Palace Gate Hotel & Residence By EHM

Các đánh giá Palace Gate Hotel & Residence By EHM

Palace Gate Hotel & Residence By EHM

#10B, 264 Samdach Phuong St. (264), Khan Doun Penh, Phnom Penh, 00855, CambodiaXem thông tin khách sạn
Palace Gate Hotel & Residence By EHM
Palace Gate Hotel & Residence By EHMPalace Gate Hotel & Residence By EHMPalace Gate Hotel & Residence By EHM
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8.9/10
Rất Tốt
182 đánh giá
Đánh giá đã xác thực
Vị trí9.0
Trang thiết bị8.6
Dịch vụ9.1
Vệ sinh9.1
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Tài Khoản Khách
Hai Giường Studio
Lưu trú vào thg 5, 2023
Vợ chồng
29 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 19 thg 8, 2023
vị trí tốt, dịch vụ thân thiện, phòng rộng, hồ bơi đẹp, mọi thứ đều tốt, cảm ơn bạn
Văn bản gốcBản dịch của Google
Kim ann
Phòng Studio(Giường King)
Lưu trú vào thg 5, 2022
Khác
13 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 8 thg 7, 2022
Tôi bắt đầu chỉ có nước nóng cho một người duy nhất và tôi đã ở lại 4 đêm, và internet cứ liên tục đuổi tôi ra không thể đăng nhập đúng cách. Tôi sẽ không ở lại đó trong chuyến đi tiếp theo vào cuối năm nay. Và bữa sáng vào sáng thứ hai, sau đó một trong những Cô hầu bàn nói với tôi rằng tôi có thể gọi món trứng hoặc mì nhưng sáng hôm trước không ai nói với tôi.
Văn bản gốcBản dịch của Google
Phản Hồi Từ Khách Sạn: Dear Kim Ann, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.Regarding the hot water issue, we understand how important it is to have consistent hot water, especially during a longer stay. We have identified the problem and are working diligently to ensure it does not happen again.We are also sorry to hear about the internet connectivity issues you faced. Our team is investigating this matter to improve the stability and reliability of our Wi-Fi service.Additionally, we apologize for the lack of communication regarding our breakfast options. Our staff is being re-trained to ensure all guests are fully informed about the available choices each morning.We understand your decision not to stay with us on your next trip, but we hope you'll give us another chance in the future. We are committed to providing a better experience and would love the opportunity to make it up to you.Thank you again for your feedback, and we wish you pleasant travels.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM
Amijiujiu
Phòng Studio(Giường King)
Lưu trú vào thg 2, 2025
Người đi công tác
69 đánh giá
9.2/10
Tuyệt Vời
Đăng tải vào 25 thg 3, 2025
Plz ask for high level when you check in, because the view of Bodumvatey Pagoda is great. A french and local combined style hotel, with professional and friendly staffs make every stay become a wonderful journey.
Dịch
Phản Hồi Từ Khách Sạn: Dear Amijiujiu, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your wonderful review! We're delighted to hear that you enjoyed the unique blend of French and local styles at our hotel and that our team made your stay memorable. We couldn’t agree more—the view of Bodumvatey Pagoda is truly stunning! We appreciate your tip for future guests and will be sure to share it with them. Looking forward to welcoming you back for another fantastic stay!Yours Sincerely,Mr. SENG SeilaOperations Manager
Người Dùng Ẩn Danh
Hai Giường Studio
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
6 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 4 thg 12, 2024
Room was very spacious, though hotel is quite a small tight building. Had a swimming pool and gym even though I did not use it. The hotel staff were absolutely wonderful - so kind and helpful always. Location is near the Wat Botum park, a short walk from the Royal Palace and waterfront. But anyway it is easy to call for a Tuktuk to get anywhere.
