Tìm Khách Sạn 4 Sao Tại Vác-xa-va

Khách sạn Mercure Warszawa centrum có một vị trí tuyệt vời, gần zloty tarasy, nơi bạn có thể thưởng thức đồ ăn và mua sắm, dịch vụ rất tuyệt, phòng sạch sẽ, phòng tắm hơi và bể sục cũng tốt. Nói chung tôi hài lòng với dịch vụ.

on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off. next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me. this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up. eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training. the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities. 第一晚入住時，已經很晚了，酒店人員在沒有通知我的情況下，給我安排了一間傷殘人士的房間。 由於太疲倦了，所以只是感覺房間怪怪的，但並沒察覺有什麼問題。直到第二天晚上，洗完澡之後，整個廁所也是濕的，我差一點就要滑倒。 再看看之前預訂時的收據，發現房間的廁所根本不應該是這個樣子，繼而我到酒店大堂理論，他們才告訴我，因為第一天晚上時候，訂單太滿了，所以才為我安排這樣的房間。 可是你要知道，這樣的設計，正常人洗澡，是真的很容易滑倒。他們不但沒有誠意的道歉，只是詢問我想要怎樣。 說實話，這難道不是酒店的問題嗎？第一天並沒坦白這不是我原本所訂的房間、繼而我發現後，亦沒作出任何相應的措施、道歉。 最後在我要求下，他們給我換了最好的房間，另外給我送了兩天免費的早餐。不過，這通通都是我要求的，酒店人員真的有需要再培訓。 第一張照片是他們賠罪送的水果。

Here We Go Again,Repeat Business Is Best Business, This must Be my 5/6 time at mercure grand warsaw, The Moment you waik in you are warmly greeted by wonderful staff, Hotel is impeccable,Rooms are as always exceptionaly clean, Mercure grand definitely should get gold award for best breakfast in warsaw, They even have champagne for breakfast, Wide choices of great tasting food, Location is the the best ,The street has many restaurants & Bars & extremely safe neighbourhood, Thank you to Joanna ( guest manager)for taking good care of her guests,

The hotel feels a bit dated, especially the carpet on the floor in the rooms, but it is visible that refurbishment is ongoing and some parts of the hotel has been renovated already

The hotel is close to Chopin airport, just took any taxi, it costs £6 to there... Good to rest in transit flight, as the restaurant serve food till 11pm, the breakfast is excellent, with fresh press carrot juice etc... very comfortable and nice layout. The facilities are family friendly, with a children area with x box to play, my son keen on playing, but ends up within 1 hour as the games no fun to him... Ha..ha... But me and husband can have a restful breakfast time.. Better to book breakfast with package as cheaper.... The free airport transfer is free for booking 6am-10am, my pm flight doesn't benefit, good to go to old town, but my jetlag put me off, only manage to go to a local supermarket (Carrefour) with Uber on a Sunday, not many supermarkets) shops open... The room is very comfortable... The toilet has no washing hand facilities but the separate shower rooms has it .... Swapping will be good for a practical reason.... It's good hotel for transit flight with everything you needs within the building... Especially for a family.

I had a great stay here! I requested a high-floor room facing the central station where the Palace of Culture and Science is, and I got a lovely room! The view from my room was GORGEOUS. It was made even better because I could open the windows. The air-conditioning was not as cold as I would have liked, so I opened the windows for the natural air-conditioning at 10°C. The air-conditioning will auto-shut once you open the windows. For that, I would like to thank the staff who attended to my check-in and gave me this lovely room. The location is walkable, a straight walk from the central station. The tram to Stare Miasto stop (Castle Square) is just downstairs at the hotel. Nowy Swiat is within walking distance. There are a lot of restaurants and a few convenience stores around the hotel area. Zlote Tarasy (shopping mall) is where the central station is. Shops are closed on Sundays, though.

Was pleasant stay, rooms good design and clean. Breakfast good, tasty and various choices. Recommend this hotel. It is close to the city center and 2 subway stops from good restaurant Red Elephant

Trước hết, tôi muốn nói rằng vị trí khá tốt. Dễ dàng đi bộ đến trung tâm hoặc bắt xe buýt. Nhà hàng Biedronka ở tầng trệt cũng rất tiện lợi. Nhân viên rất thân thiện và nhiệt tình, tháp A có lễ tân 24/24. Tôi chọn phòng ”Superior”, thoạt nhìn trông rất đẹp, tuy nhiên, sau khi nhìn kỹ hơn, tôi thấy một vài vết nứt nhỏ trên tường và những vết xước nhỏ. Nhà bếp được trang bị cơ bản, mặt bàn bếp bị nứt ở một chỗ (gỗ MDF laminate), bạn đã thấy dấu vết thời gian trong căn phòng này. Tủ không đóng kín (bản lề bị rách), điểm cộng là máy giặt (nhưng không có hộp đựng bột giặt/viên rửa) và máy rửa bát (một hộp đựng cho khách lưu trú 3 ngày), được giữ bằng một con ốc vít trong tủ, đôi khi có mùi khó chịu từ dưới bồn rửa. Phòng khách đẹp, TV hơi cũ nhưng có nhiều kênh, kể cả kênh nước ngoài, ghế sofa thoải mái. Về phòng tắm, không có gì đáng phàn nàn, đẹp, có gel và nước nóng, chỉ có khăn tắm trắng bị những đốm đỏ nhỏ (có thể là son môi?). Phòng ngủ cũng trong tình trạng tốt, chăn ga gối đệm mới, TV, vấn đề duy nhất là cửa cứng khi chạm vào và đèn led phía sau giường không hoạt động. Tóm lại, điểm cộng chắc chắn là điều hòa không khí trong phòng khách và phòng ngủ, phòng tắm sạch sẽ, nhân viên thân thiện, wifi miễn phí. Mặt khác, những điểm trừ mà tôi nhớ nhất là vấn đề với cửa phòng ngủ (có lẽ là do bị rơi vào bản lề) và vấn đề với tủ bếp - bản lề bị rách và (CHÚ Ý!) không đáp ứng được thời hạn hoàn trả tiền đặt cọc, tôi đã phải chờ cả tháng (chỉ sau khi không chấp nhận giao dịch, ngân hàng mới hoàn trả khoản thanh toán)! Tôi cũng đã viết email về vấn đề này, nhưng không nhận được hồi âm.