Khách Sạn Có Spa Tại Zagreb, Croatia

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes. Surrounded by a pizza takeaway, coffee shop, bakery and mini mart. About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside. The surrounding area is safe but looks a bit run down because of graffiti. The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor. The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud. Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available. Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain. Noise? Rather quiet but can hear noisy people shouting in the corridor. TV is old and dated. Plugs on both sides of the bed (European style). Overall, a decent hotel for the price.

Hotel is located conveniently, especially if traveling by car. When I arrived, while taking a shower I realized that the bath drain was clogged and had to clean it myself (as I was already soaking wet). Obviously, clearing out other people's hairs wasn't my idea of a well maintained bath in a 4-star hotel so I complained at the reception. They apologised, but it was all a bit too late. In general, the shower could use some TLC as the toiletry shelf inside the shower was not clean as well (had some mold on it). Other then that, the room was adequate, and the location of the hotel allows for a good sleep, even with windows open as it is far enough from busy streets. Breakfast was mediocre - croissants were semi-baked, almost raw inside and definitely just baked to finish from frozen (not freshly made in hotel bakery). The selection of food was meh, but it wasn't horrible.

The hotel is very close to the town centre. There are many good restaurants around and the hotel staff are very friendly. The junior suite is very spacious and clean. Will book again if we visit Zagreb again.

Staff is nice and helpful, breakfast is so nice with different varieties 👍🏻we will come back definitely

The room (twin bed) is large and clean. The staffs are also very friendly. Althought the food selection during the breakfast is a bit limited, but the taste is quite nice with a comfortable dining environment as well. The hotel location is a bit far from city centre, but there is a tram station nearby the hotel, which is within 2 to 3 minutes walking distance.

住了兩天，沒有服務，客房浴巾衞生根本沒有打掃！帶孩子去游泳池，服務員的態度極其惡劣，衹針對中國人，一屋子人，非説我們説話聲音大，特意錄了視頻，壓根兒不是我們的聲音，特別過份！感覺對中國人種族歧視了有點！不滿意這裏的服務！提供一段泳池視頻，大家可以看看到底我們怎麼吵了，把按摩SPA安排在泳池邊上，又不是泡澡，怎麼可能沒有聲音！入住時候你可以寫清楚不允許孩子入住，游泳不允許出聲的聲明啊！太可笑了，這視頻裏基本我們的孩子沒有任何聲音，服務員進來就直奔我們讓我們提醒孩子小聲，可是我們壓根沒吵！一次一次的！這是體驗感最差的酒店！ 服務：幾乎沒有服務 更換毛巾 打掃衞生都沒有 衞生：還不錯 環境：實話實説環境還OK的 設施：也還可以

Hotel is good, facilities are ok. But restaurant people service need to be improved, especially for attitude