Dịch
Phản Hồi Từ Khách Sạn: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your thoughtful review! We’re thrilled to hear you appreciated the spacious room and the convenient location near Wat Botum Park, the Royal Palace, and the waterfront. It’s also great to know that our staff left a positive impression with their kindness and helpfulness – we’ll be sure to pass along your kind words.While you didn’t get a chance to use the pool or gym, we hope you’ll have the opportunity to enjoy them during a future stay. We’re glad the nearby tuktuk service made it easy for you to explore the city.Thank you for staying with us, and we hope to welcome you back soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM
Tài Khoản Khách
Phòng Premier(Giường King)
Lưu trú vào thg 1, 2025
Vợ chồng
3 đánh giá
5.5/10
Đăng tải vào 19 thg 2, 2025
The first night was nightmare, with the side bed table light not working and electricity cable pending under the bed and also dust . The food at the restaurant was not good.
Dịch
Phản Hồi Từ Khách Sạn: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that your first night was not up to the standards we strive to maintain. Please know that we take your concerns seriously, and we will be addressing the maintenance and cleanliness issues with our team to ensure they are promptly resolved.We are also sorry that our restaurant did not meet your expectations. Your feedback is invaluable, and we will be reviewing our food quality and service to make necessary improvements.We truly appreciate your time and hope you might consider giving us another chance in the future. If there is anything we can do to make things right, please feel free to reach out to us directly.Yours Sincerely,Mr. SENG SeilaOperations Manager
Chinn Thida
Phòng Studio(Giường King)
Lưu trú vào thg 10, 2024
Vợ chồng
11 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 12 thg 11, 2024
Highly recommend for couples and tourists
Dịch
Phản Hồi Từ Khách Sạn: Dear Chinn Thida, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your recommendation! We're thrilled to hear that you enjoyed your experience and that you would recommend us to couples and tourists. It means a lot to us. We hope to welcome you back again soon!Yours Sincerely, Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM
Adam Ryall
Phòng Premier(Giường King)
Lưu trú vào thg 1, 2025
Vợ chồng
17 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 7 thg 2, 2025
Went to the wrong hotel to start off with - hotel and resort, rather than hotel and residence, but they kindly bussed us over the the correct one. The staff were very courteous and professional at all times, and the room was huge, clean and comfortable. The price is very reasonable, and you can still go over and get access to the pool and other amenities at the nearby resort hotel for free. Very nice hotel and very good value.
Dịch
Phản Hồi Từ Khách Sạn: Dear Adam Ryall, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us. We’re glad to hear that, despite the initial mix-up, our team was able to assist you promptly and ensure a smooth transition to the correct location. It’s wonderful to know you found our staff courteous and professional, and that you enjoyed the spacious, clean, and comfortable room.We’re also delighted that you appreciated the value of your stay and the convenient access to the resort’s amenities. Your kind words truly mean a lot to us, and we look forward to welcoming you back for another great experience in the future!Yours Sincerely,Mr. SENG Seila"Operations Manager
Tài Khoản Khách
Suite Tổng thống
Lưu trú vào thg 7, 2024
Du lịch cùng bạn bè
66 đánh giá
7.5/10
Đăng tải vào 11 thg 8, 2024
Stayed one night for transit. Hotel is a bit old. Light in the lobby lift area is dim.
Dịch
Phản Hồi Từ Khách Sạn: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback. We appreciate you choosing our hotel for your transit stay. We're sorry to hear that some aspects of your experience did not meet your expectations. We continuously strive to improve our facilities, and your comments about the lighting and overall condition of the hotel have been noted for future enhancements. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Safe travels!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM
samsuddin bin sidek
Phòng Studio(Giường King)
Lưu trú vào thg 12, 2024
Người đi công tác
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 18 thg 1, 2025
The hotel was totally unexpectedly wonderful. It was clean, near all the amenities, had a beautiful gym and the prettiest of swimming pool. It was also very quiet without any traffic noise or any other kind of noises. Highly recommended. I will definitely stay here again in my next visit to Phnom Penh
Dịch
Phản Hồi Từ Khách Sạn: Dear Samsuddin Bin Sidek, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review! We are thrilled to hear that your stay with us exceeded your expectations. It's great to know that you enjoyed our clean facilities, convenient location, beautiful gym, and serene swimming pool.Providing a peaceful and relaxing environment for our guests is one of our top priorities, so we’re delighted to hear that you appreciated the quiet atmosphere. Your kind words mean a lot to our team, and we are truly grateful for your recommendation.We can’t wait to welcome you back on your next visit to Phnom Penh. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM
RAVY VUTH
Hai Giường Studio
Lưu trú vào thg 10, 2024
Gia đình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 4 thg 12, 2024
Good hotel, clean, hygiene and excellent service staff the entrance. I like breakfast there.
