Khách Sạn Có Bãi đậu xe Tại Samarqand, Uzbekistan

From the moment we walked in we knew we made a good decision. The owner (or manager) made us feel at home, and we felt welcome. This is a wonderful hotel, a budget rate for a good mid-range. The rooms are good size and comfortable, and very aesthetic, with a lot of thought put in. In fact, the whole hotel, especially the kitchen and eating area, is a small museum, with some really interesting items. The location can't be better, 15-20 minutes from both the Registan and the bazaar. The neighborhood (the old Jewish area) is quiet, with a decent grocery store nearby. All in all a very good opinion, which we highly recommend.

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

Khách sạn tuyệt vời! Vị trí thuận tiện – chỉ cách Quảng trường Registan và các điểm tham quan chính của Samarkand vài bước chân, với rất nhiều quán cà phê và nhà hàng. Buổi tối, có một màn trình diễn ánh sáng tuyệt đẹp gần Quảng trường Registan. Nhân viên khách sạn rất thân thiện và nhiệt tình. Chúng tôi nhận phòng muộn vào đêm khuya, và một nhân viên đã chào đón chúng tôi, làm thủ tục nhận phòng và giải thích mọi thứ. Khách sạn được trang trí rất đẹp. Phòng được dọn dẹp hàng ngày và mọi thứ đều sạch sẽ. Bữa sáng tự chọn rất ngon. Tuy nhiên, thực đơn hơi hạn chế, vì vậy tốt nhất nên đến sớm, tốt nhất là trước 9 giờ sáng.

Location: excellent! It is in the same building complex as the Art Gallery Happy Bird, mentioned in Tripadvisor. Registan is about 300 m away, so after dinner I would walk there to see the illumination. My room had 2 twin beds, was rather small but comfortable. Upon opening the windows, a cool breeze entered the room. Wi-fi was reliable and there was a water boiler for tea. Breakfast was abundant and good. The cook, Dishoda, would make me an omelette every morning. In the same building there are restaurants and fast food/ice cream joints. On my last day I took the train to Khiva, which departs at 11:46. The hotel allowed me to stay in the TV room, with wifi access, water and toilet facilities, for 10 hours after check out. I recommend Hotel Dyor.