4, 3, Lorong Api - Api 1, Api-api Centre, Kota Kinabalu, Sabah, 88000, MalaysiaXem thông tin khách sạn
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Chúng Tôi Khớp Giá
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Đánh giá của khách
8.8/10
Rất Tốt
2445 đánh giá
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Vị trí9.1
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Người Dùng Ẩn Danh
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 1, 2023
Một mình
11 đánh giá
7.0/10
Đăng tải vào 17 thg 2, 2023
khong dc hai long lam
Phản Hồi Từ Khách Sạn: Dear Sir/Mdm,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
raop
Phòng Junior Suite
Lưu trú vào thg 7, 2025
Gia đình
11 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 3 thg 8, 2025
Great location, decent stay at Promenade Hotel
Stayed at Promenade Hotel and overall, it was a pretty good experience—especially for the location.
It’s close to the popular seafood spots and just next to Bataras if you’re keen to shop for local supermarket items. We also walked to Imago Mall in about 15–20 minutes. Was told it’s also near Centrepoint, though we didn’t walk there ourselves.
Surprisingly good souvenir shop at the lobby
Don’t miss the souvenir shop in the hotel lobby—it’s quite affordable, even cheaper than what you find at tourist spots. Worth checking it out first before shopping elsewhere.
Breakfast and Rooms
Breakfast was decent with some variation daily.
We booked both the Superior Room and Junior Suite.
• Superior Room: Faced old buildings and the sunrise. It fits 3 pax but felt a bit tight.
• Junior Suite: Faced the sea and had a nice sunset view. We requested the third bed to be placed here instead, and it was nicely arranged.
Rooms came well-equipped with essentials like toothbrushes, shampoo, and soap.
Facilities & Tech
Unfortunately, the swimming pool and gym were closed during our visit.
TV had basic digital channels (DTV) but no Chromecast or smart features—an upgrade here would definitely help modernize the stay.
Overall
Comfortable and convenient, though the hotel ambience is a bit dated. Still, for what you get, it’s a solid stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Roap, thank you very much for your thoughtful and detailed review. We're truly pleased to hear that you enjoyed the convenience of our location and had a comfortable stay with us at Promenade Hotel. We're glad you found our souvenir shop a pleasant surprise and appreciated the value it offers. It's also great to know that both the Superior Room and Junior Suite suited your needs, especially the sea view and sunset experience in the Junior Suite.We apologize the gym was unavailable during your stay due to upgrading works. It is however in it’s final stage and is expected to be completed soon. On the in-room TV, replacement to interactive TVs is in the midst in stages. Rest assured, we are continually working on upgrades to enhance our guests’ experience.Thank you again for staying with us. We look forward to welcoming you back in the future!
Jnicer
Phòng Deluxe Nhìn Một Phần Ra Biển
Lưu trú vào thg 6, 2025
Gia đình
11 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 7, 2025
I had a pleasant stay at Promenade Hotel Kota Kinabalu. The location is excellent — within walking distance to the waterfront, night market, and shopping malls. The room was spacious and clean, with a comfortable bed and a nice view of the city. Breakfast had a good variety, and the staff were friendly and helpful throughout my stay. It’s a great choice for both business and leisure travelers. I would definitely stay here again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Jnicer, thank you for your kind and detailed review. We're delighted to hear you had a pleasant stay with us. It's great to know you enjoyed our convenient location, comfortable and clean room, city view, as well as the breakfast variety. We're especially pleased that our friendly and helpful staff contributed to your positive experience. Your recommendation means a lot to us, and we truly appreciate your support.We look forward to welcoming you back for another enjoyable stay — whether for business or leisure
Người Dùng Ẩn Danh
Phòng Deluxe Nhìn Một Phần Ra Biển
Lưu trú vào thg 6, 2025
Một mình
24 đánh giá
5.0/10
Đăng tải vào 16 thg 7, 2025
Terrible experience no water in the hotel from night until next day 2pm. No action taken by the hotel. After numerous complaints and complaint to trip.com they send me bottles water for me to shower. Plan cancelled due to this terrible experience. Just notice in front of the hotel they even book the parking for water lorry- which mean this hotel always have water issue. But they lied they claimed that was their first time.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for taking the time to share your experience. We are truly sorry for the inconvenience and frustration caused by the unexpected water supply disruption during your stay. We fully understand how frustrating and unacceptable this situation must have been. Please be informed that the disruption is due to factors beyond our control, specifically external issues affecting the water supply line to various parts of Kota Kinabalu and surrounding areas. The water supply disruptions occur without prior notice from the State Water Department. Unfortunately, we receive no advance warning, making it difficult for us to inform our guests in timely manner. While bottled water was provided as a temporary measure, we recognize it could not fully replace regular water access. We truly regret the impact it had on your experience and we hope to have another opportunity to welcome you back under better circumstances
Tài Khoản Khách
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 6, 2025
Khách đi công tác
104 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 22 thg 7, 2025
The location is good and easy to get transportation. Breakfast is good with a lot of varieties
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for your kind feedback. We're pleased to hear you enjoyed our convenient location and found it easy to access transportation options. It's also great to know that you appreciated our breakfast selection — we do our best to offer a variety to suit all tastes. We look forward to welcoming you back to Promenade Hotel in the near future!
Ck Ting
Phòng Deluxe Nhìn Một Phần Ra Biển
Lưu trú vào thg 6, 2025
Khách đi công tác
30 đánh giá
10/10
Nổi Bật
Đăng tải vào 23 thg 7, 2025
Location is just opposite Marriot but much cheaper.
