Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
Đánh giá đã xác thực
Vị trí8.2
Trang thiết bị8.2
Dịch vụ8.2
Vệ sinh8.2
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(40)
Đánh giá tích cực(28)
Đánh giá có ảnh/video(6)
Đánh giá tiêu cực(12)
Passport739567
Lưu trú vào thg 4, 2025
Nhóm bạn
10/10
Nổi Bật
Đăng tải vào 5 thg 5, 2025
Right, listen up! Forget those dodgy reviews. The BC Music Resort in Benidorm absolutely knocked our socks off. We arrived apprehensive but honestly, this place exceeded every expectation. The staff? Seriously outstanding. They were genuinely eager to help with anything and everything. Always smiling, the place was spotless, and they were up for a good bit of banter. Top marks to the whole team! Our eight-person bunk room was basic but spotlessly clean and had everything we needed. Just a tiny suggestion for the hotel – maybe some bed guards on those top bunks, and can be a challenge to climb after a bevvy. The all-inclusive was brilliant. You could pretty much order whatever you fancied, which was a definite win. The pool area was a proper vibe – great music, flowing drinks, and picture-perfect for those holiday snaps. (would love if we could request songs of our choice) Plus, the rooftop bar offered a quieter space to chill, but was also perfect for a good laugh. The food was exactly what you'd expect, and there was always a decent selection to choose from at each meal. No complaints there at all. So, a massive thank you to all the incredible staff at the BC Music Resort. Your hospitality was truly top-notch, and you made our holiday fantastic. Honestly, it was the best place ever, and we can't wait to come back! Thanks for everything!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for your enthusiastic and wonderfully detailed review. It’s fantastic to hear that your experience at BC Music Resort exceeded expectations and that our team made such a strong and positive impression on you. We’re especially glad you enjoyed the vibrant atmosphere, all-inclusive offerings, and the cleanliness and comfort of your room. Your kind words about our staff’s attitude and service mean a great deal to us—they truly are the heart of what makes BC Music Resort special. We also appreciate your thoughtful suggestions regarding the bunk beds and music requests—we’re always looking to improve, and your feedback helps us do just that. It was a pleasure to have you and your group with us, and we can’t wait to welcome you back for another unforgettable stay! Warm regards, BC Music Resort Management Team
Col D
Lưu trú vào thg 2, 2025
Nhóm bạn
6.0/10
Đăng tải vào 17 thg 3, 2025
Tried to scam us for room deposit €80 for broken bed that didn't exist. If you didn't break it don't pay for it . This was after they originally said we had chipped something ,but we had photos of whole room slight damage Absolute joke . I insisted they took us back to our room .they couldn't even confirm which bed it was! Same photo as someone on next floor up as well ( they payed €160 for 2 beds ! Mental Complete money racked Same they felt the need to try rob us because the hotel was great .
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest We have hundreds of guests breaking hotel furniture every week. It's very complicated to manage a hotel with parties, music, and stag and hen parties when they're constantly breaking hotel furniture. It turns out that NO ONE takes responsibility for anything. No one accepts that they've broken things, and the easy answer is that we're trying to steal their money. When the room is in good condition, the deposit is returned in full. On the contrary, we can't ignore all these breakages because otherwise, we'd be left without a hotel. BC MUSIC RESORT
Emily G
Lưu trú vào thg 2, 2025
Nhóm bạn
10/10
Nổi Bật
Đăng tải vào 14 thg 3, 2025
Absolutely Amazing ! Highly recommend! Came here for my sisters hen do for the pool party price was so good which included all drinks on the selected all inclusive and food included to . Staff was amazing especially Rafa! He made us feel so welcome and was always around if we needed anything. Thank you all for such an amazing time we will all definitely be back ☺️
Dịch
Phản Hồi Từ Khách Sạn: Dear Emily Wow! We’re thrilled to hear that you had such an unforgettable time with us! Creating a fun and vibrant atmosphere is what we do best, and knowing that you enjoyed the music and the energy makes us so happy. We can’t wait to welcome you back for more incredible moments! BC MUSIC RESORT TEAM WORK
Amy D
Lưu trú vào thg 6, 2025
Nhóm bạn
6.0/10
Đăng tải vào 7 thg 7, 2025
Just back from a stay here with 15 of us on a hen do Was happy with the hotel and room, basic but clean shame there was no balcony and the sheer drop from the open window was concerning The staff were lovely The pool was terrible, did not look clean so didn’t even dip a toe in it all weekend not a sun longer in sight and probably only seating at the pool for about 30 people Didn’t eat at the hotel because it didn’t look good can get much better else where and probably cheaper Location is not great as it’s a very steep hill down to get anywhere coming back up it in 30+ degree heat was not fun I wouldn’t stay again purely due to the pool situation
