Các đánh giá Astrotel Cubao

Phản Hồi Từ Khách Sạn: Thank you for your honest feedback. We’re happy to know you enjoyed the spaciousness of our Premium Room 224 and found the room and bathroom to your liking. However, we sincerely apologize for the inconvenience regarding the WiFi connection and the delay in assistance. This is not the level of service we strive to provide, and we’ll make sure to address this with our team. We truly value your comments as they help us improve, and we hope to serve you better on your next stay. 💝

Phản Hồi Từ Khách Sạn: Thank you for choosing to extend your stay with us! We’re delighted to know that you enjoyed our great service, friendly staff, and clean, comfortable rooms. Your kind words mean a lot, and we look forward to welcoming you back again soon.

Phản Hồi Từ Khách Sạn: Thank you for your kind words about our staff. We’re glad to know you found them accommodating and helpful during your stay.We also appreciate your comment regarding cleanliness. Please be assured that we’ve shared this with our housekeeping team as part of our continuous improvement.Your feedback helps us serve you better, and we hope to welcome you back for an even more comfortable stay.

Phản Hồi Từ Khách Sạn: Thank you so much for your kind words! We’re happy to know you appreciated our friendly staff and found our rooms affordable. Your satisfaction means a lot to us, and we hope to welcome you back again soon!

Phản Hồi Từ Khách Sạn: Thank you so much for your amazing feedback! We're truly happy to hear that you had a great stay at Astrotel and found our rates affordable and reasonable. We’re also glad that our convenient location near the MRT and LRT helped make your travel easier.It means a lot to us that, as someone who frequently books hotels, you found our rooms to be better than even some of the more expensive options in Cubao. That kind of feedback inspires our team to continue providing great service and value.We appreciate your recommendation and look forward to welcoming you back again soon!

Phản Hồi Từ Khách Sạn: Thank you for your feedback. We’re glad to hear that the air-conditioning worked well during your stay. However, we sincerely apologize for the recurring issue with our internet connection. We understand how important reliable WiFi is, and we are already coordinating with our provider to resolve this matter and improve the browsing experience for our guests.We appreciate your patience and hope to welcome you again with a much smoother and more enjoyable stay.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you encountered during your stay.We are truly sorry to hear about the cleanliness of the telephone, the flooding in the CR, and the limited TV channel options. These are not the standards we aim to provide, and we understand how these issues may have affected your comfort.Please be assured that we have already raised your concerns with our housekeeping and maintenance teams for immediate action and improvement. We also take note of your suggestion regarding Netflix, and we will explore ways to enhance our in-room entertainment.We appreciate your honest feedback as it helps us improve. We hope you will give us another opportunity to serve you better in the future.

Phản Hồi Từ Khách Sạn: First and foremost, I would like to extend our deepest apologies for the extremely disappointing and upsetting experience you encountered during your recent stay with us. Your feedback is very important, and what you went through is absolutely unacceptable and not the level of service we aim to provide at Astrotel Cubao.We are appalled to learn that the first room given to you was already occupied — this is a serious breach of guest privacy and safety, and we are already investigating how such a critical error occurred. Furthermore, being transferred from one unclean room to another, especially after a long and tiring day, is completely inexcusable. We also sincerely apologize for the unpleasant smell, the lack of cleanliness, and the overall discomfort you endured that evening.Please know that we are taking this matter very seriously. Immediate retraining of our front desk staff and housekeeping team is underway to ensure this situation does not happen again. We are also reviewing our room assignment protocols and reinforcing quality control measures for cleanliness and sanitation.As a valued guest who has chosen our hotel for its location and convenience, we deeply regret that this stay did not reflect the standards we strive for. We understand that no apology can undo the experience you’ve had, but we hope to have the opportunity to regain your trust. If you are willing, please contact us directly at [hotel contact number or email] so we may further extend a gesture of goodwill and ensure your future stays are handled with utmost care.Thank you for bringing this matter to our attention, and again, our sincerest apologies for the distress it caused.

Phản Hồi Từ Khách Sạn: Thank you for your kind and thoughtful feedback! 🌟We’re glad to know you found your stay at Astrotel Cubao very convenient — especially with our close proximity to the MRT station, transport options, and nearby food spots. It's great to hear that we made your short stay more comfortable and hassle-free.Even without a photo, your recommendation means so much to us. We're truly grateful for your support and we hope to welcome you back again soon!

Phản Hồi Từ Khách Sạn: Thank you for taking the time to leave us your feedback.We’re happy to know you appreciated our service, but we sincerely apologize for the inconvenience caused by the hot and cold shower not working properly. We understand how important this is for your comfort, and we will immediately have our maintenance team look into the issue.Your feedback helps us improve, and we truly appreciate your understanding. We hope to welcome you again soon and provide you with a better and more comfortable stay.