Tìm Khách Sạn 4 Sao Tại Antalya

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

The location of the hotel is excellent. Everything is easily accessible. If you need to get further into the city, there is a taxi station 80 meters away from the hotel. The structure and architecture of the hotel is very interesting and well thought out when designing.. A green courtyard with a well-designed landscape. The pool is very comfortable. The sun is from 10 a.m. to 6 p.m. The pool is cleaned and all scheduled pool procedures are performed every morning. There is a pool in the courtyard under a canopy with basic exercise equipment for those who want to lose weight and keep fit. They try to make check-in as fast as possible, even if you arrive early in the morning. With early check-in, we expected only 30 minutes of room cleaning at no extra charge. The breakfasts are plentiful and varied. A good coffee machine. You can choose a place for breakfast in the courtyard, in the restaurant, or even on the hotel's outdoor place. The room was cleaned every day. Very carefully. We changed towels and slippers every day. Since this is the old town, late in the evening you can hear the restaurants and bars in the old harbor and on other streets, but this is in all the hotels in the old town. But this problem is solved quickly. just close the good windows tightly. The view from our room was on the old harbor. Very picturesque. I really liked the hotel, we will return to it on our next visit to Antalya.

Modern hotel , clean , massive outdoor swimming pool , indoor swimming pool , sauna , steam room, all included in price , We went all-inclusive they offered breakfast from 7am till 10am then a late breakfast from 10am till 11am Lunch was served from 12.30pm till 2.30pm plenty of selections from crossaints , toast , cereals all your meats ham , chicken, omelette freshly prepared sausages, even the traditional Turkish delight, the hotel had a range of foods, dinner had cooking stations different food every day roast chicken , lamb donner meat , pasta station, chicken skewers, grilled chicken , meatballs chips soups lots of selections and a range of desserts from cheese cake, Swiss rolls , fruit apples bananas oranges , choclate mouses Also supper consists of a range of soups with breads pancakes , list goes on , There was a diet menu with salads , also coffee and cake is avalaible at 3pm till 4pm I'm bar area , The bar is free drinks from 10am till 11pm excellent service cocktails included , only do half pints though found that strange , Table service drinks were always topped up didn't need to queue at bar and they were so friendly and a great staff team restaurant staff bringing water to the table , Reception is open 24 hours , security on gates only hotel guests allowed in , they offered a spa on site very expensive loads of better value else where , there is a shop on site , also taxi rank is outside cost £18 in taxi from airport to hotel and £12 back from the rank plenty of bars and restaurants and shopping centres in area and dentists if looking for work Lovely views of sea and mountains ,

Had a really great time - hotel itself didn’t have much but being able take advantage of the facilities in the main hotel across the street was nice. Unfortunately the beach part was closed off due to construction and of course you’ll always get selfish people reserving pool chairs first thing in the morning so it was difficult to find a good spot unless you went right after breakfast

Отель отличный. У нас был просторный, современный номер с шикарным видом. В номере есть все необходимое, чисто, комфортно. Все соответствует выбранному номеру на сайте. Отмечу, что отель 18+, т.е. без детей, неплохая шумоизоляция, спокойно, реально отдыхаешь. Хороший завтрак на выбор из специального меню, все вкусно, можно выбрать несколько блюд. Из ресторана прекрасный вид на море, гости отеля явно наслаждались завтраком и видом - располагающая атмосфера. Отдельное спасибо персоналу отеля, знают свое дело, приветливы, решали все вопросы, заселили быстро, все документы были подготовлены к нашему приезду. Администратор хорошо говорит на русском языке. У отеля есть свой ”пляж”, место с шезлонгами и спуском в море, в летний сезон должно быть здорово отдыхать здесь. Отель находится недалеко от старого города, рядом с городским парком, все в пешей доступности (достопримечательности, рестораны, магазины). Остались довольны на все 100%.

I'm sorry to hear about your experience at the hotel. Here's a revised version of your review reflecting your feedback: Disappointing Experience at this Hotel, Antalya I recently stayed at here, and unfortunately, my experience did not meet my expectations based on the information and images provided online. Here's a detailed review of my stay: Accommodation (3/5): The room at Spa Hotel was not as advertised. The hotel lacks the amenities shown in the images, such as a pool and beach access. Additionally, the room did not offer any outside views as depicted in the promotional photos. This discrepancy was disappointing and misleading. Service (3/5): While the staff was polite, the service did not fully compensate for the hotel's shortcomings. Check-in was efficient, but when I raised concerns about the discrepancies, the staff was unable to offer a satisfactory resolution. Facilities (3/5): The Hotel does not have the advertised pool and beach amenities. This was a major disappointment, especially since I chose the hotel based on these features. Overall Experience (3/5): My overall experience at this Hotel was disappointing and not reflective of the hotel's online portrayal. I would not choose to stay here again or recommend it to others seeking similar amenities.

Отель хороший, нам дали просторный удобный номер. Персонал отеля очень доброжелательный. На пляже с негативом не столкнулись, очень приветливые были. Мы были в будние дни, может с этим связано. В ресторане очень приветливый юный парень, не помню имени. В последний день не было уборки, просто поставили бумагу с полотенцами, было не очень приятно, так как после моря в номере пол за два дня пачкается. В целом отелем остались довольны.

The hotel located in nice location, but they had few small problems. 1) they didn’t had disposable toothbrushes, that’s a big disappointment 4 star hotel. 2) they don’t give water everyday. 3) the rooms a bit small and a bit loud at night. 4) the menu they should add english to it, because it’s a bit annoying to translate all the time. The only good thing is the beach is very nice.