TTài khoản kháchI had items stolen from my room after the first cleaning. There has been zero promises kept and zero engagement now 6 days after the incident.
Mgmt promised an investigation and calls. I didnt get calls. I had to seek out the GM of the hotel. When I finally spoke about my issues, I was asked what it would take to
make me satisfied. I told the mgr if they removed 50% of the cost of the stay, that would satisfy me. It has now been 4 days since my conversation with mgmt, and I still have not been contacted back by the hotel mgr. No calls, no emails, no follow up. I have now had to place the entire charge on hold and refuse to pay, as Delta Hotel by Marriott at the Norfolk Airport location has no idea how to settle a dispute with a sticky fingered room cleaner and an upset guest who simply wanted their items back.
TTài khoản kháchLocation is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.
TTài khoản kháchThe room was overall clean l, bed was comfortable. The bathroom wasn’t to my standards, around the shower it had built up dirt and the inside of the shower . The floor wasn’t swept in the bathroom at all. The sofa bed was broken so my daughter & I had to macgyver the bed to get it fixed.. overall an okay stay.
TTài khoản kháchThe staff was nice but hotel was not in good shape. We were coming to this city to see our daughter’s school function. Then the tropical storm hit, and the event was cancelled. I tried to cancel 48 hours in advance but they did not allow. I even asked if we could just get a rain check and use it when the event was ti be rescheduled 4 weeks later. They said no.
Like I said though, the staff was very nice.
Giá phòng trung bình cho các khách sạn có Đỗ xe tại Norfolk là bao nhiêu?
Với khách sạn có Đỗ xe ở Norfolk, giá phòng trung bình vào ngày thường là 294.209 KRW, giá phòng trung bình vào cuối tuần (Thứ Sáu – Thứ Bảy) là 428.718 KRW.
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