Khách Sạn Có Phục Vụ Bữa Sáng Tại Genteng

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

the best hotel ever... the breakfast is super good...so much choices. the environment of the hotel is peaceful, modern and cozy.....

The room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options. The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant. Breakfast offers a wide variety of options, but the overall taste was average.

Best part of the hotel is their staffs. All are friendly and try their best to help. All good except AC is inconsistent. It turns off middle of the night. Also water pressure is low. Breakfast is reasonable. Other than that, all good.

Affordable, modern and clean. Shopping mall is literally next door and selection of eateries are available in the surrounding. The building looks new and therefore modern and clean, however the room lacked soundproofing, you can hear any noise from the corridor and the surrounding rooms. Lobby is on the second floor, was confused when we reached. Parking is very limited, we were fortunate that we got spot to park, my guess you won't be so lucky during weekend or busy days. Staffs are nice and helpful. Very near to the train station which is one of the primary reason we chose to give this hotel a try.

This hotel is centrally located with plenty of eateries and major shopping mall Tunjungan Plaza within 5 mins walk away. The breakfast buffet has a very good spread and the entire hotel was very clean and orderly. The service staff were very helpful and able to converse in simple English. This is a super value for money hotel to stay with the family.

Good experience staying in Varna Culture. Facilities and services are excellent. Will repeat to stay here when in Surabaya

VERY POLITE AND PROFESSIONAL STAFF. FOOD WAS OK THE TOILET IN MY ROOM NEEDS TO BE LOOKED AT. i HAD TO ALLOW TGHE WATER TO FLOW FOR 23 MINUTES BEFORE THE WATER IN THE SHOWER BECAME WARM..

Staff was friendly and the location is central. But the bathroom was smaller than on the pictures, tv had problems and the AC always blown cold air even when it was on 30 degrees. Asked for room change twice, they don’t allowed it