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9,6/10
Đáng Kinh Ngạc
TTài khoản kháchHow can a hotel with no integrity operate legally?
On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in.
- After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation.
- We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation.
- After such a long journey, we simply needed a resolution that would allow us to check in and get some rest.
- The front desk staff demanded we pay €300 before they would allow us to check in for just one night.
- Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment.
- Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY.
- I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip.
- Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card.
- This CASH-ONLY DEMAND raises serious concerns.
- We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking.
- Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment.
- I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled.
- To avoid further disruption to our travels, we chose to temporarily defer the matter.
Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.
TTatyana GolubevaУже не первый раз останавливаюсь в этом отеле. Как всегда сервис на высоте. Попросила дать выбор номеров, сходила посмотрела и выбрала более мне понравившийся. Все убирают чисто и с утра, воду приносят. Вид очень красивый. Завтраки понравились. Ужины стали хуже, выбор меньше и довольно скудный для этой категории отеля. Очень понравился Спа, сотрудники, особенно нерусскоговорящие очень приветливые ( девушка- казашка общается нагловато, остаётся неприятный осадок). Около бассейна тоже приятно полежать. На балконе удобный лежак. А этот раз были новые мягкие халаты больших размеров. Почему то не было шапочки для душа и щетки с пастой, непонятно иногда есть, иногда нет. Очень приятно было получить комплимент от отеля - тарелку фруктов и бутылочку вина. Спасибо большое, обязательно вернусь. Приятно, что персонал очень быстро реагирует на просьбы. Много русскоговорящих.
TTài khoản kháchThe location of this hotel is very central to my dental appointments in Lara. I know the area well so knew what to expect.
The breakfast at 8pm is one of the best I have encountered when visiting Lara with ”free breakfast”. The only complaint is with the paper tiny disposable cups for tea or coffee... as Westerner I do like milk with my tea/coffee so although the cups appear adequate for Turkish tastes they become unusable. A China or larger cup would be fantastic option.
The space for socialising and to eat breakfast is a small terrace at the front of the hotel is very limited.
When I visited a new Irish bar was been built at the end of the ground floor corridor. Rather worryingly they were testing the sound system for that bar which was far too loud (even at 4pm) so I have serious reservations that this noise will completely drown out any peace and quiet when this bar is open.
The room was large, spacious, clean and well lit
The ensuite fantastic for all needs.
All in all fantastic stay... would recommend and give 5 stars if the future noise from the bar will be a major concern especially if travellers are attending dental or other medical appointments
Khách Sạn Ở Antalya 8.3% số du khách chọn khu vực này
Giá mỗi đêm từ:45 US$
8,0/10
Rất Tốt
TTài khoản kháchWe loved the hotel , we booked the normal deluxe room with a city view we liked the room so much we booked again for a king suite when we came back to Antalya! Beautiful hotel with good breakfast and lovely service!
Khách Sạn Ở Antalya City Center, Antalya 91.7% số du khách chọn khu vực này
Giá mỗi đêm từ:62 US$
7,7/10
Tốt
MMexicanMermaidPerfect location! Walking distance to everything! Friendly and helpful staff. Nothing is too much trouble. The room is cozy and bed comfortable.i stayed here 2 weeks and it felt like home. There is a restaurant next door that plays loud music until midnight so if you go to bed early and are a light sleeper donot stay in room 103. I stayed in that room one night and changed rooms. Pool side room or rooms in B building are much quiter. I opted for the dinner option and the restaurant was very good! I highly recommend this place and would definitely stay here again.
ИИгорьПетровОтель снимали на сутки. Номер небольшой, но все имеется. Завтрак включен, шведский стол. Персонал доброжелательный, любят животных. Уютный отель. Есть бассейн, но он расположен в закрытой зоне от солнца.
TTài khoản kháchThe hotel located in nice location, but they had few small problems. 1) they didn’t had disposable toothbrushes, that’s a big disappointment 4 star hotel. 2) they don’t give water everyday. 3) the rooms a bit small and a bit loud at night. 4) the menu they should add english to it, because it’s a bit annoying to translate all the time.
The only good thing is the beach is very nice.
Giá phòng trung bình cho các khách sạn có Bữa sáng tại Antalya là bao nhiêu?
Với khách sạn có Bữa sáng ở Antalya, giá phòng trung bình vào ngày thường là 233 US$, giá phòng trung bình vào cuối tuần (Thứ Sáu – Thứ Bảy) là 226 US$.
Ở Antalya có khách sạn sang trọng nào có Bữa sáng?
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