The Claremont Hotel

A terrible experience at the restaurant. Bad food and terrible service! We order tuna navhos and 3 orders of tacos. All the tacos were cold! We asked to heat the tacos and it took a long time. Only when we asked to cancelled the order, they bring the food. It was the kind of meat they sell in packets in the supermarket… will never come back!

So my dad and I came in early in the morning, and this is the first hotel we came to that wasn’t insanely expensive but had good reviews. They were well-deserved! The room was clean and spacious, we got a king size bed, but my dad had sleeping problems so they gave him a rollaway. It was in the room 10 minutes after we got in. Roxanne was super helpful at the front desk since we were going to get two double beds but the had sold out. She gave us the king instead but didn’t charge a higher rate. You also get 20% off your bill coupons for the restaurant in front of the hotel and a card that gives you two free lounge chairs on the beach. We only got an umbrella one day which costs $20, but the other days we just used the chairs. Super convenient. They cleaned the room every day and gave us new towels, so we never had to ask for any. It is a street across from the beach but it’s a five minute walk max, and very convenient. I would definitely stay again! If this helps anyone, we parked in a parking garage on Lincoln street two streets down, but if you go down to 13th street there is a garage that’s cheaper. If you can Uber instead of renting a car, do it! Much cheaper! Overall, a great place to stay!!!!!

I am generally not someone that will leave a comment or review. However, I must express my complaint about my experience with their unprofessional staff. We checked out of the hotel yesterday, my sister left her phone in the room. She did not realize that she left her phone until 40 minutes prior to boarding our plane. I called the Hotel at 6:23 to confirm her phone was in the room. A staff member at that time said that they will check and call me back. We get off the plane no missed calls or messages had been left. So I took it upon myself to generate the call only to speak with Vanessa that was totally unprofessional. However, she did confirm that the phone was there and that we would have to send and/or schedule a carrier to come and pick the phone up to be shipped. So, today I called the Hotel to obtain an email address to so that I can email them her shipping label for her phone. Wow, I was not expecting the next chain of events that was about to transpire. Vanessa answered the phone and as I was explaining that I had called yesterday, she immediately interrupted me saying “Yes, Yes, Yes “ all while I am speaking. I then explained to her that she was being rude and disruptive- she then started to heighten her voice saying “Excuse me, excuse me I am not being rude very loudly. I said that I can’t get a word in edgewise then she hung up in my face. So, I called back and she was like Yes, so I then became livid and started to use some choice and asked to speak with someone else for assistance and to voice my complaint. She then proceeded to hang up in my face. I called back and she said that the person to voice my complaint with will be in tomorrow and hung up. I will never book this Hotel for a vacation stay ever in my existence on earth.

Great location with very friendly staff. Wifi included. Being refurbished but i did not hear any noises during the daytime. If you wnat a quiet night at weekends request a room at the back because the place is thriving at weekends and is a tad noisy til about 1am. Great place to be if you love nightlife

Ideal location. Nicely done on the recent renovations. Clean, safe and good value. Super friendly and helpful staff. Can’t go wrong on this place for location, quality and value. I’m staying here on all my trips here. Right on Collins in the middle of where you want to be.

Very nasty front desk ,hotel have a hookah bar with loud music in the entrance ,you have to cut throw ppl to get in and out and IT’S UNDER RENOVATION IN !!!! What peace of mind you will get in a vacation !!! .Front desk said he will canceled with no charge the he charged and he said it’s the system…. This place isn’t safe and it’s nothing like a hotel ,pictures are fake and review are fake .here is some picture …

Had a great time at The Claremont in Miami Florida! Roxanna at the front desk was amazing and house keeping were awesome and friendly. Great vibes all day no matter the time. We will definitely come back!

Sadly I was disappointed by this little hotel with a lot of potential. Front desk staff was very friendly. The decor and up keep are lacking. It is being renovated but not sure it will be keeping with the deco theme. Room furnishings were tired and old looking, bed and sheets were very clean. It smells musty and like **** or pachooli oil? It wasn’t just this hotel the whole area may have peaked in the 80s. Lots of closed stores and unkept areas and hotels. It’s a shame because the architecture of the area is so beautiful. Time to shine it back up. Pool looked clean did not swim but deck furniture was faded and not set up nicely. They offer chairs on the beach (short walk and very nice) water and snacks in room, 20% off meal at hotel- no room service and bar in lobby is not connected to hotel so you pay them separately. Warning if you don’t like hookahs out front at the restaurant tables was a total turn off for us.

Je ne sais pas comment cet hôtel peut avoir ses 4 étoiles ! Pour commencer sa localisation : certes vous êtes sur Colins avenue mais c’est une rue très très bruyante et sans grand intérêt à mon sens. Pour entrer dans l’hôtel il faut passer dans un restaurant très très bruyant une fois de plus. A l’arrivée pour le check in il y avait tellement de bruit que j’avais du mal à comprendre ce que me disait l’employé au comptoir. Ensuite les chambres : tout est vieux et à rafraîchir ! Seul point positif la qualité des lits. La fréquentation : beaucoup de personnes bruyantes certainement intéressée par le côté bling bling de cette partie de Miami. Sans intérêt ! Nous avons été réveillés à 1h du matin par un couple s’engueulant comme si ils étaient seuls au monde. On aurait dit des furies. Aucun respect des autres. Complètement abjecte. La piscine : elle a le mérite d’exister mais aucun effort n’y est fait : eau sale, aucun parasol (on est sur le toit de l’hôtel à Miami ! Ce n’est pas sérieux de ne pas mettre des points d’ombre) et petite. Petit déjeuner : l’hôtel n’en propose pas. Il vous donne des reducs pour manger dans le restau devant l’entrée de l’hôtel mais la musique y est forte dès le matin donc je passe mon chemin. Le parking : en gros on nous a dit « démerdez vous ! ». Heureusement qu’une employé nous a aidé en nous indiquant un parking a 20$ les 24h ! Bref une erreur de casting dans notre road trip. J’ai payé cet hôtel 3 fois plus cher qu’un petit motel a Key Largo qui lui était parfait ! A fuir ! Nous y sommes encore une nuit mais n’avons qu’une hâte c’est de partir !!!! Mon conseil : choisir un hôtel ne donnant pas sur cette avenue de fou, voire même un hôtel en dehors de Miami Beach pour payer moins cher.