Hotel Servigroup Calypso

Un fin de semana excelente muy limpio , muy buena atencion y muy buen desayuno.

Had a great 11 night stay. Our room was 1002 which was at the back overlooking the pool and mountains. We had 2 double beds and a large balcony. There was plenty of storage and the shower was hot and powerful. The room was dated with textured walls and needed a deep clean ( skirting boards) but overall it was great. The lack of a kettle in the room and no sun on the balcony are probably our only criticism. The buffet food was good and varied - the show cooking meat was always cooked to perfection and very flavoursome. Staff were friendly and very efficient when clearing tables - maybe too quick sometimes. The Xmas and New year Gala meals were not to our taste so we declined them - would have preferred a buffet option rather than a set menu. Breakfast as always was the best meal of the day - however they do not offer omelette at breakfast which was disappointing ( they tend to be available for lunch and dinner- vegetarian?) We didn't stay in for the entertainment so cannot comment. The terrace bar is a lovely spot to sit in the sun and enjoy a drink. Reception staff were very friendly and check in was very quick. The lifts are quite small and had a few issues whilst we were there - but they were fixed quickly and we never waited too long for one. The pool area is a good size and we spent a few hours most mornings enjoying the sunny corner spot before the sun dipped behind the Flash hotel ( bear in mind it was Xmas). We were lucky with the weather but definitely needed a light jacket in the evenings when outside. For location and value for money it is a fabulous hotel. I preferred it to the Don Pancho and would definitely stay at The Calypso again.

Arrived at the calypso hotel Monday 7/04/2025, hotel very nice, food got better from Tuesday, early hours of this morning, 2.28am, a man entered our room, saying it was his room, he was closing the door with, my husband and I in bed, I rushed towards him, told he could clearly see, it was our room, he showed me, a pic of the room number, identical to ours, but his room was in the annex, lady came up as he and I where at the door, she said, your room is this way, we waited, after this for about ten minutes, then i rang, had to wait this a manager, came in which was after, 9.30same morning, he was very polite, but did say maybe our door was unlocked, nope it wasn't, same day locks where changed, it was like it was our fault, i did suggest, some kind of discount, when booking through their website, he has to ask, fair enough, we where offered another room, but declined as the hotel should have had word, with the man entering our room, I was expecting more from this hotel, as been to Benidorm many times, will we come back thinking about it no, don't feel we where treated fairly, offered two drinks each, doesn't cut it,