Had food poisoning at some hawker place and went back to hotel and the staff immediately arranged for me to be sent to Queen Elizabeth Hospital A&E
Grateful for the care shown.
Too bad I was in pain and couldn't recognize who sent me to the hospital.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr Ting, thank you for sharing your experience with us. We're truly sorry to hear that you fell ill during your trip, but we're very glad our team could assist you promptly and get you the medical attention you needed. Your kind words mean a lot, and we’ll be sure to share them with our staff. While we’re sorry you weren’t feeling well enough to remember who helped, please know that we’re just grateful you’re safe and recovering.We hope your next visit will be under much better circumstances, and we look forward to welcoming you back to Promenade Hotel.
Tài Khoản Khách
Phòng Deluxe Nhìn Một Phần Ra Biển
Lưu trú vào thg 5, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 1 thg 7, 2025
Excellent stay! Spacious and clean room with breathtaking sea view. The breakfast was delicious with plenty of variety. Friendly staff and great service made the experience truly memorable. Highly recommended!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the spacious and clean room, the stunning sea view, and our wide breakfast selection. Your kind words about our friendly staff and service mean a lot to us.It’s truly rewarding to know we helped make your stay memorable. We greatly appreciate your recommendation and can’t wait to welcome you back for another excellent experience!
Linok81 Linoks
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 6, 2025
Gia đình
49 đánh giá
10/10
Nổi Bật
Đăng tải vào 5 thg 7, 2025
Celebrate my birthday at this hotel with my small family and im happy for this birthday moment.
Dịch
Phản Hồi Từ Khách Sạn: Dear Linok, thank you for choosing to celebrate such a special occasion with us! We're truly honored to have been part of your birthday celebration, and we're so happy to hear that you enjoyed the moment with your family.Creating meaningful memories for our guests is what we strive for, and your kind words mean a lot to our team.We hope to welcome you back for more joyful occasions in the future!
Tài Khoản Khách
Phòng Junior Suite
Lưu trú vào thg 5, 2025
Cặp đôi
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 1 thg 7, 2025
The location of the hotel is good. Between two big shopping mall. Love the sunset and sea view. Thanks!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for your lovely feedback! We're so glad you enjoyed our convenient location between two major shopping malls and had the chance to take in the beautiful sunset and sea views.It was a pleasure having you with us, and we hope to welcome you back again soon!
Mike
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 6, 2025
Khách đi công tác
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 14 thg 7, 2025
Got a free room upgrade … room are clean & new.. been staying for 2 continuous weeks .
Dịch
Phản Hồi Từ Khách Sạn: Dear Mike, thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the complimentary room upgrade and found the room clean and newly furnished. It’s especially rewarding to know you’ve chosen to stay with us for two continuous weeks — we truly appreciate your loyalty and trust.Should there be anything we can do to make your ongoing or future stays even more comfortable, please don’t hesitate to let us know. We look forward to continuing to welcome you!
Tài Khoản Khách
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 5, 2025
Gia đình
44 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 6, 2025
Pleasant stay. Nice breakfast. Good location and near to town. Only down side is the water disruption on the first day. But the hotel provided bottles of mineral water.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for sharing your feedback. We're glad to hear you enjoyed your stay, especially the breakfast and our convenient location in town. We sincerely apologize for the water disruption on your first day and appreciate your understanding during that time. We're glad our team could assist by providing bottled water, and we’re working to ensure a smoother experience in the future. Thank you once again, and we hope to welcome you back soon!
A.Faizal
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 5, 2025
Gia đình
8 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 28 thg 8, 2025
Parking in the hotel building. Great staff, suggest us for connecting room. Breakfast is ok.
Dịch
Phản Hồi Từ Khách Sạn: Dear A Faizal, thank you for your feedback. We’re glad you found the parking convenient and appreciated our staff’s assistance in arranging a connecting room. It’s also nice to hear that you enjoyed the breakfast. We look forward to welcoming you and your family again soon.
Zila Hamzah
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 5, 2025
Gia đình
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 25 thg 6, 2025
Easy to parking, walking distance to attractive area, cleanliness and varieties breakfast
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms Zila, thank you so much for taking the time to share your feedback with us! We’re delighted to hear that you enjoyed the convenience of our parking, our close proximity to local attractions, and the cleanliness of our hotel. We're also especially pleased that our breakfast selection met your expectations — we strive to offer a variety that suits all tastes. It was a pleasure having you with us, and we hope to welcome you back again soon for another comfortable and enjoyable stay.
Zaidah Siti
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 5, 2025
Gia đình
198 đánh giá
6.5/10
Đăng tải vào 9 thg 6, 2025
The hotel room just ok. The Air Conditioner not so cold. Staff hotel is helpful and friendly. No deposit required when you check in to the hotel. The breakfast is just ok. Easy to get the food and beverage by walking distance.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms Zaidah, thank you for your feedback and we appreciate your positive comments on our staff and location. It appears that we did not fully meet your expectations and we apologize for any shortfall you experienced. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share as we would love to make things right. Thank you once again and we hope to have the opportunity to welcome you back in the near future
Bokkie Truong
Phòng Cao Cấp Hướng Phố
Lưu trú vào thg 5, 2025
Cặp đôi
53 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 10 thg 6, 2025
Our second stay here: the first room given was a corner room with a stale, musty smell (carpets?) but the receptionist was very cooperative to change rooms to similar as before. Another enjoyable stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Bokkie, thank you for choosing to stay with us again. We're truly sorry to hear about the initial room condition and appreciate you bringing it to our attention. We're glad our team was able to assist promptly and ensure your comfort with a room change.It’s great to know you had another enjoyable stay, and we look forward to welcoming you back again soon.