Novotel Makkah Thakher City

Các đánh giá Novotel Makkah Thakher City

Novotel Makkah Thakher City

Dist, Al Andalus, Rei'a Thakhir, Makkah, Makkah Province, 24237, Saudi ArabiaXem thông tin khách sạn
Novotel Makkah Thakher City
Novotel Makkah Thakher CityNovotel Makkah Thakher CityNovotel Makkah Thakher City
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Đánh giá của khách

8.6/10
Rất Tốt
350 đánh giá
Đánh giá đã xác thực
Vị trí7.9
Trang thiết bị8.8
Dịch vụ8.5
Vệ sinh9.2
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Tất cả đánh giá(350)
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Sạch và gọn gàng(65)
Cung cấp dịch vụ đón khách/trả khách(60)
Tiện nghi tuyệt vời(19)
Bữa sáng ngon(13)
Rất đáng giá tiền(10)
Nhiều tiện nghi(9)
Đánh giá tiêu cực(25)
BiancaAriel
Phòng Superior King
Lưu trú vào thg 3, 2025
Gia đình
37 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 4 thg 4, 2025
Có xe buýt đưa đón đến và đi từ Haram mỗi giờ. Tôi có thể giải tỏa sự mệt mỏi của chuyến đi dài bằng ghế mát-xa ở sảnh đợi.
Văn bản gốcBản dịch của Google
6/19
Phản Hồi Từ Khách Sạn: Kính gửi Quý khách, chúng tôi rất vui khi đọc được phản hồi của bạn, chúng tôi thực sự trân trọng việc bạn dành thời gian chia sẻ trải nghiệm của mình, điều này đã truyền cảm hứng cho toàn bộ nhóm. Chúng tôi mong muốn được chào đón bạn một lần nữa trong tương lai gần.
Ahsan012
Phòng Superior bốn giường
Lưu trú vào thg 7, 2025
Gia đình
7 đánh giá
10/10
Nổi Bật
Đăng tải vào 9 thg 8, 2025
We were traveling for Umrah so we had to frequent Haram quite often. Although a bit far from Haram but the hotel shuttle is very well managed and frequent. The hotel is clean and has all the amenities of a 4-star hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your positive feedback regarding our hotel cleanliness, amenities and location at Al Andalus Dist, Makkah Al Mukarama. We are always honored to welcome you to Novotel Makkah Thakher City. Waiting to serve you again on your next visit soon.
Isrul Nasution
Family Room Twin And Quad
Lưu trú vào thg 3, 2025
Gia đình
2 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 4 thg 4, 2025
I stayed at Novotel Makkah and overall everything was excellent. The only downside is the distance from Masjidil Haram, but the hotel provides a shuttle bus service. However, it’s important to note that the bus should always be on standby at least 30 minutes before prayer time and depart no later than 20 minutes before the adhan.
Dịch
Phản Hồi Từ Khách Sạn: Dear Isrul, we are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. As for the location and shuttle service, rest assured that we have taken immediate action. We look forward to serving you soon.
Tài Khoản Khách
Phòng King
Lưu trú vào thg 2, 2025
Một mình
8 đánh giá
10/10
Nổi Bật
Đăng tải vào 20 thg 3, 2025
Had a great stay in Novotel. I will definitely book a room there next time i’m in Makkah.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for choosing Novotel Makkah Thakher City. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.
Người Dùng Ẩn Danh
Phòng Superior ba giường
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
7.5/10
Đăng tải vào 23 thg 2, 2025
Need to improve room service response to guest calls. Also the food in Tower 2 restaurant was not good for value and must be improved.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, We sincerely apologize for any inconvenience you may have experienced during your stay. At Novotel Makkah Thakher City customer satisfaction is something we take very seriously, rest assured that corrective actions are in place meanwhile our guest service champion will be in touch for more details. Once More, on behalf of the entire team we apologize for any inconvenience and we look forward to serving you again in the future.
HaziqSheikh
Phòng Superior ba giường
Lưu trú vào thg 1, 2025
Nhóm bạn
7 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 21 thg 2, 2025
The rooms are comfortable after a long day. Few of the staff is really good and welcoming. Was shown three bed but was given 2 bed with sofa bed.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our services at Novotel Makkah Thakher City, we always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.
Hasnae
Phòng Superior King
Lưu trú vào thg 1, 2025
Nhóm bạn
5 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 2, 2025
The hotel was amazing staying there was really good to experience they provide bus to haram every 30 minutes… the stuffs are very kind and friendly… i recommend this hotel to everyone coming to Makkah 👌
Dịch
Phản Hồi Từ Khách Sạn: Dear Hasnae, Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our staff services and location at Novotel Makkah Thakher City, we always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.
Tài Khoản Khách
