Khách sạn 4 Sao tại Tây Java, Indonesia

The hotel was in good location. Actually was arrvived late about 3pm, we booked 3 room. But just available 2 room with connecting door (nice as i request). But another 1 room still waiting, because the room not ready. We waiting for so long until about 4pm we can check in the room (after i request the housekeeping to clean up the room). After that we had a called, that we had complimentary dinner buffet (for the delayed check in). We was happy. After we arrived at around 7pm, the food was empty. The staff didnt notice that they need to refill the food. Chicken with kare soup was cold. Foods variety was limited. Also a lady in 1 group was complaining: spending 200K/person, but the food was disappointed. Same also we spend extra charge. The next morning went to the gym, i found dirty stuff at men restroom. In the morning before i check in, i try to call the hotel to fix line. But nobody answer the phone. Maybe the mamagement should check it. It was unexpected experience to staying at 5 stars hotel. Need to improve the service

Trải nghiệm của tôi với khách sạn này là 50:50 giữa tốt và xấu. Vị trí khôn ngoan nó rất chiến lược và gần trung tâm thành phố. Bạn có thể đi bộ 10 phút đến Braga. Giá cả rất rẻ nếu chỉ với 400k Rp, bạn có thể thưởng thức bữa sáng cho hai người, đồ ăn đa dạng và hương vị cũng rất ngon! Tuy nhiên, ở một khía cạnh khác, AC không hoạt động tốt. Tòa nhà và các phòng trông hơi xuống cấp. Và kỳ lạ là chuông phòng chúng tôi reo hai lần vào ban đêm nhưng khi chúng tôi kiểm tra thì không có ai cả. Không phải là một trải nghiệm tồi, chỉ là lạ.

Travelers w/children are not advised to stay here, especially those w/ allergies. Our room was extremely dusty, my family and I caught a cold. The 2nd day, I asked to move rooms. They helped us! My suggestion is to vacuum every room after each guest checks out. This is because of the use of carpets. For breakfast, everything was delicious and varied. Thank you for your hospitality.

The place was great! Me and my husband stay there for only 1 night, but we love the experience there. I got the privilege of cheaper safari park ticket price almost 50% Although the bathroom could get some more maintenance and improvement. The bathroom kinda dark and old fashioned even though the hotel was new

My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.

Everything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly. We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotel’s breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us. We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requests—or recommend special breakfast items on the menu—made our dining experience truly a memorable and unforgettable ones. Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton. While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff. Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant. Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandung❤️.

Good location, got a good swimming pool and games like air hockey and billiard. The location is great which is in the city center The awful thing of our stay was breakfast. Maybe because we stayed from Tuesday to Wednesday, they spread so thin with so many choices but none of them were good, the portion was so small And not much of a protein, I would rather they have small selection for slow business days but the portion is big But we got our room upgraded which was nice. Overall had a good stay, just bad breakfast.