The Canvas Dubai - MGallery Hotel Collection

Các đánh giá The Canvas Dubai - MGallery Hotel Collection

The Canvas Dubai - MGallery Hotel Collection

23 Kuwait St, Al Raffa, Dubai, Emirate of Dubai, United Arab EmiratesXem thông tin khách sạn
The Canvas Dubai - MGallery Hotel Collection
The Canvas Dubai - MGallery Hotel CollectionThe Canvas Dubai - MGallery Hotel CollectionThe Canvas Dubai - MGallery Hotel Collection
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Chúng Tôi Khớp Giá
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Đánh giá của khách

7.8/10
Tốt
120 đánh giá
Đánh giá đã xác thực
Vị trí7.9
Trang thiết bị7.6
Dịch vụ7.8
Vệ sinh7.9
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Tất cả đánh giá(120)
Đánh giá tích cực(103)
Đánh giá có ảnh/video(27)
Thời gian lưu trú tuyệt vời!(24)
Phòng tuyệt vời(23)
Dịch vụ tuyệt vời(22)
Vị trí tuyệt vời(11)
Rất đáng giá tiền(10)
Bữa sáng ngon(10)
Phòng lớn(7)
Đánh giá tiêu cực(17)
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 6, 2025
Một mình
4 đánh giá
3.0/10
Đăng tải vào 19 thg 7, 2025
Extremely disappointed with their service i stayed there from 16th july and was suppose to check out today but i left yesterday it self at 7 pm in the evening the reason is i had to call 5 times in the morning to tell them to clean the room the place was dusty there were stains all over the washroom very poor hygiene they could have told me to leave and as a patient of severe dust allergy i had to give my self a shot of anti allergy as it flared up and despite they cleaned my room i was forced to leave in the evening as i was extremely unwell i would never want to come back again and they should compensate me with the last day rent as i couldnt stay there for whole day and night because of their neglegence I am a frequent traveller and stay in only reputed hotels this has been a very very disappointing stay where u have to call them 5 times to clean ur room as u have a dust allergy and when they dont listen u go down and complain to miss ayman on reception
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai – MGallery Hotel Collection!Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the challenges you faced during your stay, especially given your severe dust allergy and the issues with room cleanliness. Please accept our sincerest apologies for the discomfort and inconvenience caused.Your experience does not reflect the high standards of hygiene and service we strive to maintain. We take your comments very seriously and have already shared them with our housekeeping and management teams to ensure immediate improvements are made.Regarding your early departure and request for compensation, we would appreciate the opportunity to discuss this matter further with you directly. Please feel free to contact us at your earliest convenience so we can address your concerns appropriately.We value your feedback and hope to have the chance to restore your trust in The Canvas Dubai in the future.Warm regards,Geetika KumariGuest Relations Manager
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 6, 2025
Một mình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 10 thg 7, 2025
Hotel was so nice and at the lobby aymen assisted me very nicely with my booking which i liked so much whenever next time i will ve staying in dubai i will choose this hotel as my first option
Dịch
Sabine40
Phòng Superior King
Lưu trú vào thg 11, 2024
Một mình
22 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 22 thg 12, 2024
Great short stay in this hotel arriving at 3am! Pool on rooftop is great and has nice views. They also had lovely Christmas decorations. Only downside I stayed too short, late check out is an extra 200 dirham. That wasn’t worth it.
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear Ms.Sabine,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your experience with us! We're so glad you had a great short stay and enjoyed the rooftop pool with its beautiful views, as well as our Christmas decorations. We understand your concern regarding the late check-out fee, and we appreciate your feedback. We hope to welcome you back for a longer stay in the future!Warm Regards,Geetika KumariGuest Relations Manager
Haitham Alqam
Phòng Superior King
Lưu trú vào thg 5, 2025
Nhóm bạn
21 đánh giá
10/10
Nổi Bật
Đăng tải vào 14 thg 6, 2025
I had a truly wonderful stay at this hotel. From the moment I arrived, the staff was incredibly welcoming and professional. The check-in process was smooth, and I was impressed by the cleanliness and modern design of the lobby. The room was spacious, spotless, and well-equipped with everything I needed — comfortable bed, strong Wi-Fi, and a beautiful view. Housekeeping maintained the room perfectly every day. One of the highlights was the breakfast buffet — a wide variety of fresh options, both local and international, served in a relaxing and stylish atmosphere. The location was also ideal, with easy access to nearby attractions and transportation. I especially appreciated the quiet environment, which made for a restful night’s sleep. Overall, I highly recommend this hotel to anyone looking for comfort, quality service, and a great experience. I will definitely return!