Dịch
Phản Hồi Từ Khách Sạn: Dear RAVY VUTH, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay, especially our cleanliness, hygiene, and the excellent service provided by our staff. It's wonderful to know that you liked our breakfast as well – we strive to offer a great start to your day!We look forward to welcoming you back for another enjoyable experience.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM
Arthur
Phòng suite gia đình
Lưu trú vào thg 1, 2025
Gia đình
26 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 24 thg 2, 2025
Location was great near king place and outdoor pool very leisure .
Dịch
Phản Hồi Từ Khách Sạn: Dear Arthur, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your review! We're delighted to hear that you enjoyed our great location near King’s Place and the outdoor pool. We hope you had a relaxing and enjoyable stay. Looking forward to welcoming you again soonYours Sincerely,Mr. SENG SeilaOperations Manager
Tài Khoản Khách
Hai Giường Studio
Lưu trú vào thg 3, 2024
Du lịch cùng bạn bè
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 22 thg 4, 2024
Super beautiful hotel. Peaceful area, near to riverside (not walkable tho). I love the colonial design and super strong jasmine fragrance from lobby to lift. The hotel was very kind to upgrade me to presidential suite, me & my friend absolutely enjoyed the stay there. One thing to point out there is no fan in the entire unit, only AC, I kinda struggled abit to sleep due to that.
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your wonderful review! We're thrilled to hear that you enjoyed the peaceful atmosphere, the colonial design, and the delightful jasmine fragrance throughout the hotel. We're also glad that you appreciated the upgrade to the presidential suite – it's great to know you and your friend had such a memorable stay with us.We appreciate your feedback about the lack of a fan in the unit. We’ll definitely take it into consideration for future improvements to enhance our guests' comfort. We hope to welcome you back soon for another great experience!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM
SaaySmiles
Phòng King suite
Lưu trú vào thg 9, 2024
Gia đình
2 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 7 thg 10, 2024
Pleasant Stay The property is in a very nice location, and I have stayed at this hotel a few times. However, during my recent visit, the receptionist wasn't as friendly as I expected. On a positive note, the security guard was much more helpful and welcoming, which made a difference in my stay
Dịch
Phản Hồi Từ Khách Sạn: Dear Saay Smiles, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback! We’re glad to hear that you enjoyed our location and that our security guard made a positive impact on your stay. We apologize for the experience you had with the receptionist during this visit – this isn’t the level of service we strive to provide. Rest assured, we will address this with our team to ensure a more welcoming experience for all our guests. We truly appreciate your loyalty and look forward to providing you with an even better experience on your next visit!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM
Ben Nicasius
Phòng Premier(Giường King)
Lưu trú vào thg 4, 2024
Gia đình
7 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 5 thg 5, 2024
Upgraded to a bigger apartment. Thank u. Good breakfast Nice hotel
Dịch
Phản Hồi Từ Khách Sạn: Dear Ben Nicasius, Greeting from Palace Gate Hotel & Residence by EHM!hank you for your kind words and for choosing to stay with us! We're delighted to hear that you enjoyed your upgraded apartment and our breakfast offerings. Providing a comfortable and pleasant experience is always our top priority. We look forward to welcoming you back on your next visit! Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM
Phillips
Phòng King suite
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
27 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 21 thg 11, 2024
This company owns two hotels with virtually the same name in Phnom Penh. The hotel is lovely, but not my favorite location. I prefer their other property.
Dịch
Phản Hồi Từ Khách Sạn: Dear Phillips, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your feedback! We're delighted to hear you found the hotel lovely. We understand that location can play a big role in your experience, and we're glad you’ve found a preference in our other property. Both of our locations are designed to offer unique experiences, so we appreciate your perspective. We hope to welcome you back to either property soon and provide you with another enjoyable stay!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM