Khách Sạn Có spa Tại Sơn Đông, Trung Quốc

I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.

We had such a wonderful stay! The location is absolutely perfect—having the May 4th Square Metro station right outside the front door made getting around so easy. It’s also great value for the price. Everyone on the staff was so kind, but a special shoutout goes to the housekeeping team. They were so attentive and even left us a sweet little note in our room, which was such a lovely touch! We’re already looking forward to staying here again on our next trip to Qingdao.

房間設施 : 雖然開業已久，但保養還不錯。浴室玻璃房居然沒看到水漬，膠條也沒發黴，倒是出乎意料。有個桌子特別好，吃飯娛樂很方便。酒店有配備洗手液，經過疫情事件，大家都習慣了回家洗手，有個洗手液真是貼心，酒店想的很周到。 早餐：出乎意料，不愧是老牌五星，早餐是按照正兒八經的五星標準出，手工鮁魚水餃超美味！ wifi：網絡很順暢，不卡頓。 床：床品舒服，床墊睡着很舒適。 位置: 地理位置優越，離金海灣棧橋很近。 停車：免費停車，停車位足夠。 服務：辦理入住流程順暢，服務耐心貼心，細節做的很到位，是一次很安心的入住，推薦大家選擇。因為此次是家庭旅遊，我們到房間的時候，服務人員已經在門口等候，給我們送來了第三份洗漱用品和拖鞋了。給一個大大的贊！ 性價比：非常高！

I would like to give a round of applause to this great hotel located next to airport as it showed good convenience for anyone who wishes to transit or stay for a vacation at Qingdao, China. Also, i would like to give a warm thank you to the receptionist at the time when I arrived at the hotel. Her name is “Even”, and she was ever so polite, kind and always smiling which made feel so welcome. She made my experience at the hotel very satisfying as she was very informative about the facilities and services the hotel had to offer its guests. I believe that wonderful staff deserves every credit for treating me like one of China’s own people. P.S. thank you so much Grand Barony Hotel for taking good care of me during my stay!

Room is relatively big. Got the city view twin bed room. The bed is bigger than a single bed, probably twin sized bed. The room is in the old wing but at least it doesnt feel old and surprisingly quite a pleasant stay. Valley wing is the newer side. This hotel seems to be a popular conference hotel. In my 4-5 days staying there, there was always a conference held in the hotel. The hotel has larger taxis which can take 5-6pax. The taxi goes by meter so was reasonable. The hotel is very conveniently located, next to MixC shopping mall. There are many restaurants in the shopping mall where we had dinner. There were also many bakeries and a supermarket in the mall. There is also the usual mc donalds, starbucks and luckin coffee. There was also a new songmont shop that recently opened in the mall. For breakfast, there is a lane behind the hotel where we tried the dumplings and noodles for breakfast/brunch. Good price, around 100yuan for 5 pax. Cheap and good.

Overall the hotel staff and service are 4 star. What makes the hotel 5 Star are the rooms and facilities. It is clean, safe, and well maintained. To be fair, I did arrive in early April during the off-season but I was not impressed with the service provided. Staff was consistently difficult to find, or would be crowded all in the lobby. Check-In and Check out was easy and the staff are very nice. International guests be aware, few to no staff speak English or communicate in any other language. The breakfast was not good. Cold and hard food, empty plates, drinks and foods not being refilled, and then having the lights turned off after breakfast was finished being served. Few selections, mainly cheap foods and breads. There are no staff outside, during my time there. No bell hops, no one to guide you to the front desk (Because it is not easy to find at first), no one to help with your luggage. A single staff member stands at the front of the lobby after you enter to greet you. Positives - The room was spacious and very clean. It had most things I needed and the quality of the room and bathroom was excellent. The balcony looked over the courtyard and the ocean which people can see you if you go out but was a nice addition. The island the hotel is on has everything close by and most taxis/Didi’s will pick you up within five minute The area has been developing for many years and is getting better each year. The Qingdao Beer Festival ground are close by (about 30 minutes drive) during the summer, but most activities are in the city about one hour drive away for the rest of the year. For this hotel, the room and facilities are the focus as they are well taken care of and maintained. I am not sure if I would return.

The hotel is extremely luxurious and designed beautifully. But the service is TERRİBLE. No one speaks english… there is no food available for room service. İ wanted to drink a beer and they told me to go to the supermarket. İ wanted to order room service after 20.30 they told me no english and hung up on my face. After 10 mins 2 people came to my room telling me they dont have room service, after 20.30 even though the menu said 24 hours. The next day i tried to order at 16.00 and they told me it starts at 18.30… the design and the quality of the hotel is maybe the best ive seen in my life but the service is 0/10 … no cola to drink no food to eat .. i would not reccomend if you want to spend a lot of time in it.

Nhân viên thân thiện khi chúng tôi đến và giúp đỡ mang hành lý. Thật không may, kỳ nghỉ của chúng tôi đã trở nên tồi tệ khi những người ở các căn hộ n*** trên chúng tôi tổ chức tiệc tùng, họ đập vào tường và kéo lê bàn ​​ghế. Chúng tôi đã gọi hai lần đến quầy lễ tân để yêu cầu hỗ trợ nhưng dường như không có tác dụng gì cho đến khi chúng tôi phải xuống sảnh để nhờ một nhân viên nam đi cùng chúng tôi nói chuyện với họ. Nhân viên đó trông còn trẻ và thiếu kinh nghiệm trong việc xử lý những khách hàng như vậy, họ có vẻ sợ hãi. Họ không hề quyết đoán và tiếng đập phá, kéo lê chỉ dừng lại lúc 3 giờ sáng.

Great hotel with an excellent location and delicious breakfast. The staff were all very friendly and helpful, especially Alina at the front desk, who provided outstanding service. Highly recommended!