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your experience. We’re glad to hear that you found the room clean and appreciated the service provided by our team — we’ll make sure to pass along your kind words. We also acknowledge your concerns regarding the lack of balcony, the pool area, and the hotel’s location. While the hillside setting provides great views and proximity to the beach, we understand that the incline can be challenging during hotter days. Regarding the pool, your feedback is being shared with the relevant departments for review, as maintaining cleanliness and guest comfort is a top priority for us. We’re sorry to hear that these aspects impacted your overall stay, especially during such a special occasion as a hen do. We appreciate your honest feedback, which helps us continue improving. Yours sincerely, The Management of BC Music Resort
Jamie C
Lưu trú vào thg 6, 2025
Nhóm bạn
4.0/10
Đăng tải vào 2 thg 7, 2025
Stayed here as 4 friends. Having visited benidorm multiple times we decided to give this hotel a go, we didn’t expect much as a party hotel. Before arrival I was sent multiple payment links which did not work saying payment required even though I had paid in full. Took weeks to get through to anyone at hotel. On arrival in evening reception staff welcoming. Room and bathroom clean. No balcony. Paid for refurbished party room but did not have the dj lights or projector as advertised. Drinks good as branded. the indoor pool is absolutely disgusting. Smelled very bad and not clear at all, outdoor pool also cloudy. The queue for drinks was awful then closed the outdoor bar on a busy Sat pool party to go inside when it was sunshine. Out of the 4 days there was only music at pool for 1 day and the pool party was awful. Music not loud. Food very average but edible. Overall this is not party oriented , I would have been gutted if I paid the hundreds of pounds stags and hens were paying for a party, we went elsewhere for 2 days during day. Summery pros. Refurbished room clean, food edible, drinks good, staff friendly, roof top lovely Cons. Pool party poor, both pools especially inside very dirty, drinks finish 7pm, queues long, not a party vibe I would not stay here again due to the disappointment in the pool parties which is why we booked it.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share such a detailed review. We regret that your experience did not align with the expectations you had when choosing BC Music Resort, particularly regarding the entertainment and party atmosphere, which are usually highlights for many of our guests. We’re pleased to read that you found the refurbished room clean, the drinks of good quality, and the rooftop area enjoyable. Your kind words about our staff are especially appreciated. However, we take note of your concerns regarding the booking and payment communication, the pool maintenance, entertainment schedule, and overall party atmosphere. We are currently reviewing these points with the relevant departments to ensure they are addressed appropriately. While our hotel offers a lively and youthful environment, party intensity can vary depending on dates and occupancy, and we regret if it did not match what you were hoping for during your stay. We appreciate your honest feedback, which helps us to improve the experience for future guests. Yours sincerely, The Management of BC Music Resort
George N
Lưu trú vào thg 5, 2025
Nhóm bạn
4.0/10
Đăng tải vào 30 thg 6, 2025
Stayed here last week (22/06/25) Although the cleaners and staff were great, the facilities were not as advertised, we booked the party rooms for a stag do. Unfortunately No PS4’s were provided although it was advertised. The projector didn’t work. Speakers were hanging from the ceiling as the stands where broken, Room deposits we were told would be refunded upon leaving the hotel. This has still not been re credited to our accounts 4 days later even though we left the room in perfect condition The pool was green and looked like it hadn’t seen a thorough clean for a long time, The beer was flat daily. 6 out of the 8 friends I visited with ended up ill. The showers leaked. One of the rooms smelled like sewage for the first 3 days of our visit. The food provided looked like it had been heated with a hair dryer. We met people who had to pay 300 euros for the “pool party”all of whom were deeply disappointed. Unfortunately this seemed like it was a huge scam as it was basically just the privilege of using the filthy pool and some flat drinks. The dancers turned up for a few what looked like warm up dances. The dj arrived and music stayed exactly the same. Turned up half way through a song and seemed to just Mimick a few songs and pretend to play the decks. All in all the cleaners were really good. The hotel reception where helpful. Everything else left a lot to be desired. If we were ever to return to Benidorm it certainly would not be here we stayed. I had high hopes for this hotel however it left a sour taste in the mouth as it seemed like nothing was as advertised. Do yourself a favour and stay elsewhere. The picture uploaded was the colour of the pool. How my friend had the confidence to get in is beyond me .
