Khách Sạn Có Spa Tại Tỉnh Istanbul, Thổ Nhĩ Kỳ

Excellent hotel with outstanding location near Galata tower. Impeccable service and cleanliness. However, my issue is not with the hotel but with Trip.com. I had booked 2 sea view rooms through trip.com. However, the reservation instructions provided to the hotel did not include “sea view” rooms. I was given 1 room in the basement with no views and one on the upper floors with partial sea view. Although Trip.com refunded a portion of my fees, it was an utter let down on expectations that partially ruined my holiday

My stay at Demiray Hotel was excellent! The service was outstanding—every staff member was friendly, attentive, and always willing to help with a smile. The rooms were clean, comfortable, and well-maintained, making it easy to relax after a long day. The location was also very convenient, with easy access to local attractions and transportation. The breakfast offered a great variety of fresh and delicious options, and the atmosphere throughout the hotel felt warm and welcoming. Overall, I truly felt well taken care of and would highly recommend Demiray Hotel to anyone looking for a comfortable and enjoyable stay.

My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim . Thank you, Double Tree Regards Akif

Nhìn chung, dịch vụ vượt quá mong đợi. Safak, nhân viên lễ tân, đã cho chúng tôi mượn thẻ xe buýt của anh ấy, rất tiện lợi. Kemal, nhân viên phục vụ phòng, đã cung cấp dịch vụ tuyệt vời và thậm chí còn hết sức sáng tạo các mẫu khăn tắm. Tin tại Club Lounge cũng rất niềm nở và chu đáo.

It is an exclusive hotel where the staff is very courteous and tries to do everything for the Guests. We had access to the Executive Lounge. The lounge is okay but there are better ones! Last year the cappuccino wasn't tasty...hasn't changed, still doesn't taste good 😀 but there are plenty of other alternatives. Nevertheless, it is a very good hotel where the staff should be mentioned that they do everything to satisfy the hotel guests.

The hotel was okay, but the surprise was that he genuinely thought it was close to the event location—it actually took our guest 30 minutes to get to the venue.

Convenient location. Staff was helpful.

The staff's behavior is not good and I book room privileges room but they give me stander room I get tired to much to solve this issue

It is a good place to stay if you have something you need to do in Esenyurt. It is very close to Esenyurt university. The pool is beautiful, but it was freezing cold even though we are in the middle of a heat wave. Many people left the pool because it was so cold to use. The pool restaurant did the classic tourist “scam” of adding French fries to our order without us actually ordering them to increase sales - I didn’t expect this in a hotel. The open hamam that guests can use for free had a horrible smell. The VIP rooms were nice though and we had a good massage. Breakfast was good, although I was surprised omelets and fresh juice were on sale for 4 euros each (another thing I’ve never seen at a hotel open breakfast buffet). The couches/chairs in our rooms were badly stained, but the room was very spacious and nice overall. Sheets and towels were clean. Housekeeping and reception staff were very friendly and fantastic. The gym was good and I was surprised to see Pilates equipment.