Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
Đánh giá đã xác thực
Vị trí4.4
Trang thiết bị4.2
Dịch vụ4.3
Vệ sinh4.4
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(72)
Đánh giá tích cực(65)
Đánh giá có ảnh/video(2)
Đánh giá tiêu cực(7)
Khalifa alsuwaidi
Phòng Cao Cấp
Lưu trú vào jun 2024
Vợ chồng
2 đánh giá
3.2/5
Đăng tải vào 13 jun 2024
Very helpful doormen, clean rooms, however small sized even relative to other London hotels at similar price level.
At check out, the experience wasn't expected from the reception staff. Definitely won't go back to the hotel again.
Dịch
Leung Hang Yee
Phòng Deluxe
Lưu trú vào mar 2024
Vợ chồng
24 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 1 abr 2024
The hotel location is close to shopping area. Check-in staff was nice and she endeavoured to offer the room type i preferred and invited me to take a shower at spa when the room not available yet.
Dịch
Người Dùng Ẩn Danh
Phòng Deluxe
Lưu trú vào sep 2023
Vợ chồng
10 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 23 sep 2023
The hotel is located very centrally and isn’t far away from the train station
Service is always great and the hotel is top notch. A very low key 5 star hotel and experience
Dịch
Kyle
Lưu trú vào mar 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 16 mar 2024
A relatively new property. Very clean with attentive staff. Only downside was the room doors are on the heavy side, therefore when it’s closing which makes a “boom” sound which woke me up several time during the nights and in the mornings.
Dịch
Simin
Lưu trú vào oct 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 31 oct 2023
Beautiful staff extremely attentive to all your needs very clean and bright rooms the food is out of this world would strongly recommend
Dịch
Bianca
Lưu trú vào oct 2023
Khác
4.0/5
Rất Tốt
Đăng tải vào 25 oct 2023
Extremely disappointing. Rooms are great and food is always good, but service was extremely disappointing.
They couldn't guarantee an early check-in, understandable, so we added one extra night to the booking to ensure room would be ready.
I messaged on the week to reconfirm this, called on the day before arrival, called on my way from the airport.
When arrived, we were told we had to wait for our room to be cleaned? So why did I pay for extra night?
They then gave us a key to a room that was occupied. Frustrating. Staff went downstairs to get correct keys and forgot. After 20 minutes, my luggage is coming but I still don't have the keys to the room.
I asked 4 different employees if the terrace was open, they all said they didn't know and didn't try to find out or anything.
Staff kept using their phones and chatting and we had to grab their attention anytime we wanted to order a drink or food.
They also tried to charge us for a airport car that we waited for and never arrived.
Dịch
Berang
Lưu trú vào oct 2023
Người đi công tác
2.0/5
Đăng tải vào 20 oct 2023
I've stayed here before but this time it was obvious why this doesn't qualify as one of the top hotels in London. Upon check-in I was told what time breakfast is and the next morning I enjoyed a classic Nobu breakfast as well as the buffet.
Came back the next morning but this time I'm told breakfast is not included. I was sure I had booked accommodation including breakfast but mistakes have happened before so I asked if I can just have some vegetables along with my Japanese omelette which I would pay for of course. The person who seated me, with a serious look on her face tells me if I take anything from the buffet they need to charge an additional 25 GBP. I excused myself, went down to reception to explain the situation and the lady at the front desk just says breakfast is not included and couldn't explain why they didn't charge me the previous morning. When I politely questioned this, another staff member next to her starts laughing at me. The fact that she could do so just shows what standard they have at this hotel. I mean, imagine if they would have laughed at their guests at for example Rosewood, Dorchester or any other hotel of that standard. But I suppose you get what you pay for. Fortunately there are plenty other great hotels in London I can choose from next time.
Dịch
Verified traveler
Lưu trú vào oct 2023
Khác
3.0/5
Đăng tải vào 11 oct 2023
Great hotel, but not soundproofed at all. If you need a sound sleep this is not the place. We heard people above us walking, talking, flushing the toilet, and outside the room people walking elevator pinging. I'm quite surprised how noisy it was and they didn't seem to care to give us a another room. Not sleeping well really affected my trip.
Dịch
Hristo
Lưu trú vào mar 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 14 mar 2024
The receptionist to welcomed us was lovely! Thank you!