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Tất cả đánh giá(53)
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Đánh giá có ảnh/video(4)
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Đánh giá tiêu cực(2)
Tài Khoản Khách
Phòng Hai Giường Tiêu Chuẩn
Lưu trú vào thg 5, 2024
Người đi công tác
2 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 30 thg 6, 2024
It was a great place to stay in! Very friendly staff and good location! However, the internet might be very slow in the room so you might have to come out to the front to use it
the food was good and i got a nice service from staff , good internet.. Thanks to cheff Dickson , thanks to lucy kimani was happy, good service at our conference hall, kibokoni. Also, the white color makes the hotel looks beautiful. thanks rahimu rahimu, great job you do. we are happy how you welcome us in your hotel. may God bless you . everything is great ☺️
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for your kind words! We’re so happy to hear that you enjoyed the food, received great service, and appreciated the good internet. A special thank you to Chef Dickson and Lucy Kimani for their excellent service, and we’re glad the conference hall, Kibokoni, met your expectations. We’re also thrilled that you loved the hotel’s beautiful white color and that Rahimu’s warm welcome made a positive impression on you. We truly appreciate your feedback and your blessings. We look forward to welcoming you back soon! Warm regards, Sentrim Castle Royal Hotel.
Tài Khoản Khách
Lưu trú vào thg 12, 2024
Khác
3.0/5
Đăng tải vào 4 thg 1, 2025
The Hotel is somehow rundown, and it has definitely lost its glory.. The hotel does need; and or require a lot of TLC, to bring it back to life. Some of the staff were helpful. Furnishings are falling apart and decorations were in poor taste, and the lacks finesse... Overall disappointment... This was a gem in the past. It has nothing to talk home about.
Dịch
Shjaarwle
Lưu trú vào thg 11, 2024
Gia đình
3.0/5
Đăng tải vào 20 thg 12, 2024
First the positive; the staff are very friendly and the beds were comfortable. We only did one night stay over so for that it was ok. The bar/restaurant is alright and good okay. Breakfast buffet was quite nice actually. However. When we checked in they apparently gave us the wrongroom at first (the dood wouldn't open) and then we were take to the back of the hotel to a courtyard. I seriously thought we were heading for the service quarters. That was our room (504). Apart from the leaky shower covered in drain flies and the low pressure tap, some rusty handle bars... it was okay. Until 5:40 am when staff started dumping trash in the courtyard bins while talking and laughing loudly. The then continued with cleaning the bins with high water pressure making a hell of a racket. Also the location is not very nice, kids sniffing glue in front of the hotel and during breakfast begging for food through the window. I can't blame them, but it felt very awkward. All in all okay for a practical stay over, but would not spend a 2nd night there. I feel bad as all the staff were super friendly and caring.
Dịch
Phản Hồi Từ Khách Sạn: Dear Shjaarwle, Thank you for taking the time to provide your feedback. We’re delighted to hear that you found our staff friendly and caring, and that you enjoyed the comfortable beds and breakfast buffet. We sincerely apologize for the challenges you encountered during your stay. Your concerns about the room allocation, maintenance issues, and noise disturbance in the early hours have been noted, and we will address these with our team to ensure improvements are made. Additionally, we’re sorry to hear about the discomfort caused by the external environment, and we appreciate your understanding. Your feedback is invaluable in helping us enhance the guest experience. We hope to have the chance to welcome you again in the future and provide a stay that exceeds your expectations. Warm regards, Sentrim Castle Royal Hotel.
Extraordinary724383
Lưu trú vào thg 11, 2024
Người đi công tác
4.0/5
Rất Tốt
Đăng tải vào 16 thg 12, 2024
We experienced Great hospitality from the team. The food was always fresh and delicious. Great for a short business stay in the CBD as it’s close to the businesses and town restaurants. A little noisy at night if you’re closer to the club side but it goes quiet eventually. Would recommend
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for your kind feedback! We’re delighted to hear you enjoyed the hospitality from our team and found the food fresh and delicious. It’s great to know our location was convenient for your business stay. We apologize for the noise you experienced near the club side but are glad it settled down. Your recommendation means a lot to us, and we look forward to hosting you again soon! Warm regards, Sentrim Castle Royal Hotel
Dotshii
Lưu trú vào thg 11, 2024
Một mình
1.0/5
Đăng tải vào 13 thg 12, 2024
Had refused to check me in claiming couldnt locate my booking, then gave tiny room facing noisy pub couldn't sleep, then moved me to another with stinking AC and lastly moved me at 4am to a dirty room where pillows reeked of another person's perfume!! I and other patrons could not be served dinner we waited 3 hours because they were hosting a certain cocktail and totally ignored us had to go looking for food elsewhere at midnight!!!!!!
Dịch
Phản Hồi Từ Khách Sạn: Dear Dotshii, Thank you for taking the time to share your experience with us. We deeply regret that your stay did not meet your expectations, and we are truly sorry for the inconveniences you encountered, including the issues with your rooms and the slow service at the restaurant. This is certainly not the standard of service we aim to provide. Please know that we take your feedback seriously, and we will investigate the matters you raised to ensure that these issues are addressed immediately. We understand how important comfort and service are during your stay, and we sincerely apologize for not delivering on that promise. We greatly value your feedback as it helps us improve our operations, and we hope you will give us another opportunity to offer you the high standard of hospitality . Warm regards, Sentrim Castle Royal Hotel
LOISE K
Lưu trú vào thg 11, 2024
Người đi công tác
4.0/5
Rất Tốt
Đăng tải vào 10 thg 12, 2024
The Conference facility was great. We were served very well by Nicodemus during our two-day conference. Madam Caroline Ndirangu was so nice to us, and they really made our stay and participants very comfortable. We will definitely come back again and again
Dịch
Phản Hồi Từ Khách Sạn: Dear LoiseK, Thank you for sharing your wonderful feedback! We’re thrilled to hear that the conference facilities met your expectations and that Nicodemus and Madam Caroline Ndirangu provided exceptional service. We’re so glad that both you and your participants felt comfortable during your stay. We look forward to welcoming you back for many more visits in the future! Warm regards, Sentrim Castle Royal Hotel