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9,8/10
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TTài khoản kháchI cannot recommend hotel Casaly enough! The staff were incredible and genuinely helpful. They really do an amazing job at connecting and getting to know their guests. We felt so cared for. The room was incredible and was cleaned multiple times a day. The pool was great to have in the city. The products they provided for us were of a great quality. This is worth the money!
TTài khoản kháchHotel is positioned on a beautiful part of the island. The grounds are lush and pool is great. We loved everything here as far as the environment, views, amenities and our room, but the service was quite poor specially with the front desk. Our room was directly by the pool, and two nights in a row live music was playing at the pool restaurant until 11pm, which is great if you are there enjoying it, but not when you have a small child and trying to put them to bed. The next day when I told the front desk member that the music was very loud in our room and we were unable to sleep he just said yes we can play music until 11. When I pushed further and asked if we could be moved the answer was no. And that was that. I was stunned at this terrible customer service. I appreciate the hotel was fully booked but a simple gesture, an apology or sympathy would have gone a long way.
GGraeme JHThe hotel is about 5 minutes taxi ride from the airport making it really convenient. The rooms are clean with everything you need. The pool is great and the sun loungers very comfortable. You can watch incoming planes landing from the pool. People tend to put their towels down before the pool opens, which can be frustrating and means waiting for a lounger if you don’t do that - Tip: if going in July (it was 33 degrees) go to the beach first and then the pool around 4/5pm and you’ll get a lounger and quieter pool. Hotel is within walking distance of both Ammes and Ai Helis beaches which are immaculate. The water is clean and clear. We would definitely return.
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