Tài Khoản Khách
17 tháng mười một, 2023
Terrible experience. The pictures of the Superior Deluxe Double show a room with a sofa. The couple we are traveling with got that pictured room. We did not: ours had no sofa or chair (only a very small, flimsy desk chair made of plastic mold). My complaint was dismissed by the manager, who said that since the room detail description didn't say a sofa was in the room, it is not promised. The pictures don't mean anything. No compensation offered. Another room was offered for the second night, but, of course, moving is unpleasant at that point. Adding insult to injury, our room was not cleaned the next day. We left the hotel at 10:30 in the morning and didn't return until 8:30 at night. We left the "Please clean the room sign" on the door. But it was untouched. And the room is 'modern', in the worst sense of that word. Night tables that are lower than the box spring of the bed. A bathroom sink that is so low as to be uncomfortable. A European style shower, but the single glass shield is so narrow that water cascades onto the floor outside of the shower. Something good to say? The breakfast. And finally, please note: the manager cares nothing for the satisfaction of the customer.
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