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Vị trí7.9
Trang thiết bị7.7
Dịch vụ7.9
Vệ sinh7.8
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Tài Khoản Khách
Lưu trú vào thg 4, 2023
Cặp đôi
17 đánh giá
10/10
Nổi Bật
Đăng tải vào 1 thg 6, 2023
Very comfortable room with a good view of the university. The only issue was that the shower faucet was difficult to operate and there was not great water pressure.
We had a lovely stay here for Brice Springsteen concert at the nearby sports dome. Great location, easy parking, helpful desk staff. Room was fine, beds comfortable, soft pillows, clean. Our lamp looked like it had been used in a jousting match with a dented shade and bent pole and very loose fixture. But at 8:10in the morning we heard a knock and then housekeeping walked right in! We were in bathroom/still in bed and it was very shocking. Housekeeper didn’t seem surprised at all, just asked us when we were checking out. We said “not now!”and asked her to leave. No idea why she felt it was appropriate to assume we had left and then barge in at that hour and not even apologize.
Dịch
Phản Hồi Từ Khách Sạn: Willie129, Thank you so much for staying with us. We are happy you enjoyed the concert and wish we could invite you back for the next one. Unfortunately the hotel is closing following this years Syracuse University Graduation in may. I want to apologize for the issue regarding housekeeping. This, of course, is unacceptable and I will make sure it does not happen again. I can assure you this is not typical and surprising to hear. We wish you the best in the future and please, stay safe and healthy.