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Tất cả đánh giá(54)
Đánh giá tích cực(51)
Đánh giá có ảnh/video(9)
Thời gian lưu trú tuyệt vời!(21)
Vị trí tuyệt vời(10)
Sạch và gọn gàng(9)
Chủ thân thiện(6)
Đánh giá tiêu cực(3)
ISARI
Phòng Superior Twin với giường sofa
Lưu trú vào thg 10, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 10, 2024
We had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.
Dịch
Natchan1234
Phòng Superior Queen
Lưu trú vào thg 4, 2024
Người đi công tác
26 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 1 thg 5, 2024
Very very good clean and modern and hygiene
Dịch
GazzaJJ87
Phòng Superior Queen
Lưu trú vào thg 5, 2024
Vợ chồng
20 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 20 thg 5, 2024
Great stay nice location on the river breakfast was a buffet style which had plenty off options
Dịch
JeanWenas
Phòng Superior Twin với giường sofa
Lưu trú vào thg 4, 2024
Gia đình
11 đánh giá
3.0/5
Đăng tải vào 7 thg 4, 2024
Very noisy room
Can hear tap water running
Can hear people walking
Can hear lift up and down 🙈
Can hear people talking
Very bad quality of ACCOR grup hotel
Feel regret I choose this hotel —
Don’t have any problem with other grup hotel during my 1 week trip moving cities in UK
Dịch
Kaushal
Phòng Superior có Giường cỡ Queen kèm Giường Sofa
Lưu trú vào thg 3, 2024
Gia đình
1 đánh giá
3.7/5
Đăng tải vào 4 thg 4, 2024
I like location of hotel and room. Room TV has no connection with device facilities so my kid was so boring there. I asked to staff for fix it but they are not able to fix it. Downstairs game area available but Xbox is not working because of subscription.
Dịch
Tài Khoản Khách
Phòng Superior có Giường cỡ Queen kèm Giường Sofa
Lưu trú vào thg 3, 2024
Gia đình
1 đánh giá
3.0/5
Đăng tải vào 30 thg 3, 2024
We booked a family room with 1 child, but when checking in they were not aware we had a child so the room was not prepared. The receptionist said they will send someone up to sort out the sofa bed. We didn’t mind as we will be out for dinner in the city, but when we got back to our room the sofa bed has still not been made. So off I went to the reception to ask another receptionist can they get the sofa bed made. Than this was done promptly but they didn’t bring the extra duvet or pillow.
This part has let the hotel down on this occasion, we have not been offered anything free for the inconvenience.
Also, if you arrived late in the evening, you will not be able to see the hotel, as they don’t have any light to the hotel name.
The design of the room we are in is a bit odd, toilet is separate to the bath room and the toilet is so small you have to squeeze yourself in to be able to close the door.
The only best thing that we encounter is the bed, very comfy and big.
Dịch
Siu Lun zhaolin
Phòng Superior Queen
Lưu trú vào thg 8, 2024
Gia đình
18 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 9, 2024
Very good hotel, clean and friendly, highly recommended.
Dịch
KellyH1984
Phòng Superior Queen
Lưu trú vào thg 2, 2024
Vợ chồng
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 2, 2024
Had a lovely stay here, only downside was we wasn’t told about the parking charge of £16
Dịch
Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 8, 2023
Gia đình
10 đánh giá
3.2/5
Đăng tải vào 1 thg 11, 2023
This was nice hotel. I'd probably stay there again, but I was annoyed that the gym and pool were dysfunctional during my visit (which was a real let down).
Dịch
World Traveler 2024
Phòng Superior Queen
Lưu trú vào thg 10, 2023
Vợ chồng
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 10, 2023
Location is really good within walking distance to the city centre. Good food at hotel.
Dịch
Shahid
Phòng gia đình
Lưu trú vào thg 8, 2023
Gia đình
2 đánh giá
2.7/5
Đăng tải vào 29 thg 8, 2023
Central location, poor service, poor cleanliness in room, empty bottles of toiletries which staff didn’t bother to replace despite request.
Iron in the room broken, again staff didn’t bother to replace despite request.
Too much noise in Hotel including night time.
Dịch
Tài Khoản Khách
Phòng gia đình
Lưu trú vào thg 5, 2023
Vợ chồng
1 đánh giá
3.2/5
Đăng tải vào 9 thg 5, 2023
Location was perfect, easy and nice to center.
The room was ok,could be cleaner but was ok,
The reception was good,
The worse point was we couldn't use the wifi for TV,
The staff said you can use wifi on TV with HDMI but we don't have any to offer!!
So shocked!
It was so noisy around until 2, 3 am!
Lift was always busy.
The pool wasclosed at the time.
Dịch
Tài Khoản Khách
Phòng Superior có Giường cỡ Queen kèm Giường Sofa
Lưu trú vào thg 2, 2023
Gia đình
41 đánh giá
3.0/5
Đăng tải vào 18 thg 2, 2023
Frankly I don’t think it’s worth 300 pounds for 2 nights, I was quite disappointed.
1. The swimming pool couldn’t be used.
2. The elevator door stayed open always even nobody pressed any button outside.
3. The sofa bed was very uncomfortable. There is a gap in the middle. So I wouldn’t recommend any adult to sleep on it.
Dịch
Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 3, 2024
Du lịch cùng bạn bè
2 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 30 thg 3, 2024
Services are great!
Dịch
Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 9, 2022
Vợ chồng
1 đánh giá
3.2/5
Đăng tải vào 6 thg 9, 2022
First of all I need to say that me and my husband often stay in Novotel in different cities and countries and it always was a sinonym of quality for both of us, but in York something went wrong from the very beginning.
1. We have been rejected to add Accor membership account number to our booking once we arrived, even though we booked via Trip.com and it was nowhere to type it while booking
2. Receiptionist asked me about my nationality and when I said that I am Russian,changed her tone of voice and stated that I can speak Russian if I prefer, but she is not going to reply in Russian as it is a principal position, even though it was confirmed she understands it. That was extremely rude and I have never seen anything like that before. Moreover I did never ask this person if I can speak Russian, cause my English is apparently enough to check in to the hotel.
3. We were said we have to book a time slot to have breakfast, but the next day when we arrived to the breakfast room it was almost completely empty.
4. Dirty cups nearby coffee mashine area.
5. Sanitizers left around completely spoiling how breakfast area looks.
Overall the hotel looked quite weary.
Talking about what went well: charging points by the bed with the usb were handy.