Tài Khoản Khách
ngày 27 tháng 6 năm 2024
Terrible experience at this suite.
1. Late checkin and checkout : it can be happened to you as well. I also didn't believe it could be happened to me.. contacted with room master before arriving, and they said let them know when we once arrived. So I send the message that I'm arrived at 3:35, but I met the person who got the key at 4:35 and the housekeeping was leaving when we came in the room.
Check out also same as checkin, waited over 20 min to checkout after request.
2. Cleaning : living room floor was slippery and toilet floor has very poor drain system, all of the floor was wet whenever we got the shower.
3. ★★towel issue : I let them know we're 3 person but they gave us 4 bath towels only. So I requested more towels because we stay there *2nights* but they turned my request down to provide more towels. I think it doesn't really make sense.
4. Bad odor : I never open the windows but it must be came from the sink.
5.deposit issue : hotel description said 200 RM but they requested 300 RM even *no credit accepted*
There's too many things that I don't recommend this room.. please re-consider before choosing this room if you guys have a short term vacation and don't wanna wasting your time.
It's really cheap but I would rather the *real hotel* that having the front desk.
Dịch