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your experience. While we’re pleased to hear you found our staff and cleaning team attentive, we regret that your overall visit did not meet expectations. We understand your frustration and take your feedback seriously, particularly regarding the party room equipment, deposit delays, and pool condition. We would like to clarify that deposits are returned automatically following standard procedures, but depending on the bank, processing times may vary. If your deposit has not been returned, we encourage you to contact us directly so we can assist you further. As for the pool party and resort facilities, BC Music Resort is designed to offer a vibrant, music-driven atmosphere for adults. The schedule and services are published in advance, and while entertainment and food standards are constantly reviewed, we acknowledge that your experience did not align with the expectations created. We’re sorry to hear this visit left you disappointed. While we won’t be the right fit for everyone, we appreciate your feedback and will use it to continue refining our services. The Hotel Management BC Music Resort
Lisa M
Lưu trú vào thg 5, 2025
Nhóm bạn
2.0/10
Đăng tải vào 28 thg 6, 2025
The worst hotel I have stayed in my life. Location awful away from beach up a hill out of the way from everything no possibility of taxis , just walk the hill. Reception disgusting loud , cheap unkempt . Lift disgusting 2 people old jammed my arm in steel doors no sensor at body height terrifying . Room acces hardly ever worked , bedroom like a prison cell no window !!!!! Main room awful couldn't open blinds for fear of people looking in so no view !! Showers didn't work handles dtopped off reception agreed and just laughed !!!! Pool disgusting like a swamp , no dun loungers a few plastic chairs . Vip area hilarious a wooden bed 400 euros . I could go on and on never again , just vile.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations. While BC Music Resort is designed for guests seeking a vibrant, party-oriented atmosphere, we understand it may not suit everyone’s preferences. We would like to clarify that our hotel is accurately described online, including its hillside location and party-focused environment. Regarding the issues mentioned—such as maintenance, room features, or service—our team is always available at reception to address concerns during the stay, and we regret if you felt this was not handled appropriately. That said, we acknowledge your perspective and take note of your comments. We remain committed to improving where possible and thank you again for your review. The Hotel Management, BC Music Resort
Tài Khoản Khách
Lưu trú vào thg 5, 2025
Nhóm bạn
8.0/10
Rất Tốt
Đăng tải vào 27 thg 6, 2025
Was a bit concerned after reading some of the reviews but do not worry! Check in all good, 50E per head to be paid as a deposit on room upon check in and it was returned upon departure after room was checked over by cleaner. You can hire a safe for 2 E a day. Rooms were clean and tidy, beds were comfy, bathroom clean… not the most modern if in a standard room but adequate… you are not there to be in the room! The hotel does what it says on the tin …it’s a music resort. So expect large groups and constant music.. pool parties on Fri and Sat are very busy as they sell tickets to people not staying there: get down to the pool early if you want a good spot. The all inc food is typical of a Spanish hotel, average, but you can always find something to eat… salad and healthy options too. We didn’t find it particularly noisy at night … but take ear plugs if you are a light sleeper.