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Haitham,Greetings from The Canvas Dubai-MGallery Hotel Collection!We’re absolutely delighted to hear that you had a truly wonderful stay with us!It’s great to know that our team made you feel welcome from the moment you arrived and that you enjoyed the cleanliness, design, and comfort of your room. We're especially pleased that the breakfast buffet, location, and quiet environment all contributed to a relaxing and memorable experience.Your kind words about our staff, housekeeping, and overall service mean a great deal to us. We'll be sure to share your feedback with the entire team — it will certainly encourage us to continue delivering exceptional service.We look forward to welcoming you back on your next visit. Thank you once again for choosing to stay with us!Warm regards,Geetika KumariGuest Relations Manager
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 5, 2025
Nhóm bạn
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 8 thg 6, 2025
Great Experience at Canvas. Supporting Staff, big and Clean room, Night Club and tasty breakfast.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!We're thrilled to hear that you had a great experience at Canvas. It's wonderful to know that you enjoyed the support from our staff, the spacious and clean room, our vibrant night club, and the tasty breakfast. Your feedback truly means a lot to us, and we look forward to welcoming you back soon for another memorable stay!Warm RegardsGeetika KumariGuest Relations Manager
vuma
Phòng Superior King
Lưu trú vào thg 3, 2025
Cặp đôi
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 6 thg 5, 2025
Excellent
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you so much for your kind words! 😊 We're thrilled to hear that everything was good during your stay with us. Your satisfaction means the world to our team, and we're glad we could make your experience a pleasant one.We hope to welcome you back again soon for another relaxing and enjoyable stay!Warm RegardsGeetika KumariGuest Relations Manager
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 9, 2024
Cặp đôi
2 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 1 thg 11, 2024
Huge room, clean and comfortable, nice bathtub, sometimes i staycation around 7 emirates, this hotel is one of my favorites
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Greetings from the Canvas Dubai-MGallery Hotel Collection!Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found the room clean and comfortable. It’s fantastic to know that our hotel is one of your favorites for your staycations across the Emirates.We look forward to welcoming you back soon for another enjoyable experience. Warm Regards,Geetika KumariGuest Relations Manager
Tài Khoản Khách
Phòng suite King Executive
Lưu trú vào thg 4, 2025
Khách đi công tác
9 đánh giá
10/10
Nổi Bật
Đăng tải vào 11 thg 5, 2025
Helpful staff. Very neat and clean rooms. Great breakfast facilities.Good swimming fool.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you enjoyed our helpful staff, clean and comfortable rooms, and breakfast offerings. It’s also great to know you had a good time at the swimming pool! Your kind words mean a lot to our team, and we look forward to welcoming you back for another great stay soon.Warm RegardsGeetika KumariGuest Relations Manager
Memory Hall
Phòng Superior King
Lưu trú vào thg 8, 2024
Khác
136 đánh giá
10/10
Nổi Bật
Đăng tải vào 7 thg 9, 2024
Was warmly welcomed by a very kind receptionist from Georgia 🇬🇪, was pleased as soon as I checked in to my gorgeous room...lots of Marble and Art everywhere Highly recommended 👌
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for your wonderful review! We’re thrilled to hear that you were warmly welcomed by our receptionist and that you enjoyed your check-in experience.We’re also delighted to know that you found your room gorgeous and appreciated the marble and art throughout the hotel. It’s fantastic to hear that you had such a positive impression of our design and decor.Your high recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay.Thank you once again for your kind words.Warm regards,Geetika Kumari Guest Relations Manager
Người Dùng Ẩn Danh
Phòng Superior King
Lưu trú vào thg 1, 2025
Khách đi công tác
65 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 26 thg 2, 2025
sometimes we stay at this hotel, the conditions for living are good. I am glad that the receptionists are very polite, the service is good. there is a good restaurant on the roof where you can have a good rest and eat, although it is a bit expensive, but otherwise everything is fine
