Tài Khoản Khách
1 tháng ba, 2024
There’s no doubt this is a great hotel/resort. The old town Spanish feel set towards the mountains, it’s picturesque and stunning. The golf courses add to the scenery, and you could look at the views all day long over Benidorm down below. This is a big resort. 7 swimming pools, often interlinked in a lagoon/rocky formation with several restaurants and plenty of space for relaxing and drinking. I have read about the resort only being partially open in off-peak times but given we spent two weeks here at the end of July/beginning of August everything was open and the place was bustling although not overly busy. We paid for half board (breakfast & dinner) but upgraded to full-board after a few days. The main reason being is there’s nothing accessible near the hotel in terms of restaurants/bars. Benidorm (and any where else) is a taxi drive away. Given the distinct lack of 5-person taxi’s we got fed up taking 2 taxi’s to and from everywhere we went, such as the zoo, water park, shops etc. Having 3 kids is not easy here! We stayed at The Level which is the 5* part of the resort. The main part is 4*. As a ‘Level’ guest you can access everywhere onsite. The 4* guests can’t enter The Level which basically consists of 2 further pools, a club/lounge bar with free drinks, nicer bedrooms and the Botanic restaurant (a buffet restaurant open for breakfast, lunch and dinner). I’m told check-in/out is quicker too. The general service is very good however I’m not sure this is really 5*. I’ve stayed in various 5* hotels and The Level misses a few tricks. For example, they don’t believe in complimentary water here. When your room is turned down there’s no water topped up, around the pool in peak summer there is no complimentary water. This is exacerbated when reception advise you don’t drink the tap water and there’s no shop onsite selling it. You can gain free cans of water from the club lounge but it’s only open from 11am – 9pm. This is a very Spanish resort. And why not, we’re in Spain! However, given Melia is a global brand and we’re 2 miles from Benidorm you’d think there would be more consideration for foreign guests. Most information (inc the Villaitana app) is in Spanish. The biggest disappointment was the kids club. Despite there being a whopping 22-person entertainment/kids team the club didn’t really make any effort to converse in English – even though we were told they would. Our 3 kids (10, 7 & 4) tried twice but left after 10mins each time as couldn’t understand what was happening. This was a real shame. The evening entertainment in the main plaza is great. They really make an effort with a varied roster. Magic show, musicals, bands, flamenco dancing etc. There’s also a nightly mini-disco for the kids, but again the DJ only talks in Spanish and he talks a lot! We hit a few snags. The balcony doors wouldn’t lock but they did send out a maintenance guy who made a temporary fix. There seems to be general lack of communication between the hotel
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