and comfortable bedding.However, we sincerely apologize for any discomfort you experienced due to our water filtration system. Your concerns about its maintenance are important, and we will certainly review our procedures to ensure that all amenities meet our guests' expectations for safety and hygiene.We are also sorry to learn about your experience with our central air conditioning system. Your health is our top priority, and it is concerning to hear that you felt unwell during your stay. We understand how vital proper ventilation is, especially in maintaining a healthy environment for all guests.Please be assured that we take such matters seriously, and we will investigate these issues further as part of our commitment to providing a safe and enjoyable experience for everyone who stays with us.We appreciate your feedback as it helps us improve our services. Should you decide to visit us again in the future, please do not hesitate to reach out directly so we can ensure a more pleasant experience.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it helps us enhance our services.We are pleased to hear that you found our rates affordable and appreciated the convenience of our location near local amenities and attractions. However, we sincerely apologize for any discomfort caused by the size of your room and humidity levels during your stay. Your comfort is important to us, and we understand how these factors can impact your overall experience.We also appreciate your comments regarding our front desk service. It is encouraging to know that once you expressed your concerns about being assigned a less favorable room, our team was able to promptly accommodate you with a more suitable option on a higher floor. We strive for excellence in customer service, and we take all feedback seriously as an opportunity for improvement.Thank you once again for sharing your thoughts with us; they are invaluable in helping us provide better experiences for all our guests in the future. We hope to welcome you back soon under more favorable circumstances.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location very convenient and that our rates offered through Trip were more competitive than those on other platforms.It is also wonderful to know that our staff made a positive impression with their politeness and helpfulness; we strive to provide excellent service, and your feedback reinforces our commitment.We appreciate you sharing the beautiful photo of the Clark Quay night view as well—it truly captures the essence of this vibrant area.Thank you once again for your kind words. We look forward to welcoming you back in the future!

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient, being situated near two subway stations, which indeed makes exploring the area much easier.We also appreciate your kind words regarding our front desk staff. It is important to us that all guests feel comfortable and welcomed, and we are pleased that our team’s ability to communicate in Chinese contributed positively to your stay.Furthermore, we take great pride in maintaining high standards of cleanliness throughout our property, and it is gratifying to know that you noticed this during your visit.Thank you once again for your feedback. We look forward to welcoming you back in the future!

Phản Hồi Từ Khách Sạn: Cảm ơn bạn đã dành thời gian chia sẻ phản hồi chi tiết về kỳ nghỉ gần đây của bạn tại khách sạn của chúng tôi. Chúng tôi thành thật xin lỗi vì những bất tiện mà bạn gặp phải trong suốt chuyến thăm của mình và chúng tôi đánh giá cao những bình luận thẳng thắn của bạn. Chúng tôi hiểu rằng kích thước và cách bố trí phòng của bạn không đáp ứng được kỳ vọng của bạn, đặc biệt là về cách sắp xếp đồ đạc và không đủ không gian để hành lý. Chúng tôi cũng ghi nhận những quan sát của bạn về thiết kế phòng tắm; chúng tôi nhận ra rằng sàn ướt có thể gây ra rủi ro về an toàn và chúng tôi sẽ xem xét vấn đề này với nhóm bảo trì của mình để tìm ra những cải tiến tiềm năng. Ngoài ra, chúng tôi rất tiếc vì các vật dụng thiết yếu như cốc đựng nước súc miệng không được cung cấp đầy đủ trong thời gian bạn lưu trú, dẫn đến sự bất tiện hơn nữa. Xin hãy yên tâm rằng chúng tôi rất coi trọng vấn đề vệ sinh; không thể chấp nhận được việc để lại mảnh vụn dưới gầm giường trong phòng của bạn và chúng tôi sẽ giải quyết vấn đề này n*** lập tức với đội ngũ nhân viên dọn phòng. Về mặt tích cực, chúng tôi rất vui khi biết rằng một trong những thành viên trong nhóm của chúng tôi đã có thể hỗ trợ bạn hiệu quả bằng cách chỉ đường đến các lựa chọn ăn uống tại địa phương—cảm ơn bạn đã ghi nhận những nỗ lực của cô ấy! Chúng tôi đánh giá cao phản hồi của bạn về sự thuận tiện của vị trí của chúng tôi gần phương tiện giao thông công cộng; Tuy nhiên, qua những bình luận của bạn, rõ ràng là có những khía cạnh khác chưa đáp ứng được kỳ vọng của bạn. Trải nghiệm của bạn rất quan trọng đối với chúng tôi và chúng tôi hy vọng bạn sẽ cân nhắc cho chúng tôi một cơ hội khác trong tương lai để chúng tôi có thể mang đến cho bạn kỳ nghỉ tốt hơn.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay so much that you chose to extend it from one night to two. It is always our goal to provide a comfortable and pleasant environment for our guests, and we are pleased that our accommodations met your needs.We appreciate your kind words regarding the room's suitability for a single occupant. Your feedback is invaluable as it helps us continue improving our services and facilities.We look forward to welcoming you back in the future!