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your experience! We're so glad to hear that you've had a good stay with us and that our reception team and service made a positive impact. It’s also great to know that you enjoyed the rooftop restaurant, even though the prices were a bit higher.We truly appreciate your feedback and hope to welcome you back for another comfortable stay in the future! Warm Regards Geetika KumariGuest Relations Manager
Anuj lamba
Phòng Superior King
Lưu trú vào thg 1, 2025
Khách đi công tác
12 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 24 thg 2, 2025
its centrally located but its a old hotel now .. need a serious upliftment , but still it its a nice property if you are looking for a sat in Bur dubai.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Lamba,Greetings from The Canvas Dubai-MGallery Hotel Collection!We appreciate your honest comments. While we’re glad you liked the central location and the property itself, we understand that the hotel could benefit from some updates. Your feedback is valuable, and we’ll certainly take it into consideration as we plan for future improvements.We hope to welcome you back soon and provide you with an even better experience!Warm Regards Geetika KumariGuest Relations Manager
Binesh
Phòng Superior King
Lưu trú vào thg 6, 2024
Nhóm bạn
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 15 thg 7, 2024
Our recent stay at Canvas M Gallery was, as expected, very good. The quick check-in process set a positive tone for our visit. The service provided by the staff was excellent, with special recognition to Kripa for her outstanding assistance in accommodating our last-minute changes. We definitely plan to return again and again. Highly recommended!
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Singh,Greetings from The Canvas Dubai - MGallery Hotel Collection!We are thrilled to hear that your recent stay at Canvas M Gallery was very good and met your expectations. It's fantastic to know that the quick check-in process set a positive tone for your visit and that you found the service provided by our staff to be excellent.We greatly appreciate your special recognition of Kripa for her outstanding assistance in accommodating your last-minute changes. She will be delighted to hear your kind words.It was a pleasure to have you as our guest, and we look forward to welcoming you back again and again. Warm Regards Geetika KumariGuest Relations Manager
Out
Phòng King Executive
Lưu trú vào thg 11, 2024
Một mình
22 đánh giá
3.0/10
Đăng tải vào 10 thg 12, 2024
Worst hotel I ever been probably owned or manage by Indian I got sick from their Indian restaurant even it his super pricey but the worst of the worst is the suit last floor we did not sleep due to noise from their NIGHT CLUB right on top of the whole last floor Until 4 AM we had super loud noise it was impossible to sleep. Even it was a Tuesday night and had probably no one there it’s was my worst experience in 5years of coming in Dubai. The king beds are just double twin beds with the separation in the middle put together
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, and we deeply regret that your visit to our hotel did not meet your expectations.We are sorry to hear that you felt unwell after dining at our restaurant. Guest health and satisfaction are incredibly important to us, and we take food quality and safety seriously. We will certainly look into this matter to ensure everything is up to the highest standards.Once again, we truly apologize for the inconvenience you experienced, and we will be taking your comments into account as we strive to improve our services and facilities. We hope you'll consider giving us another chance to provide a more enjoyable experience in the future.Warm Regards,Geetika KumariGuest Relations Manager
Mamunur Rashid NTV
Phòng Superior King
Lưu trú vào thg 5, 2024
Khách đi công tác
14 đánh giá
10/10
Nổi Bật
Đăng tải vào 9 thg 6, 2024
It was a fantastic stay. Superb facilities with underground parking. Huge lobby for waiting or having meeting over a coffee.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Rashid,Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us.We're thrilled to hear that you enjoyed our hotel's amenities, delicious food, and pleasant ambiance. It's fantastic to know that our location suited your needs and that you found our staff to be accommodating. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!Warm regardsYashashree GhodkeFront Desk Manager
MundaneMaiden
Phòng King Executive