Dịch
Samdavies54
Lưu trú vào thg 5, 2025
Nhóm bạn
2.0/10
Đăng tải vào 23 thg 6, 2025
BC Music Resort - be wary of the clientele We stayed at the hotel for 5 nights in June 2025. (3F 1M)We were welcomed by friendly staff bearing drinks suggesting we’d have a nice time at the resort however we quickly realised what the place is actually like. The main issue is the behaviour of other guests. Within half an hour of arriving we had seen 2 physical altercations and were informed that the pool was closed due to someone being sick in it. we were there for a party and good time and understood it might be rowdy but the pool areas were full of men in their 30s and 40s behaving like toddlers - no regards for any other guests, rude, often threatening and their attitudes to women, consent and personal space were crazy (this is also the case for the bars/clubs on the main strip) Don’t come here if you are under 25 especially girls. This isn’t necessarily the hotels fault but the security didn’t seem to care and it’s definitely something worth bearing in mind. The hotel also gave the impression that it was struggling with only one of the bars open at a time. The outdoor pool was also disgusting, I was seriously questioning the last time it had been cleaned. Space around the pool was very limited for the size of the hotel especially when non guests can come in on the party days. Food was sweaty, unfresh and largely inedible. the lifts never work. The music was pretty decent if you like house until the pool party DJs began, most of whom played music you’d hear in a popworld. The cleaning staff would knock on at 9:30 every morning which was annoying because we’d been out in Benidorm until the early hours. However, the drinks are good, the room was great and the location is nice and convenient. To summarise Pros - rooms - Drinks - Staff - Location Cons - clientele is horrible and gropey from experience (enough to create a miserable atmosphere) - Pool is disgusting - Poor food - Run down appearance - Not enough facilities, pool area - Lifts rarely work & stairwells are narrow and sweaty The significance of the cons massively outweigh the pros. Do not stay here unless you don’t mind sharing it with the dregs of society. It’s also worth noting we love festivals/camping and don’t mind roughing it but this was genuinely on another level of bad.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your experience. We are truly sorry to read that your stay did not meet expectations. Although we are pleased you appreciated the room, drinks, and our location, we regret the issues you encountered with other guests and some aspects of the facilities. At BC Music Resort, we strive to create a vibrant yet respectful party environment, and we take safety and guest behavior very seriously. While we cannot always predict the actions of individuals, our security team is present to ensure rules are followed and to intervene when necessary. Your feedback will be shared with them to reinforce vigilance and improve response where needed. We are also reviewing your comments regarding cleanliness, food quality, and pool access. Your input is valuable and will be taken into account as we continue working to improve the experience for all our guests. We hope you will consider giving us another opportunity in the future. Sincerely, The Hote Management, BC Music Resort
Offley2501
Lưu trú vào thg 5, 2025
Nhóm bạn
6.0/10
Đăng tải vào 14 thg 6, 2025
When we arrived, the atmosphere was intense—seriously loud music and stag dos everywhere. It was full-on from the start. Reception staff were great, very helpful. They gave us four drink tokens and explained these were for our all-inclusive drinks, even though we had wristbands. Maids came everyday so yeah, good. We were a group of four staying in a one-bedroom apartment. The room itself was nice, but the bedroom was pretty cramped for two people. After unpacking, we headed for drinks. Unfortunately, the bar experience was frustrating. There was a long wait, and they only allowed one drink per person. That meant each of us had to queue up separately. Meanwhile, others were walking away with multiple drinks as they were tipping. In 50 minutes, we only managed to get two drinks each. Next, we tried the food. It wasn’t terrible, but it was cold, which was disappointing. Basic food. Chips pizza salad chicken. etc. The next day was chaotic. The place was packed because people can buy tickets for the pool party, even if they’re not staying at the hotel. We couldn’t even get close to the pool. Later, things got worse—arguments, shouting, even scuffles. It was complete mayhem. The bed you see online are for paying guests only. And they aren’t cheap. Honestly, I’ve never seen anything like it. After that, we didn’t use the hotel for food or drinks again. We chose to go out every day instead. Is it the worst place I’ve been? No. But you really need to know what you’re getting into. I think what spoilt it for us was just the amount of people in that small place. Would I go back? No—but that’s just my personal choice.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for sharing your feedback. We’re pleased to hear that you found our reception team helpful and that the housekeeping service met your expectations. We also appreciate your honest comments regarding areas where your experience fell short. We understand that during peak periods and events such as our pool parties, certain facilities may become busier than usual. We are continuously working on improving guest flow and service times, and your remarks are valuable in that process. We regret that some aspects of your stay did not meet your expectations, particularly regarding food temperature, bar access, and the atmosphere during external events. These are important points that we are taking into consideration as we review our procedures and service model. Thank you again for your time and your stay with us. Sincerely, Hotel Management
jongsoo03
Lưu trú vào thg 4, 2025
Nhóm bạn
8.0/10
Rất Tốt
Đăng tải vào 23 thg 5, 2025
Hen party of 9 of different ages, we all had a great time. The staff were lovely and very helpful, one of our group hurt their ankle and the staff couldn't have done more to help her. The rooms were lovely and clean with fresh bed linen, the bed was comfortable, the bedrooms were cleaned every day, the food was what you would expect for 3*** star hotel. A big thank you to the chef who was great and cooked me beautiful eggs with the runny yoke when I requested them. There is a lovely chill out area on the rooftop if you want to get away from the noise of the pool. This is a party hotel so it can be noisy. we were on the 10th floor, which wasn't too bad. If you are lower down, I recommend some ear plugs to help with getting to sleep. If you want somewhere for a Hen party, then this place is ideal.
