Hotel Servigroup Pueblo Benidorm

Had previously stayed here for one night about four years ago and this was why we had booked this hotel. We were put on the 14th floor and the balcony is very small. We are looking out onto spare ground and a car park. Hotel has four lifts but only two have been working since we arrived. Rooms are small and bathroom smaller. The housekeeper is a beautiful friendly lady who greets us every morning with Hello good morning. Always smiling, credit to the hotel!!!!!! We booked bed and breakfast. Breakfast is excellent with so much choice and set out as a buffet. Staff don't seem to talk to the guests as they are always busy clearing tables. There is a large pool and a baby pool and small pool with sun loungers around. It clearly says no reserving the sunbeds but this was evident everyday as sunbeds lay with towels empty with no -one on them. Pool area clean sunbeds generally clean. Central to the town ,market and restaurants in the area .

The hotel staff and food are excellent. The position of the hotel is fantastic! Unfortunately the walls of the hotel bedrooms are made of paper! The balcony doors provide no protection from noise from the people who roll in at 4-6 am! This lets the hotel down, even though there are “silent” signs everywhere. There is no point in complaining, the hotel can’t rebuild itself & the hotel can’t control guests.

First visit here and won't rush back. Needs updating and upgrading Poor WiFi, poor security around pool, dirty accomodation. I was in room 3008 in a block at the back of the pool, walls very thin, lots of noise. Dirty shower and ceiling photos attached Full of stag and hen parties. Some stags in groups round pool with their own Bluetooth speaker playing loud intrusive inappropriate music, also had glass bottle of Smirnoff and rum to avoid using bar ( no one said anything). I had a room on my own and to be honest I would have changed hotels had I been sharing. I'm 16 stone 5 ft 10 and struggled to close shower door. WiFi signal was very hit and miss. To be honest I felt like I had gone back to the 90's. No smoke detector in room but a very good digital safe. Room door very secure with lock yet ground floor balcony just a flimsy click switch like a baby gate. TV in room very small didn't work properly. Beds very poor quality, very light , I could easily move them with 1 finger, I think the room above me was moving them rapidly without the use of their hands, if you get what I mean. Some redeeming qualities were great breakfast selection. Helpful and happy staff. To be honest it's just a budget hotel and needs to price accordingly or spend some money. When Benidorm is full you may not have another option. Enjoy yourself it's later than you think

The hotel is in a good location, short walk to everywhere and not too noisy at night. The food was good, large outside pool area, staff helpful too. Rooms are good, beds comfortable and clean. I don't know why some English peoples reviews are moaning about Spainish entertainment, in a Spanish hotel, just Venture outside at night plenty of places nearby with things on.

Not a bad hotel, location was ok but quite a walk to the best bars and restaurants. Rooms were fine and the maid was lovely and did a great job. In terms of food we only had Breakfast and it was lovely, huge choice and probably the best breakfast I've had in any hotel. The pool bar does serve a small selection of food too (chips, burgers etc.) The biggest let down of the hotel is the entertainment which was very much catered for the Spanish guests so the English children couldn't really join in or understand what was happening. The evening entertainment was also primarily Spanish so we had to go out of the hotel every night to find entertainment elsewhere (Sinatras Premium and Tropical were our go to places for entertainment, they had some fantastic acts but it is about a 25-30 minute walk to them so we got a taxi most nights). You could usually get a sunbed but not in the best spot unless you're up very early as people do reserve them with their towels. I'd be unlikely to return simply because it was boring for my son not being able to join in with activities and entertainment, a great hotel for Spanish guests though.

Lovely hotel great location. Rooms could do with some updating but they are very clean. Enjoyed food but it would be nice to have some sugarfeee options especially dessert. Would definitely stay here again. Pool area great and plenty of sun beds