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Tài Khoản Khách
Phòng Deluxe Nhìn ra hồ-Giường cỡ King
Lưu trú vào thg 2, 2025
Vợ chồng
4 đánh giá
6.0/10
Đăng tải vào 25 thg 3, 2025
We went to the hotel to have a *relaxing* time for 4 days-3nights; that was our purpose when booking the China Grain Hotel, next to a big park with view on a lake, and far from the city centre: to enjoy a relaxing time.
We were happy to arrive and discover our room. All in all clean (except for the scale; VERY dirty...). However the lobby was left VERY DIRTY (as it can be seen on the picture) the whole night! This is inadmissible in a hotel of such standing.
The bad moment came the next morning when we literarily got scolded by an employee/manager in the restaurant at breakfast for preparing taking out the food we had left (in order to not waste any); her manners were terrible even if the hotel has a policy of not taking out food left (which apparently was not true since there was a sign saying: don't waste, take out your food).
The matter would have been easily forgotten if she only had nicer manners and just let us know it was not allowed at the China Grain Hotel (whereas at some other 4- and 5-star hotels, it is absolutely accepted), but instead she was aggressive in her manners, and just destroyed the nice mood we had for the rest of our stay ... since we had booked for 3 breakfasts (we tried to cancel them, but it wasn't possible). The food at the breakfast wasn't very pleasant, there was no skill shown in making those dishes, and lots of it was mainly frozen food warmed up! Highly suggesting future clients to avoid their breakfast, there are no healthy options, and we are being refused when we ask if some personal preferences could be made, such as an omelette or scrambled eggs rather than just a heavily fried sunny egg (quite dry ... and cold, because they had been done in large quantities).
It was not a terrible experience, but it was definitely enough to recommend others to look for other/better options. Location is very good, the rest was disappointing for a 4- 5-star hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest;Thank you for taking time out of your busy schedule to share your experience with us.We place great importance on your feedback regarding the cleanliness of our public areas and will immediately take steps to improve it. We sincerely apologize for the minor issue you during your stay at our hotel while dining, and the relevant departments have already made corrective plans to ensure that such problems do not occur in the future. We take your feedback very and will do our utmost to improve the service issues of our staff to meet your and other guests' needs and expectations. If you have any other questions or suggestions, please feel free contact our customer service team. Thank you once again for your review and wish you a pleasant day!
Fabian Aditio
Phòng Cao Cấp
Lưu trú vào thg 10, 2024
Gia đình
3 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 9 thg 12, 2024
Great view to the park and also really close to the subway. But the hotel is a little bit old but still has good equipped rooms.
I had a fantastic stay at this hotel! The service from the receptionist was exceptional — friendly, professional, and very accommodating. I arrived earlier than the standard check-in time, but they kindly allowed me to check in early without any hassle. The entire check-in process took less than a minute, which was incredibly efficient and appreciated after a long trip.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest;Hello! Thank you for choosing to stay at China Grain Hotel and for your satisfaction with our service. We are also very grateful for your and affection for us. We will definitely work harder to provide you with even better service. We look forward to receiving your full 5-star recognition the next time you stay with through our outstanding quality and sincere service.
Tài Khoản Khách
Phòng Deluxe Nhìn ra hồ-Giường cỡ King
Lưu trú vào thg 11, 2024
Gia đình
1 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 18 thg 12, 2024
I recently stayed at the China Grain Hotel and was very delighted. The pricing is excellent, offering great value for money.
The staff were attentive, professional, and went above and beyond to ensure us a comfortable stay.
Overall, it’s a great choice if you’re looking for a luxurious experience at a reasonable price. Highly recommended!
Phản Hồi Từ Khách Sạn: Dear guest, thank you for your stay and recognition of the hotel service!
J
Phòng Cao Cấp
Lưu trú vào thg 9, 2024
Người đi công tác
19 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 21 thg 10, 2024
Great gym. But the staff is overwhelmed and has less than ideal equipment to provide 5 star service
Dịch
Phản Hồi Từ Khách Sạn: Dear guests: Thank you for choosing Shanghai China Grain Hotel, it is a great honor to serve you, thank you for your recognition of our, for your suggestions we will seriously consider and improve, hope in your next stay to provide you with a satisfactory experience, looking forward to your stay again.
Người Dùng Ẩn Danh
Lưu trú vào thg 2, 2024
Gia đình
2 đánh giá
6.0/10
Đăng tải vào 8 thg 3, 2024
Could be a good hotel, but staff lacks the required attention to detail.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest: Hello! Thank you for your comments on our hotel, we will work harder to improve the facilities and service standards, to bring you better service!
Zhongguoren
Phòng Cao Cấp
Lưu trú vào thg 5, 2023
Người đi công tác
84 đánh giá
7.5/10
Đăng tải vào 30 thg 6, 2023
the facility is a little bit old but the surrounding environment is really good.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest: Hello! Thank you for your encouragement and support, we will work harder! Thanks for your continuous support! Wish you peace!
Laercia
Phòng Deluxe Nhìn ra hồ-Giường cỡ King
Lưu trú vào thg 11, 2024
Vợ chồng
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 4 thg 1, 2025
It was clean
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Tài Khoản Khách
Phòng Cao Cấp
Lưu trú vào thg 5, 2024
Người đi công tác
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 16 thg 6, 2024
all good
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客: 您好!感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力, 相信我們一定會做的更好!感謝一直的支持!祝順安!