Các đánh giá The Exchange Regency Residence Hotel Manila Managed by HII

Phản Hồi Từ Khách Sạn: Dear Shellsea,Thank you for taking the time to share your review with us. We're glad to hear that you appreciated our convenient location and efficient check-in/check-out process. We understand your concern about the room size, particularly the bathroom, and we'll take this into consideration for future improvements. We're also pleased to know that you enjoyed the peaceful pool area.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Thank you for choosing to stay with us! Looking forward to your next stay with us.Sincerely,Arvin Raymundo Assistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. Please do note that Management is currently taking steps to improve our facilities and services.We hope that you will give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Mary Ann, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Sam,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear HazeCamp,Thank you so much for your wonderful feedback! We're thrilled to hear that you found your stay to be worth the price. It's great to know that you appreciated the cleanliness, organization, and the friendliness of our staff. Your kind words truly motivate us to continue providing excellent service.Your positive comments mean a lot to us, and we have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to welcoming you back soon! Warm regards, Arvin Raymundo Assistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Chanita, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We are truly sorry to hear about the cockroach in your room. This is not the standard of cleanliness we strive to maintain, and we apologize for any discomfort this may have caused. We're taking your comments seriously and will immediately address this issue.We appreciate your positive feedback and apologize for any discomfort during your stay.Looking forward to your next stay with us.Sincerely,Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Ms. Mabs,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We deeply regret to hear about the inconvenience caused due to the absence of trash bins in your room. We sincerely apologize and wish we could have informed our Housekeeping team to assist you. Kindly note, each of our guest rooms is equipped with two trash bins: one situated near the writing table and the other within the restroom.We appreciate your patience and understanding, and we look forward to your next visit.Sincerely yours,Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Ms. Bians,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us and found our staffs very accommodating and hospitable. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Alexis Joy,Thank you for your kind words! We're delighted to hear that you enjoyed our service. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service to all our guests.We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to to welcoming you back soon!Warm regards,Arvin Raymundo Assistant Front Office Manager

Phản Hồi Từ Khách Sạn: Dear Michael,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.We're truly sorry if our bathrobe feature was not available during your visit. We strive to accommodate all requests, but it seems we fell short in this instance. If you could provide more details about your experience, we would greatly appreciate it.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager