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ngày 22 tháng 9 năm 2024
The location is wonderful! Close to all the attractions. We found the front desk staff to be extremely helpful as the helped us arrange a few things for us. The bellman “Liam” was always pleasant and ready to assist. We enjoyed dinner for three nights at the outdoor terrace restaurant. The quality of the food was great, but the service was either excellent or ok, depending on the night. The rooms are all different. We stayed in 28 which was very quiet and comfortable. Large walk in closet with lots of storage, big bathroom with tub and seperate shower and two sinks. The room itself was very generously sized. There is a big red sofa that is also a bed. We loved the room and found it very comfortable! I would have taken off a half a point, but I rounded up for the following- 1) hangers should be the normal ones, They have the kind that are fastened to the rod, as if we would take them. It’s weird that this would be the case in a hotel that is a Relais and Chateau. 2) similar comment on the towels. Coming from the Bristol in Warsaw, it was sad that they were thin, worn and unraveling. They need to be replaced. 3) the font on the laundry list is so small that it can barely be read. They did do a great job on the laundry. 4) the staff that does breakfast is overwhelmed. They need more training. My husband got his eggs 15 minutes before mine. They kept saying they were coming. Food ran out and was not replenished. The wait staff are all very sweet and well meaning, but a hotel of this caliber should be better (again, suffered for following the hotel Bristol in Warsaw and then the Hotel Telegraff in Talinn).
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