Các đánh giá DoubleTree by Hilton Cleveland - Westlake

I paid for king bed they didn’t tell they were putting me in a room with a double bed I complain they told me they were Out of king beds

Great for kids, swim pool is accessible to room. Good for winter swimming vibes and the chocolate chip cookies are a 10/10

amazing place !

忘記一件襯衫，前台接待每天都是説同樣的話打發我，就是沒有去找襯衫，非常差勁的服務

很好的體驗，床太軟，其他都好

房間小設施舊

The room was dirty. There were empty plastic drink bottles in the tv cabinet. Dirty floors and carpet. Dirt on comforter. Food under the bed. Trashed lampshades in the room. Broken ice machine. Constantly small misbehaving children in the hot tub which is 18 and older. Ceiling tiles falling down in vestibule. Vomit in the elevator. Our room was never serviced or given clean towels. Trash all over the parking lot. Pot smoking everywhere outside.

Tired - overdue for a reno. Rooms are dark and furnishings are worn. Like many Doubletrees, hallways smell like pool. Sub-par breakfast buffet.

The walls were so thin, we could hear the people in the next room talking, and once the wedding they went to was over they partied until 2a.m., extremely loud. Also, the water prssure wasn't good for showering and the towel holder was falling off the wall, and curtain sheers were shredded. I would sleep in my truck before i stay here again.

The pool was closed for the first 3 days and opened for one day just to close again and pool was left a mess

Room 109 was so dingy. Carpet was pulling up near the entrance. Bathroom vent didn't work and was super dusty. Trim outside of bathtub was very dirty, dingy, and not waterproof. Looks like urine was all over the trim. Also, in the bathroom, there was a gross stain on the upper wall. Toilet drained very slow and stopped working. Tub water pooled while taking shower. I have pics if needed.

The room was dirty. Near fridge full of dust an trash .. room 231. Pantys were left in the unworking safe. The ice machine on our floor didn't work ended up lost looking for another. Also charged my card the morning of when I selected pay at hotel. Guaranteed with a card an intended on using another.

The only thing is the elevator that reaches the pool. The 4th floor was not in service. From there my room was a long walk to the pool outside of that everything was perfect.

I took a 4.5 hour drive for an event that evening. My check in was at 4pm. Front desk was unable to check me in until almost 6pm, even though the room was already paid for. They said the room was “available” but we could not go in yet due to house keeping. I barely had any time to get ready for the event, and had to rush even though I was at the hotel on time where they had “guaranteed” check in by 4pm. They offered complimentary breakfast for the inconvenience. When we finally got into the room, there were no bags in the trash cans. The next morning, when we came downstairs for breakfast, I noticed a bug in my drink. I was completely over it at that point. I had a terrible experience and I would not recommend this hotel to anyone.