Tìm Khách Sạn 5 Sao Tại Cancun

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

I've been to dozens of Cancun all-inclusive resorts but there is no place like Temptation. We are American Asians in our late 20's and had a total blast at this place. Vibe- high energy party vibe with sexy employees and a topless optional pool. A totally carefree and relaxed environment for couples to getaway. Food- I read mixed reviews on food, but I must say I was pleasantly surprised by the quality and options of food available! I had plenty of amazing dishes to try everyday. I loved their steak burger, octopus, shrimp cocktail, sushi and more. Drinks- also pleasantly surprised that there were a TON of choices and quality options like Don Julio, black label and more. Service- excellent service as you can expect from all inclusive hotels. I would give a shout-out to POLO who works the quiet pool bar. Everyone else was friendly and helpful too. Entertainment- yes to the SHE restaurant. Have a 5 star quality meal while watching talented dancers work the stage and pole. What an experience! Everyday in the late afternoon there is a show at the pool, and they are funny AF but very naughty. The crowd loved it and were totally down. Tips and Notes -its a naughty place. Sensual and sexual themes, smells, vibes are pervasive. There are attractive couples of all ages, many who may be open to naughty experiences together. Of course everything is up to you and everyone is respectful. But anything goes here, as long as it's in your own room. -tip everyone. It will enhance the workers life and enhance your service as well! -in bash tower balcony rooms you may see couples putting on a ”show”. We wanted to see something crazy so we booked this room and sure as heck, we saw plenty of action! -bash tower rooms give you access to the rooftop pool and hot tubs. Great for lunch and to getaway from the rowdy sexy pool. -bash night club is always poppin. It's an outdoor Vegas style club with a huge bar, led stage and amazing nightly performances from talented dancers. Don't miss it! -2 to 5 nights is sufficient here, or you might get partied out -there is a timeshare type of pitch at the beginning, we didn't do it but that's up to you. You get some freebies and there's no commitment so just depends on your time. -while there's a fair amount of younger people, the average is definitely in the 40s. I do wish there were more Asians at the resort as it skews white/Hispanic. They should make the prices on trip.com better in order to boost the Asian demographic presence. That's my only suggestion!

There is an important thing I have to mention here. Hope everyone is aware this situation before you book the hotel. Trip.com misled me about the price and what included when I booked my room. There were some room types without breakfast or meals. I tried to call the hotel to verify because they’re supposed an all inclusive hotel. I found out I’m right. No matter what room type you paid for. It supposed all inclusive package but trip.com tried to mark up more for the price in order to confuse people if they want to get all inclusive packages. Pros : 1. All the restaurants are good but they have specific schedule. You have to check which restaurants are opened everytime. 2. The room was clean and the view was stunning. 3. The room has a small place for room service. Cons : 1. There were lots of salespeople around the lobby. They always try to sell their club membership. Especially, the first day when you checked in. They are pretty aggressive though. 2. Location is a little far from the main street. 3.It’s a party so you can always hear loud music during the day until 10:00pm. Just pick somewhere else if you’re not a party person.

It’s very nice hotel, a big mall across street. We enjoy our stay a lot!

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

We arrived on the 1st, it was their official opening day, the 1st 2 days were exceptional, service, food , staff, drinks, amenities and activities were great. Unfortunately minor inconveniences started on our 3rd day, house keeping didn't replace a few toiletries, they started cleaning later than expected (most likely due to the influx of guests) food quality while still good was as great as the opening, I'd honestly give them a next try as the staff were THE HIGHLIGHT of our stay along with our room.

View khách sạn rất tốt, view phòng cũng rất tốt, phòng mới sửa lại, phòng tắm rất rộng, mình rất thích, có nhiều nhà hàng, rất phong phú, còn có cả quầy bar , nơi vui chơi dành cho cha mẹ và con cái, rất khuyến khích

Khách sạn nhìn chung rất tốt. Có vẻ như chúng tôi đã được nâng cấp. Đáng lẽ chúng tôi phải ở trong phòng tiêu chuẩn, nhưng nó đã được nâng cấp lên phòng suite. Các bữa ăn tại nhà hàng cần đặt trước nhìn chung rất ngon. Đặc biệt hộp màu trắng, nhiều món ăn rất ngon. Sau đó, một nhà hàng sáng tạo cũng rất ngon, giống như một bữa ăn ngon. Nhiều món ăn sáng tạo nhỏ được phục vụ và có người giới thiệu. Họ thậm chí còn thay thế nấm bằng các loại rau khác chỉ dành cho tôi (tôi không thích nấm). Con trai cần mặc quần dài và quần áo có cổ khi đến hầu hết các nhà hàng, nhưng con gái có thể mặc bất cứ thứ gì. Dịch vụ phòng cũng miễn phí cho các loại phòng của chúng tôi. Mini bar có đủ loại đồ uống và đồ ăn nhẹ. Nói chung là hài lòng, sẽ quay lại nếu giá rẻ hơn. Lưu ý nếu loại phòng không phải là Sian Kan thì nhiều thứ (dịch vụ, nhà hàng) sẽ bị tính thêm phí nên nếu chênh lệch giá không lớn thì nên đặt Sian Kan. Về cơ bản mọi thứ trong khách sạn đều miễn phí.