Magic Natura Resort

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

Hmm… I’ve been in better resorts. The hotel room was nice, but the overall experience I struggled with, we were premium plus, so whilst a lot more is included, the way you que next to the people who haven’t can be awkward and you get a few comments about not having to que for drinks. Some of the hotel staff will bend over backwards for you, however on the two occasions I had to speak to Joseph at reception, he was clearly capable but couldn’t be bothered… The lack of caring was *very* apparent. The “inclusive WiFi” that you have to have a new code for every 4hours was a stuggle for the kids and especially for the adults when everything is through the app (which is just a website that doesn’t always work) Food was good and the staff at the entrance of the restaurant again hit and miss - I also didn’t get if you are made to wear bands to show your “class” you still have to swipe/tag yourself in. Overall would I return, maybe, but I would need to see a few changes before I would be comfortable!

We travelled as a couple with a toddler and very much enjoyed our stay with minimal cons. Pros of the hotel and complex - -The zoo is fantastic! We were lucky enough to stay in room 2205 which backs onto the zoo and you can see the elephants and goats from the back of the chalet! -The animals were well taken care of and the bird shows were fantastic! (Entry is also included for free in your all inclusive package so we found that we attended most days). -The water park was also great as you could use your all inclusive bands to go there for free and get free food and drinks from one of the restaurants on site as well as sun beds. There were plenty of slides and pools for children of all ages to enjoy. - The entertainment was good but could have been a bit better - the mini disco is only on for 20-30 minutes followed by a wait of 30 minutes for the next show. - The room was cleaned 4/7 days that we stayed which was okay but it could have done with another clean to empty bins. - The mini fridge was filled on arrival with cans of Pepsi, fizzy orange and lemon, beer and a bottle of cava which was a nice touch! - They have a shuttle buggy that takes your suitcases to your room when you arrive and it can be booked 24 hours in advance when you are about to leave as the complex is quite hilly. Cons of the resort and complex - - The complex could do with a touch up and update here and there due to peeling paint and wear and tear - the staff work tirelessly to ensure it is clean and well maintained despite this. - The food isn’t fantastic - despite them attempting to accommodate for all, they do have a fly problem in the restaurant which leaves flies buzzing around the food and tables. - The rooms were cleaned but were a little shabby inside and could do with the odd touch up here and there (probably due to the business of the resort). - I imagine it would be very difficult for someone with mobility difficulties or bringing a baby in a heavy pram as it is a very hilly resort and can be slippy when they are washing the pavements and roads. Tips - - I would bring mosquito spray as they seem to come alive at night and bite especially at the entertainment, my whole family were bitten. - You need to pay for the safe in the room, beds by the pool, drinks by the pool as a deposit and towels should you need to hire them. Overall we enjoyed our stay and thank the staff!