suite junior với giường cỡ king và phòng khách riêng
Lưu trú vào thg 2, 2025
Nhóm bạn
9 đánh giá
4.5/10
Đăng tải vào 24 thg 3, 2025
Hotel is fine but service as transportation and service at the desk was dead
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for taking the time to share your feedback and we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future
Batista Bomb
Phòng Superior với 2 giường đơn.
Lưu trú vào thg 7, 2025
Gia đình
2 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 21 thg 8, 2025
I recently stayed here for my first Umrah, and this hotel truly made the experience so much more comfortable. As anyone who has performed Umrah knows, it can really take a toll on your body, and having a place to rest properly is essential to regain the energy to pray in the best manner. This hotel gave me that comfort. The staff were very kind and friendly, always ready to help. The shuttle service to and from Haram every half an hour was a blessing—it made life much easier and saved us from the hassle of dealing with local taxis. Honestly, I’m not someone who enjoys bargaining, and some taxi drivers will charge whatever they can get away with. For example, one driver quoted me 70 riyals to return to my hotel, while the Careem app showed the same trip for only 18 riyals! Thankfully, I avoided being ripped off, but the shuttle service spared me from this stress altogether. Overall, I was very happy with my stay. The hotel played a big role in making my first Umrah smooth and comfortable, and I would definitely recommend it to anyone looking for convenience, kindness, and peace of mind during such a blessed journey.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our staff service and shuttle service have met your expectations. As for your comments, rest assured that we have taken immediate action. We look forward to serving you soon.
Ibrahim Haleel
Phòng Superior King
Lưu trú vào thg 6, 2025
Cặp đôi
6 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 6 thg 8, 2025
It’s a really good hotel with great amenities and good service. Breakfast was really good and they have shuttle every 30mins.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ibrahim,Thank you for your positive feedback regarding the amenities, breakfast and shuttle service. We are always honored to welcome you to Novotel Makkah Thakher City. Waiting to serve you again on your next visit soon.
Tài Khoản Khách
Phòng hỗ trợ người khuyết tật
Lưu trú vào thg 6, 2025
Một mình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 5 thg 7, 2025
I like it as it was comfortable with exact amenities u need as a solo traveler and for the family . I would recommend and would also come back again
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your positive feedback regarding the amenities. Waiting to serve you again on your next visit soon.
Momo87
Phòng Superior King
Lưu trú vào thg 11, 2024
Một mình
47 đánh giá
10/10
Nổi Bật
Đăng tải vào 21 thg 12, 2024
This hotel is one of the best to stay in Makkah. I love everything about this hotel. It’s totally new and very clean also it has a bus every 30 minutes goes to Haram.
Dịch
MOHD ZAFRAN BIN
Phòng Superior với 2 giường đơn.
Lưu trú vào thg 5, 2025
Cặp đôi
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 14 thg 6, 2025
The room is nice, clean and modern..I love the interior very much..Is just the location of the hotel is a little bit off.. there were only a few shops and nothing else. The feeder bus is okay and quite punctual..
Dịch
Phản Hồi Từ Khách Sạn: Dear Mohd,Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that the cleanliness, rooms and shuttle service have met your expectations. As for the location, rest assured that we have taken immediate action. We look forward to serving you soon.
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 5, 2025
Cặp đôi
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 18 thg 6, 2025
Service and room are excellent with the cheapest price but the breakfast is not indonesian food type. Hope in future there will be there indonesian food.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that the room, service and prices have met your expectations. As for the breakfast, rest assured that we have taken immediate action. We look forward to serving you soon.
HMSyah
Phòng hỗ trợ người khuyết tật
Lưu trú vào thg 5, 2025
Cặp đôi
7 đánh giá
6.0/10
Đăng tải vào 11 thg 6, 2025
Hotel is big and the room is nice. Location wise not really strategic since it is quite far from shops. Service is average maybe because of limited communication languanges.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our rooms have met your expectations. As for the location and service, rest assured that we have taken immediate action. We look forward to serving you soon.