Các đánh giá The Canvas Dubai - MGallery Hotel Collection
The Canvas Dubai - MGallery Hotel Collection
23 Kuwait St, Al Raffa, Dubai, Emirate of Dubai, United Arab EmiratesXem thông tin khách sạn
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Đánh giá của khách
4/5
Rất Tốt
104 đánh giá
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Vị trí4.0
Trang thiết bị3.9
Dịch vụ4.0
Vệ sinh4.1
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Tất cả đánh giá(104)
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Đánh giá tiêu cực(13)
Sabine40
Phòng Superior King
Lưu trú vào thg 11, 2024
Một mình
23 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 22 thg 12, 2024
Great short stay in this hotel arriving at 3am! Pool on rooftop is great and has nice views. They also had lovely Christmas decorations.
Only downside I stayed too short, late check out is an extra 200 dirham. That wasn’t worth it.
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear Ms.Sabine,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your experience with us! We're so glad you had a great short stay and enjoyed the rooftop pool with its beautiful views, as well as our Christmas decorations. We understand your concern regarding the late check-out fee, and we appreciate your feedback. We hope to welcome you back for a longer stay in the future!Warm Regards,Geetika KumariGuest Relations Manager
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 9, 2024
Vợ chồng
2 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 1 thg 11, 2024
Huge room, clean and comfortable, nice bathtub, sometimes i staycation around 7 emirates, this hotel is one of my favorites
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Greetings from the Canvas Dubai-MGallery Hotel Collection!Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found the room clean and comfortable. It’s fantastic to know that our hotel is one of your favorites for your staycations across the Emirates.We look forward to welcoming you back soon for another enjoyable experience. Warm Regards,Geetika KumariGuest Relations Manager
Memory Hall
Phòng Superior King
Lưu trú vào thg 8, 2024
Khác
136 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 9, 2024
Was warmly welcomed by a very kind receptionist from Georgia 🇬🇪, was pleased as soon as I checked in to my gorgeous room...lots of Marble and Art everywhere
Highly recommended 👌
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for your wonderful review! We’re thrilled to hear that you were warmly welcomed by our receptionist and that you enjoyed your check-in experience.We’re also delighted to know that you found your room gorgeous and appreciated the marble and art throughout the hotel. It’s fantastic to hear that you had such a positive impression of our design and decor.Your high recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay.Thank you once again for your kind words.Warm regards,Geetika Kumari Guest Relations Manager
SinghVinesh
Phòng Superior King
Lưu trú vào thg 6, 2024
Du lịch cùng bạn bè
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 15 thg 7, 2024
Our recent stay at Canvas M Gallery was, as expected, very good. The quick check-in process set a positive tone for our visit. The service provided by the staff was excellent, with special recognition to Kripa for her outstanding assistance in accommodating our last-minute changes.
We definitely plan to return again and again. Highly recommended!
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Singh,Greetings from The Canvas Dubai - MGallery Hotel Collection!We are thrilled to hear that your recent stay at Canvas M Gallery was very good and met your expectations. It's fantastic to know that the quick check-in process set a positive tone for your visit and that you found the service provided by our staff to be excellent.We greatly appreciate your special recognition of Kripa for her outstanding assistance in accommodating your last-minute changes. She will be delighted to hear your kind words.It was a pleasure to have you as our guest, and we look forward to welcoming you back again and again. Warm Regards Geetika KumariGuest Relations Manager
Out
Phòng King Executive
Lưu trú vào thg 11, 2024
Một mình
3 đánh giá
1.5/5
Đăng tải vào 10 thg 12, 2024
Worst hotel I ever been probably owned or manage by Indian
I got sick from their Indian restaurant even it his super pricey but the worst of the worst is the suit last floor we did not sleep due to noise from their NIGHT CLUB right on top of the whole last floor
Until 4 AM we had super loud noise it was impossible to sleep. Even it was a Tuesday night and had probably no one there it’s was my worst experience in 5years of coming in Dubai.