Dịch
Kimberley G
Lưu trú vào thg 4, 2025
Nhóm bạn
10/10
Nổi Bật
Đăng tải vào 23 thg 5, 2025
Had an amazing time, staff are so helpful and accommodating. Would totally recommend VIP package. We were part of hen family arty and it was well catered for. David, Rafa and Maria and all the other staff were very professional and polite.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for sharing your positive experience at BC Music Resort. We’re delighted to hear that you had such a great time and that our team, including David, Rafa, Maria and the rest of the staff, contributed to making your stay special. It’s also wonderful to know the VIP package met your expectations and that your hen party was well looked after. We truly appreciate your recommendation and hope to welcome you back in the near future for another memorable stay. Warm regards, The Management BC Music Resort
Tài Khoản Khách
Lưu trú vào thg 4, 2025
Khác
6.0/10
Đăng tải vào 22 thg 5, 2025
Hello Bit of a strange review here.. we are planning on coming to you in July this year (2025). We are a party of 17 of us and unfortunately the mother in law of the bride has been diagnosed with cancer and is unable to attend.. We have booked through On The Beach as we have another person able to go in her place but they are saying to us that the hotel policy is that they don't do name changes. Could you confirm BC Music Resort if this is correct or not as we are have a whole person paid up, there is no difference in changing rooms etc as we have availability in all our rooms, we can change the flight no problem it is literally just changing the name of a person in a room. Please please please could you get back to me as I have tried calling and emailing you also to obtain an answer but to no avail.. we are so looking forward to coming along and experiencing this wonderful hotel but this is giving us a bit of a bad taste in our mouths. Please let me know how else I can get in contact with you to discuss this matter.. Kindest regards and hope to hear from you shortly. Rianne
Dịch
Tài Khoản Khách
Lưu trú vào thg 4, 2025
Khác
10/10
Nổi Bật
Đăng tải vào 21 thg 5, 2025
The staff were the friendliest staff ever. Couldn't do enough for our party of 4. The receptionists, security guards, dining room staff, cooks and the chamber maids were top class. Very, very friendly. Yes its not the Ritz but for the price its a bargain. A hotel room is a bed for me as I only intend to be in the room for 8 hours a day. The all inclusive was excellent value with a large selection of food and drinks. Really enjoyable holiday. Thanks you BC.
Dịch
Tài Khoản Khách
Lưu trú vào thg 4, 2025
Khác
8.0/10
Rất Tốt
Đăng tải vào 14 thg 5, 2025
Don't be put off by the reviews. I went for an hen party in April and the hotel is a bit dated but it was clean and the maids came everyday to clean even though it says that it's only every 2 days. We had a party room which didn't have a balcony which was the only let down but it was big enough for the 5 of us. The food is basic but there is something for everyone. The drinks on the all inclusive were fine but it's only one drink per person and you have to take the cup back. I would advise to pay the deposit with CASH as people have complained about not getting the deposit back via card. Just tell them you don't have a card. They were fine with us. It is noisy but take earplugs for a night time. I would go back as it was basic and decent for what you need. Staff were also very helpful and nice. Literally had no issues when we were there.