Các khách sạn ở gần Công viên Confederation, Calgary

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

Nhân viên lễ tân rất vui vẻ và phòng rất sạch sẽ! Khách sạn cũng nằm ở vị trí thuận tiện n*** trung tâm thành phố Calgary. Tuy nhiên, nhiệt độ nước tắm hơi khó điều chỉnh vì lúc thì quá nóng, lúc thì quá lạnh. Nhưng nhìn chung tôi rất hài lòng và sẽ giới thiệu khách sạn này cho những người đi du lịch một mình!

Overall it was a decent stay here. Pros: -Clean room with comfortable beds -Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical -tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.

All staff, from front desk to engineering maintenance, are great. The restaurant breakfast staff might want to smile too. 😊

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool

Tôi đã đặt phòng khách sạn này một cách ngẫu hứng n*** sau khi hủy đặt phòng tại một khách sạn gần sân bay vì tôi muốn tìm một vị trí thuận tiện hơn để di chuyển và khám phá trung tâm thành phố. Tôi đã rất ngạc nhiên với những gì mình trải nghiệm. Dịch vụ tuyệt vời, phòng ốc sạch sẽ, gọn gàng, đầy đủ tiện nghi, rộng rãi đủ cho 2 đến 3 người, tất cả đều với mức giá rất phải chăng. Khách sạn nằm ở vị trí thuận tiện với gần như đầy đủ các tiện nghi thiết yếu, lý tưởng cho những ai đang tìm kiếm một nơi không quá xa trung tâm thành phố với mức giá phải chăng.