The king beds are just double twin beds with the separation in the middle put together
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, and we deeply regret that your visit to our hotel did not meet your expectations.We are sorry to hear that you felt unwell after dining at our restaurant. Guest health and satisfaction are incredibly important to us, and we take food quality and safety seriously. We will certainly look into this matter to ensure everything is up to the highest standards.Once again, we truly apologize for the inconvenience you experienced, and we will be taking your comments into account as we strive to improve our services and facilities. We hope you'll consider giving us another chance to provide a more enjoyable experience in the future.Warm Regards,Geetika KumariGuest Relations Manager
Mamunur Rashid NTV
Phòng Superior King
Lưu trú vào thg 5, 2024
Người đi công tác
14 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 6, 2024
It was a fantastic stay. Superb facilities with underground parking. Huge lobby for waiting or having meeting over a coffee.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Rashid,Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us.We're thrilled to hear that you enjoyed our hotel's amenities, delicious food, and pleasant ambiance. It's fantastic to know that our location suited your needs and that you found our staff to be accommodating. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!Warm regardsYashashree GhodkeFront Desk Manager
MundaneMaiden
Phòng King Executive
Lưu trú vào thg 4, 2024
Khác
44 đánh giá
3.7/5
Đăng tải vào 20 thg 5, 2024
As a 5 Star Hotel, The Canvas is a decent one for its price. It's also a part of Accor Hotels, which I really liked, as Accor hasn't disappointed me in all my stays across most of its facilities.
I booked an Executive King Room with Breakfast. I liked the interior around the hotel and inside the room. The room features an open-air bathtub which is really relaxing and it's also worth noting that they are generous with the complimentary goodies as well. 😉 I liked that I didn't have to request for anything upon arrival as the room is fully equipped, clean, and restocked properly. One thing I noticed though is that the air conditioning is not the best, I found myself sweating so bad during my sleep though I could've easily called for assistance but I'm still half asleep so I let it go.
Pool is one of the main things for me whenever I check in. I visited the pool at 8AM (they mentioned upon checking in that it's from 8AM to 7PM and I planned to eat breakfast after a dip in the pool) but I felt dismayed about three main things:
1. It's not open, not even a single soul in the rooftop cleaning the area or preparing the pool. It is blocked with potted plants, barrier posts, tables and (ironically) a sign that says it opens at 8AM. If guests have been informed that it opens at 8AM then it should be open and functional by 8AM. I waited for a good 10 minutes but no one came to open it so I left.
2. The rooftop also converts to a bar at night so you can just imagine that the place is a mess in the morning, they should have someone clean it early in the morning or at least before the pool opens but again no one was there.
3. It didn't look like in the photos. There were a lot of things around that didn't looked like it belonged to a "rooftop pool/lounge" for me. It's (literally) A bar and A pool cramped altogether in such a small space where it doesn't even feel like it complements each other or even look relaxing in a way. There were 4-5 plastic reclining beds without a "bed"/foam padding and it's all dusty which could have been actually enough for me to just lay down and stay for awhile to wait until it opens but since it's dusty, I didn't even bother. The rest seems to me like trash from last night's party.
Just for reference, Adagio Hotel (an Accor 4-star hotel) has Crate & Barrel for their sunbeds and towels. 🙈 Novotel (4-star hotel) and is also a part of Accor, also have a really nice rooftop pool/bar where you can relax without even the need of using the pool. It's nothing grand in there but it's already nice for me so I really do feel like this is a huge letdown for The Canvas which has a 5-star hotel rating.
As for the continental breakfast, it's great as all the staff there were really attentive and hands on deck to assist everyone. They even offered a cake and party sparklers to one of the guest which is commendable as it shows that they care about their guests. They have a live egg station, salad bar, juice corner, meats, pastry, cold cuts, and fruits which is a standard but also complete and satisfactory.
