Các đánh giá Villa Umi Panglao Resort

Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our quiet beach area and found our staff helpful and friendly. We apologize for any inconvenience due to our location not being directly connected to the main road. Villa Umi is in communication with the Local Government Unit to enable us, as well as other small hoteliers in the vicinity, to improve road access and ensure a more comfortable stay for everyone. Your feedback helps us improve, and we hope to welcome you back again in the near future! Best regards,KimVilla Umi Panglao Resort

Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the location of our villa hotel along the beach and found our staff extremely helpful and friendly.However, we apologize for the noise disturbance you experienced in your room. We understand how important a peaceful night's sleep is, and we regret that your room did not provide the level of tranquility expected. We'll take your feedback into consideration and explore ways to minimize noise transfer between rooms to enhance our guests' comfort.We also appreciate your feedback regarding the garden view rooms. We understand your preference for a separate seating area and a better view. We'll review our room offerings to ensure that guests have clear expectations when selecting their accommodations.Your feedback is invaluable to us as we continually strive to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

Phản Hồi Từ Khách Sạn: Thank you for your detailed feedback and for setting expectations upfront. We're pleased to hear that you appreciated the unique charm of our villa setting and the personalized service provided by our small team. It's great to know that you enjoyed our beachfront location, beach beds, and the assistance with organizing various activities. We also take pride in offering privacy and stunning sunrise views to our guests.However, we apologize for any inconvenience caused by the occasional slow service in cleaning tables and offering additional drinks. We'll address this with our team to ensure a more attentive experience for our guests. Regarding pricing and amenities, we understand your perspective, especially during peak seasons. We'll take your comments into consideration as we continue to enhance our offerings and services.Your feedback is invaluable to us as we strive to improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.

Phản Hồi Từ Khách Sạn: We are thrilled to hear that your experience at our resort exceeded your expectations! It's wonderful to know that you found everything to be spotless, from the room to the food. We take great pride in maintaining high cleanliness standards and providing delicious meals for our guests. Additionally, we are delighted that our employees made your time with us memorable by being extremely friendly and helpful. Providing exceptional service is our top priority, and we're glad that our team was able to enhance your stay. Thank you for choosing our resort, and we hope to welcome you back soon for another fantastic experience!

Phản Hồi Từ Khách Sạn: Hi Marjo, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our rooms superb and that our staff provided you with hospitable, accommodating, and friendly service, especially the waiter at the bar. It's delightful to know that you enjoyed our intimate and romantic atmosphere, complemented by the great beach view, white sand beach, and crystal clear sea. We're honored to have been part of your memorable stay and look forward to welcoming you back for another relaxing and enjoyable visit.

Phản Hồi Từ Khách Sạn: Thank you for sharing your experience at Villa Umi! We're thrilled that you enjoyed your stay with us. We look forward to the opportunity of welcoming you back. Warm regards, Villa Umi Panglao Resort Team

Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us, although we regret to hear that it did not meet your expectations. We apologize if our hotel did not align with the villa experience you were anticipating. We understand your concerns regarding access to the hotel, Villa Umi is in communication with the Local Government Unit to enable us, as well as other small hoteliers in the vicinity, to improve road access and ensure a more comfortable stay for everyone. As per our pre-arrival template, we informed our guests that we are currently working on our road access to the resort. As a temporary measure, guests will be dropped off at Dumaluan Beach Resort, where resort staff will assist with carrying luggage, and guests will need to walk 5 minutes along the beach to reach our resort. Please disregard any entrance fees, as we will cover them. We understand the frustration this may have caused and will take steps to ensure better communication with our guests in the future regarding such matters.We're glad to hear that you found our beach clean and our staff friendly. However, we understand that the presence of aquatic plants may have impacted your enjoyment of the beach. We will address this matter to maintain the cleanliness and aesthetics of our beachfront area.Your feedback is valuable to us as we strive to improve our services and facilities.

Phản Hồi Từ Khách Sạn: Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first visit to Panglao. It's fantastic to know that you found our beach much better than the popular Alona Beach, with its quiet atmosphere and fewer crowds. We're delighted that our hotel is right next to the beach, allowing you to enjoy meals with a beautiful view. We're pleased that you found our food delicious, with many choices available, and that our staff were polite and welcoming throughout your stay. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!

Phản Hồi Từ Khách Sạn: Thank you for sharing your feedback with us. We're glad to hear that overall, you had a very pleasant experience at our hotel. However, we apologize for the minor inconveniences you encountered. Regarding the parking lot's distance from the hotel, we understand that this may have been inconvenient for you. We'll take your feedback into consideration as we strive to improve our guests' experience. Additionally, we apologize for any disturbance caused by audibility from neighboring rooms. We'll look into ways to minimize noise transfer and ensure a more peaceful stay for our guests. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We hope to welcome you back for an even better experience in the future.

Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the toll issue when entering the hotel. Villa Umi is in communication with the Local Government Unit to enable us, as well as other small hoteliers in the vicinity, to improve road access and ensure a more comfortable stay for everyone. As per our pre-arrival template, we informed our guests that we are currently working on our road access to the resort. As a temporary measure, guests will be dropped off at Dumaluan Beach Resort, where resort staff will assist with carrying luggage, and guests will need to walk 5 minutes along the beach to reach our resort. Please disregard any entrance fees, as we will cover them. We understand the frustration this may have caused and will take steps to ensure better communication with our guests in the future regarding such matters. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless experience on your next visit.

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience at Villa Umi! It was a great pleasure to have you here. We appreciate your compliments, and we are delighted to know that you enjoyed our food and beachfront views. We look forward to the opportunity of welcoming you back. Thank you for choosing our resort for your stay! Best regards, Villa Umi Panglao Resort Team

Phản Hồi Từ Khách Sạn: Hi! Moneytao, Thank you for your feedback. We apologize for any inconvenience regarding parking arrangements. Regarding the road access Villa Umi is in communication with the Local Government Unit to enable us, as well as other small hoteliers in the vicinity, to improve road access and ensure a more comfortable stay for everyone. We're glad to hear that you found our service to be very good, and we appreciate your recognition of our staff's efforts in assisting with luggage. Your satisfaction is our priority, and we'll continue to strive for excellence in providing a seamless experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

Phản Hồi Từ Khách Sạn: We appreciate your feedback regarding your recent stay at our resort. Achieving a perfect 5 rating is truly rewarding, and it motivates us to continue delivering exceptional service to all our guests. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!