Lưu trú vào thg 4, 2024
Khác
44 đánh giá
7.5/10
Đăng tải vào 20 thg 5, 2024
As a 5 Star Hotel, The Canvas is a decent one for its price. It's also a part of Accor Hotels, which I really liked, as Accor hasn't disappointed me in all my stays across most of its facilities. I booked an Executive King Room with Breakfast. I liked the interior around the hotel and inside the room. The room features an open-air bathtub which is really relaxing and it's also worth noting that they are generous with the complimentary goodies as well. 😉 I liked that I didn't have to request for anything upon arrival as the room is fully equipped, clean, and restocked properly. One thing I noticed though is that the air conditioning is not the best, I found myself sweating so bad during my sleep though I could've easily called for assistance but I'm still half asleep so I let it go. Pool is one of the main things for me whenever I check in. I visited the pool at 8AM (they mentioned upon checking in that it's from 8AM to 7PM and I planned to eat breakfast after a dip in the pool) but I felt dismayed about three main things: 1. It's not open, not even a single soul in the rooftop cleaning the area or preparing the pool. It is blocked with potted plants, barrier posts, tables and (ironically) a sign that says it opens at 8AM. If guests have been informed that it opens at 8AM then it should be open and functional by 8AM. I waited for a good 10 minutes but no one came to open it so I left. 2. The rooftop also converts to a bar at night so you can just imagine that the place is a mess in the morning, they should have someone clean it early in the morning or at least before the pool opens but again no one was there. 3. It didn't look like in the photos. There were a lot of things around that didn't looked like it belonged to a "rooftop pool/lounge" for me. It's (literally) A bar and A pool cramped altogether in such a small space where it doesn't even feel like it complements each other or even look relaxing in a way. There were 4-5 plastic reclining beds without a "bed"/foam padding and it's all dusty which could have been actually enough for me to just lay down and stay for awhile to wait until it opens but since it's dusty, I didn't even bother. The rest seems to me like trash from last night's party. Just for reference, Adagio Hotel (an Accor 4-star hotel) has Crate & Barrel for their sunbeds and towels. 🙈 Novotel (4-star hotel) and is also a part of Accor, also have a really nice rooftop pool/bar where you can relax without even the need of using the pool. It's nothing grand in there but it's already nice for me so I really do feel like this is a huge letdown for The Canvas which has a 5-star hotel rating. As for the continental breakfast, it's great as all the staff there were really attentive and hands on deck to assist everyone. They even offered a cake and party sparklers to one of the guest which is commendable as it shows that they care about their guests. They have a live egg station, salad bar, juice corner, meats, pastry, cold cuts, and fruits which is a standard but also complete and satisfactory. Overall, I'd still say that I've enjoyed my stay that I extended for another night. The hotel is decent and their rooms are nice. I'd come back or recommend this to my friends but personally, I would've liked it more if the rooftop pool is maintained properly. Thank you team and all the best for next time ☀️
Dịch
Phản Hồi Từ Khách Sạn: Dear Mundane Maiden,Greetings from The Canvas Dubai-MGallery Hotel Collection!We're pleased to hear that you enjoyed many aspects of your stay at The Canvas, particularly the interior design, room amenities, and continental breakfast. It's great to know that you found the hotel to be a good value for its price and appreciated its affiliation with Accor Hotels.We apologize for the inconvenience you experienced with the air conditioning and the rooftop pool. Your detailed observations about the pool's condition and availability are especially valuable. We will address these issues with our team to ensure that the pool area is clean, functional, and ready for guests by the stated opening time.We appreciate your understanding and patience regarding these matters and are glad to hear that the overall experience was still positive enough for you to extend your stay. Your feedback will help us improve our services, and we hope to provide a more consistent and enjoyable experience during your next visit.We look forward to welcoming you back and making your next stay even better.Warm regardsYashashree GhodkeDuty Manager