Overall, I'd still say that I've enjoyed my stay that I extended for another night. The hotel is decent and their rooms are nice. I'd come back or recommend this to my friends but personally, I would've liked it more if the rooftop pool is maintained properly. Thank you team and all the best for next time ☀️
Dịch
Phản Hồi Từ Khách Sạn: Dear Mundane Maiden,Greetings from The Canvas Dubai-MGallery Hotel Collection!We're pleased to hear that you enjoyed many aspects of your stay at The Canvas, particularly the interior design, room amenities, and continental breakfast. It's great to know that you found the hotel to be a good value for its price and appreciated its affiliation with Accor Hotels.We apologize for the inconvenience you experienced with the air conditioning and the rooftop pool. Your detailed observations about the pool's condition and availability are especially valuable. We will address these issues with our team to ensure that the pool area is clean, functional, and ready for guests by the stated opening time.We appreciate your understanding and patience regarding these matters and are glad to hear that the overall experience was still positive enough for you to extend your stay. Your feedback will help us improve our services, and we hope to provide a more consistent and enjoyable experience during your next visit.We look forward to welcoming you back and making your next stay even better.Warm regardsYashashree GhodkeDuty Manager
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 11, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 12, 2024
Excellency place for stay ..clean quiet..restaurant and good crowd filled club
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for your fantastic feedback! We’re so glad to hear that you had an excellent stay with us and enjoyed the clean, quiet atmosphere, as well as our restaurant and vibrant club. It’s great to know that our hotel provided you with the experience you were looking for.We truly appreciate your kind words and hope to welcome you back soon for another memorable stay!Warm Regards,Geetika KumariGuest Relations Manager
Mosa Albahlal
Phòng Superior King
Lưu trú vào thg 7, 2024
Gia đình
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 thg 8, 2024
Good hotel
Dịch
Phản Hồi Từ Khách Sạn: Dear Albahlal,Greetings from The Canvas Dubai-MGallery Hotel Collection! We’re glad you had a positive experience. If there’s anything specific you enjoyed or any areas where you think we could improve, feel free to share. We look forward to welcoming you back!Warm regards,Geetika KumariGuest Relations Manager
Ramesh
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 3, 2024
Du lịch cùng bạn bè
25 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 6, 2024
Very good hotel to stay with family and kids, swimming pool and gym
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Ramesh,Greetings from The Canvas Dubai - MGallery Hotel Collection!Thank you so much for leaving such a beautiful review after your recent experience with us and providing us an opportunity to cater you and your family. It is a great pleasure to hear that overall, you enjoyed your stay at the hotel. I will make sure that we will keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back.Warm regardsYashashree GhodkeDuty Manager
Hakim
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 7, 2024
Gia đình
16 đánh giá
3.0/5
Đăng tải vào 25 thg 8, 2024
Didn't prepare the double room till9 pm and waited for an hour , after long journey from china
Dịch
Phản Hồi Từ Khách Sạn: Dear Hakim,Greetings from The Canvas Dubai-MGallery Hotel Collection!We sincerely apologize for the inconvenience you experienced with the delayed preparation of your room, especially after such a long journey from China. This is certainly not the standard of service we aim to provide. Please know that we take your feedback seriously and will address this with our team to prevent such delays in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Warm Regards,Geetika KumariGuest Relations Manager
Fitriana djunaidi djaja
Phòng King Executive
Lưu trú vào thg 6, 2024
Gia đình
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 7, 2024
Wonderful stay and all the stuff really kind and helpful, definitely will be back to this hotel! 😍😍😍
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Customer,Greetings from The Canvas Dubai-MGallery Hotel Collection!We are delighted to hear that you enjoyed your stay with us and found our staff to be kind and helpful. Your kind words mean a lot to our team. We look forward to welcoming you back on your next visit!Warm regards,Geetika KumariGuest Relations Manager
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 2, 2024
Vợ chồng
1 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 11 thg 4, 2024
Good hotel, friendly staff, well presented and reasonable.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your experience regards to your recent visit to the hotel. I am delighted to know that your stay with us was comfortable and my team was able to comfort you with the warm hospitality, I appreciate that my team treated you with friendly service. Looking forward to see you again in the near future. Warm Regards,Yashashree GhodkeFront Desk Manager
Syed2011
Phòng Superior King
Lưu trú vào thg 6, 2024
Vợ chồng
5 đánh giá
2.2/5
Đăng tải vào 6 thg 7, 2024
Front office desk is terrible. Especially yash one of the lady on desk.
Taking too much time for checkin.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Syed,Greetings from The Canvas Dubai - MGallery Hotel Collection!!I want to extend my sincerest apologies for the inconvenience you experienced during your recent check-in at our hotel. Your feedback is extremely valuable to us, and I assure you that we are taking immediate steps to address the issues you encountered.We deeply regret that our front office desk, particularly the service provided by Yash, did not meet your expectations. Please rest assured that we are conducting a thorough review of our check-in procedures and staff training to ensure that such delays are minimized in the future.Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding in this matter. Once again, I apologize for the inconvenience caused. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.Warm regardsYashashree GhodkeDuty Manager
Tài Khoản Khách
Phòng Cao Cấp
Lưu trú vào thg 10, 2024
Gia đình
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 19 thg 11, 2024
Rooms size was too big and staff was also very supportive.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!We're delighted to hear that you enjoyed the spacious rooms and found our staff supportive. We always strive to provide a comfortable and welcoming experience, and it's wonderful to know we met your expectations. We look forward to welcoming you back in the future!Warm Regards,Geetika KumariGuest Relations Manager