Khách Sạn Có Spa Tại California, Hoa Kỳ

Staff couldn’t have been friendlier. Everyone was very helpful and nice. Only negative was the people in room next to us that were smoking skunk **** all night. Came thru vents and we felt like we had a contact high. We had asked for non smoking. Mexican restaurant was good. Had nice bartenders and great shrimp cocktail. Very open and airy.

Là khách của Westin Bonaventure, tôi đã có một kỳ nghỉ tuyệt vời thực sự vượt quá mong đợi của tôi. Kiến trúc độc đáo của khách sạn thật ấn tượng và tôi thích quang cảnh tuyệt đẹp của thành phố từ phòng của mình. Chỗ nghỉ rộng rãi, hiện đại và rất thoải mái, khiến nơi đây trở thành nơi nghỉ ngơi hoàn hảo sau một ngày bận rộn khám phá LA.

Hotel was clean for the most part, except under the bed which was absolutely disgusting; but who goes under there anyway?  The front desk staff were nice, so no complaints there, or anywhere except for parking!!  Apparently there is a customer there that is “VIP” (which is what the front desk staff told me) and they are allowed to park their trailer and take up 5 spaces, even though the rest of us paid for our rooms too.  My family and I were here on vacation to Disneyland, so the second day we arrived later in the evening back at the lodge.  I understand we weren’t going to get our original spot, but there was NO parking.  My husband drove the entire lot twice and by pure luck someone had just left, otherwise where would my family and I have parked?  Location is great and the staff were friendly, but this experience alone would never allow me to book here again.

The location is good, but the room is very small and quite old, and it’s very noisy at night. The main issue I’m unhappy with is that they overcharged me by $61.91. I called the hotel, and they told me to contact Trip.com, but Trip.com doesn’t make it easy to reach customer service. I guess even if I manage to get in touch, they’ll probably tell me to contact the hotel again. Being pushed back and forth like this is really frustrating.

Location: 5/5 The location of the hotel is simply outstanding. It is conveniently situated near popular attractions and local dining options, making it easy to explore the area. Whether you're in town for business or leisure, you'll find that everything you need is within walking distance. Cleanliness: 5/5 The cleanliness of the hotel is commendable. From the lobby to the guest rooms, everything was spotless. The housekeeping staff clearly take pride in their work, ensuring that every corner is neat and tidy. This level of cleanliness greatly enhances the overall comfort of the stay. Service: 5/5 The service at this hotel was fantastic. The staff were friendly, attentive, and always willing to help. They went above and beyond to ensure that my needs were met, which truly made my stay more enjoyable. Their professionalism and dedication to customer satisfaction were evident at every turn. Facilities: 3/5 While the hotel excels in location, cleanliness, and service, the facilities are somewhat average. Although they provide the essential amenities, there isn’t anything particularly remarkable. A few upgrades or additions could enhance the experience, making it more appealing to guests looking for a more luxurious stay. In summary, this hotel offers a superb location, exceptional cleanliness, and outstanding service, making it a great choice for travelers. However, there is room for improvement in the facilities. Overall, I would highly recommend this hotel and would gladly return for another visit.

It is clean, the service is good, and the location is convenient. However, the room is too old and the breakfast items are too few and too cheap.

Nice, clean, modern hotel, amenities were good the only thing is that there's no pool only jacuzzi, at the time the kitchen/bar didn't have those many options but there's 10% off for the restaurant across the street.