Khách sạn 2 Sao tại Ma Cao, Trung Quốc

Location is great if you’re planning to visit popular tourist spots. Cleanliness was well maintained too — the toilet was spotless. However, the check-in experience was EXTREMELY DISAPPOINTING. ========== (TL;DR) Imagine you had to experience this after a 4 hours flight ========== The young female receptionist I encountered on arrival handled things very poorly. She kept insisting she couldn’t find my booking, smiling the entire time as if it were a joke. Instead of checking properly herself, she kept handing me random printed bookings, one after another, asking me if any of them were mine. It honestly felt like I was doing her job. If the names were even slightly similar to mine, I would understand. But she passed me almost every booking she had in her hands, including ones with clearly Japanese or ********* names that were nowhere close to mine. I even asked her, “So does that mean I’m supposed to sleep on the streets tonight?” Yet she still giggled, with zero sense of apology or urgency. It made me wonder if she had ever been trained in basic customer service or professional ethics. Eventually, she finally handed me the correct booking with my name. But even then, after I confirmed it was mine, she said, “I gave you this earlier and you said it wasn’t yours.” Like… excuse me? You’ve been passing me completely unrelated bookings the whole time?! I initially wanted to rate the service 1 star, but I added one more because the hotel cleaner left a good impression, the cleaner auntie was polite and attentive. ================================================================================ Facilities: The TV in my room was broken, so I’m guessing it was just for decoration. Ventilation also seemed poorly designed. Despite booking a non-smoking room, I was woken up early in the morning by cigarette smoke seeping in from outside my door. Not recommended for light sleepers either, as the soundproofing is weak. I could clearly hear people talking outside, though I’m not sure if they were in the corridor or inside another room.

Certainly, here's a hotel review without mentioning the hotel's name or the city: --- **Rating: 4.5/5** I recently had the pleasure of staying at a wonderful hotel in China, and I must say it was an exceptional experience from start to finish. **Location:** The hotel is conveniently located in a vibrant area, just a short walk from major attractions. The surrounding area is bustling with shops, restaurants, and cultural sites, making it an ideal spot for tourists. **Rooms:** The rooms were spacious, elegantly decorated, and equipped with all the modern amenities one could need. The bed was incredibly comfortable, and the view from the window was breathtaking. The housekeeping staff did an excellent job of keeping everything spotless. **Service:** The service at this hotel was outstanding. The staff were courteous, professional, and always ready to assist with any request. Check-in and check-out were swift and efficient, and the concierge provided valuable recommendations for exploring the area. **Dining:** The hotel’s restaurant offered a wide variety of delicious Chinese and international dishes. The breakfast buffet was particularly impressive, featuring everything from traditional dim sum to Western favorites. The quality of the food and the service in the restaurant were top-notch. **Facilities:** The hotel boasts a range of excellent facilities, including a well-equipped fitness center, a relaxing spa, and a beautiful indoor pool. The conference rooms and business center were also very well-maintained and convenient for business travelers. **Overall:** My stay at this hotel was nothing short of fantastic. The combination of luxurious accommodations, superb service, and an unbeatable location makes it a perfect choice for anyone visiting. I highly recommend it and look forward to my next visit. ---

Vị trí của khách sạn này thực sự rất thuận tiện, mất khoảng 10 phút để đến di tích Nhà thờ Thánh Paul cùng nhiều điểm tham quan khác ở khu trung tâm của Ma Cao. Thật ngạc nhiên, phòng sạch hơn tôi nghĩ và có các tiện nghi cần thiết bao gồm nước nóng, wifi, dép đi trong nhà, v.v. Nhưng không dễ để người mới đến tìm thấy nó, hãy tìm biển báo có ghi ”Edificio Kam Hou” và leo cầu thang lên tầng 1 để nhận phòng.

Khách sạn nằm ở vị trí thuận tiện gần nhiều điểm tham quan nổi tiếng, bao gồm Quảng trường Senado, Ruins St. Paul's, Nhà thờ St. Dominic's, Bảo tàng Macau, tất cả đều trong khoảng cách dễ dàng đi bộ. Tuy nhiên, nó nằm trên con phố dốc dốc nên đi xe buýt với hành lý có thể khó khăn, taxi hiếm qua khách sạn. Bạn cần đi bộ xuống đồi lên bên đường để bắt taxi. Nhân viên lễ tân rất hữu ích khi chúng tôi yêu cầu giúp đỡ khi đặt taxi, nhưng lấy một cái không dễ dàng. Cuối cùng, chúng tôi phải xách hành lý xuống đồi và đi bộ qua một số con đường để bắt taxi. Phòng khá rộng rãi, tuy nhiên hơi cũ, và khóa cửa sổ bị hỏng.

Thành thật mà nói, bạn không thể phàn nàn gì với mức giá này. Phòng sạch sẽ. Không hút thuốc như yêu cầu. Ban đêm hơi ồn vì tôi ở tầng một, và vì cách âm không tốt nên tôi bị đánh thức vài lần bởi tiếng hành lý. Khách sạn rất gần nhiều địa danh văn hóa, thủ tục nhận phòng và trả phòng nhanh chóng và thuận tiện.

Khách sạn có vị trí tuyệt vời, rất thuận tiện cho việc đi lại. Nhân viên thân thiện và niềm nở, luôn sẵn sàng giúp đỡ. Phòng thoải mái và được giữ gìn sạch sẽ, giúp kỳ nghỉ trở nên rất thư giãn. Nhìn chung, một trải nghiệm tuyệt vời - rất đáng để giới thiệu!

It's a bit tricky finding the entrance of the hotel as you have to go to the side of the building. I'm surprised that the room is soundproof even if my room is next to a busy street.