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Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 10, 2024
Người đi công tác
4 đánh giá
2.7/5
Đăng tải vào 16 thg 11, 2024
Not recommended at all! Don’t waster your money in this hotel as it is not even 1 star hotel. Sharing with my experience:
1) in my room wasn’t internet, didn’t work,
2) the breakfast time is 7-10am, I went there at 9:30am but all the dishes are already either empty or taken away,
3) Central heating system during 12 hours could only heat my room for 3 degree, blowing but no heating,
4) Very noisy central heating blowing system, the whole night didn’t allow me to sleep well. I switched off it and preferred to sleep in a cold room
Not recommended at all!!!
Dịch
Phản Hồi Từ Khách Sạn: We are very sorry to learn that you are dissatisfied with the hotel's breakfast and room air conditioning in your recent check-in experience. First of all, please allow me to express my most sincere apologies to you on behalf of the hotel management team. We have always been committed to providing every guest with a comfortable and pleasant accommodation experience. Obviously, we failed to meet your expectations this time.
Aya
Phòng Superior Queen
Lưu trú vào thg 7, 2024
Người đi công tác
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 8, 2024
The hotel was nice and close to many restaurants, will definitely repeat my stay there
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your praise. Your satisfaction is our greatest support. We will continue to strive to provide the best service for every guest.
Tài Khoản Khách
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 4, 2024
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 5, 2024
I just came out of the bar, and it's only a few hundred meters' walk to this hotel. The location is fantastic! Overall, it's pretty good in other aspects too.
The cleanliness is quite good, and the attitude of the front desk staff is very nice. I like the smiley service here.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your appreciation. I believe you are a kind and life-loving person, which is why you can find beauty in life. We all like to smile, and a smiling service makes our guests more comfortable. Our hotel is located in the city center of Changshu, which is indeed very convenient. We also offer free parking and complimentary breakfast. We look forward to welcoming you again!
CHANAL
Guestroom (Double bed)
Lưu trú vào thg 5, 2023
Người đi công tác
20 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 5 thg 7, 2023
I had a comfortable stay, but the room was stuffy & the carpets weren’t clean.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your stay and evaluation at my hotel. Sorry for any discomfort you encountered during your stay. Making guests feel uncomfortable is our mistake. You mentioned that the room air is congested and the carpet is not clean. We will immediately take corresponding measures to improve it: 1 Improve the ventilation efficiency of air conditioning and increase the frequency of air exchange. 2. Clean and inspect the guest rooms, with a focus on handling carpets and floors. 3. Replace or clean the guest room carpet. 4. Strengthen the training of room cleaners and pay attention to details. 5. Increase regular ventilation and air conditioning filter cleaning work. To prevent similar problems from happening again, we will work to improve them.At the same time, we greatly appreciate your reminder. We sincerely apologize to you and welcome you to visit again next time. If you have any suggestions or complaints, please feel free to contact us, and we will be happy to serve you. Thank you again for your review and look forward to serving you again!
1JRF
Phòng Superior Queen
Lưu trú vào thg 2, 2023
Người đi công tác
2 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 20 thg 3, 2023
So lovely thank you i love you
Dịch
Phản Hồi Từ Khách Sạn: The favorable comments from my relatives remind me of Mr. Ba Jin's words: "Memory is warmth, warmth is memory, the vicissitudes of life, and the warmth in memory will never change." I hope that Changshu Yuehe Hotel will always be warm in your memory! We have strict and high standards in facilities, services, hygiene, and other aspects, and all our staff are trained according to the standards of five-star hotels. Bai Cha Qinghuan has nothing else to do. I am waiting for Feng and I am also waiting for you. I am looking forward to your next visit.
RAFEI IBANEZ
Phòng Superior Queen
Lưu trú vào thg 6, 2024
Người đi công tác
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 19 thg 7, 2024
Good hotel!!
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your praise. Your satisfaction is our greatest support. We will continue to strive to provide the best service for every guest.
Martin Hubert
Phòng Superior Queen
Lưu trú vào thg 4, 2024
Người đi công tác
43 đánh giá
2.2/5
Đăng tải vào 5 thg 5, 2024
See before
Dịch
Phản Hồi Từ Khách Sạn: You could comment twice here, indicating that at least two rooms were occupied. Regarding the explanation of the issues, it has been mentioned in the previous response. Addressing all the issues is our top priority, and promptly listening to guest feedback and making swift corrections are also principles of our service. We look forward to your return visit here.
Bruno Yves
Yueji Cozy Double Bed Room
Lưu trú vào thg 1, 2022
Người đi công tác
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 4, 2022
Everything I like in a hotel: clean, well equipped and all personnel caring about you from the room service to the manager including reception!!!
Helpful to inform you about Covid restrictions and news every day! Great address in Changshu! My place to be in Changshu!
Dịch
Phản Hồi Từ Khách Sạn: we are so glad you choose our hotel to stay. Thank you so much for the nice compliments.We hope you feel comfortable during last stay,and we are looking forward to see you soon。