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💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

The hotel is very nice and it's like a unique experience. We stayed in the family themed room. My booking had the hotspring and welcoming fruit included. The place is huge as a resort with different restaurants, hot spring, and many activities. There are other hotels but I believe this one is the best among them. Coco from the reception speaks perfect English and guided us to the room. Kevin is also very helpful he took me to the Japanese restaurant to check the menu, and made sure I had a comfortable stay. Honestly great service.

I went to Liyang last weekend. And I stayed at the hotel with my family. I made a reservation for including Package. The hotel was too convenient to go to 南山竹海. It was too close to go. When I arrived at the hotel, I received a warm welcome. I was going to just go 南山竹海. But when we came back to the hotel, it rained outside so I decided to go to the hot spring. It was really nice. Because I thought it would be small, but it was really nice to have a big place and facilities. I don't remember person in charge what name was. But I really appreciate their kindness and plus there was one guy who was really passionate to take pictures. Their picture quality was really good.

Spotless rooms, comfy beds, and excellent housekeeping. The entire hotel was clean and well-maintained. Friendly staff and great breakfast options. Perfect for a relaxing stay. Highly recommend for cleanliness and comfort!

與家人從上海自駕來溧陽遊玩選擇入住潥陽南山和園開元名都度假村，主要考慮離宜興窯湖小鎮衹有15公里，離溧陽天目湖、平橋石壩也衹有20公里，南山竹海近在咫尺，直線距離2公里，出行遊玩方便。酒店佔地面積很大，開車進入逛了一圈也沒逛全，可以想像一下酒店之大。植被豐富，有大片的茶園，風景很好，活動設施多，有騎馬、卡丁車、寵物樂園、垂釣等，適合親子家庭全家出遊。酒店有別墅區，臨湖而居。我們入住的是主樓，陽台對面就是南山竹海，羣山連綿，空氣清新，有鄉村酒店的感覺。由於淡季出行，我們週日入住，共住了三天，週一早上是自助餐，週二、週三早上是半自助，這一點有點出乎意料。由於現在是淡季且非週末，酒店入住率低，在酒店用晚餐選擇比較少，衹能去南山竹海餐飲一條街用餐。總體來説，酒店服務比較好，員工盡心盡力，真心希望酒店加大宣傳力度，並進一步提升平日的餐飲，以吸引更多的遊客來入住，因為酒店的位置和環境值得更多人選擇入住。