NNgười Dùng Ẩn DanhI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
TTài khoản kháchOn the website we chose a room with a jacuzzi, but when we checked in, it turned out that the room was given without it. My husband and I were not happy because we expected one thing, but it was completely different. Moreover, the price was higher than a regular room. At the reception, the man did not want to clarify this issue and said that it was all the fault of the people who put false information on the website. There was no tea in the room, only coffee, which I don't drink at all. There was no ordinary water. Also, when we went to bed, we turned on the heat, because the room was cold, but when we woke up in the morning, our noses were stuffy and the air conditioner was working very loudly, and we realized that it was working all night, it was cold. There were no things like bathrobes or slippers in the room, which also outraged us. In general, the hotel did not make a great impression and satisfaction that we would have liked.
TTài khoản kháchI don't typically stay in hostels, but this was a great find! Very clean property, quiet, and peaceful. It is about a 30min drive to the downtown area and no shops within walking distance so you'll need to drive or get an Uber.
Other, great room (I stayed in the cozy room), very cleab, bed is big and comfortable. Free towels and bath amenities. The kitchen has a decent amount of cookware. There is a living room and a room with a fireplace so lots of space to lounge around.
Staff are also kind and quick to respond, just give them a text or call. Good pricing and easy check-in process. Will definitely book again!
SShuangziguomaKhông gian phòng ổn👌🏻Chỉ là buổi tối ồn ào quá không biết có xây dựng hay gì không nhưng âm thanh cực kỳ to sẽ ảnh hưởng đến người ngủ không ngon. Vị trí của khách sạn rất tốt. Có một tàu điện ngầm miễn phí trong thành phố n*** trước cửa. Nó cũng rất thuận tiện để đi bộ đến các điểm nhận phòng khác nhau. Nếu bạn không có nhiều hành lý thì có xe buýt sân bay n*** trước cửa để bạn có thể đón ra sân bay, rất thuận tiện. Tuy nhiên, chúng tôi có nhiều hành lý nên vẫn đi taxi.
TTài khoản kháchWe were a tad alarmed when we first walked into the lobby as there was construction going on in both the lobby and breakfast area. That said, our accommodation was great and each morning the breakfast room had been tidied up of construction and we were greeted with a variety of breakfast choices, which we very much enjoyed.
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