Các đánh giá Embassy Suites by Hilton Montreal

We stayed for 3D2N. Customer service was poor to nothing at Embassy Suites, we didn’t feel welcomed upon check in. The turnover of our room was terrible, there were 2 of us but only one set of towels etc. Bathtub was truly dusty and the drainage was poor. The pillows and bed were too soft for neck and back support and comfort. Breakfast was alright with a not so cheerful chef on site to cook your overdone omelette. We asked for extra bottles of water one evening at 8pm and it never came after following up 3 more times. Also only 1 lift was working and the queue for the lift took a lot of time. We had problems getting in and out of the parking lot even though we had the designated bar code ticket for hotel residents. Other than its convenient location, I don’t see why people should come. There’s Le Westin right beside and if you have the budget, the intercontinental is just a block away.