RH Princesa Hotel & Spa

Hotel is good and clean in a good location but there's a huge difference between single room and all other room categories and that wasn't mentioned.. The single room is quite small and with window.. Which doesn't match at all with the room rate i've paid.

A very welcoming, well presented & kept hotel. Arrived late after flight delay & was only ones dropped off but was greeted by Fran who was outstanding throughout our stay. Had a bagged welcome pack with food etc waiting for us. It's a decent walk down to the beach & reasonable stroll into the old town. Food was OK & like their flexible half board policy. Prefer a restaurant style than canteen but was a decent selection but bit repeative. Great no towels on sunbeds situation but that's helped by the concrete jungle surrounding that means constant movement of sun & shaded areas at different times. Wouldn't rule out a return if right deal ce up but be bit be nicer if nearer beachfront. Not been Beni for over 30 years and was pleasantly surprised how much areas have improved can see why gets year on year regulars.

Check in was smooth and efficient and we were greeted by friendly staff who let us store our cases until our room was ready. There’s two levels to the all inclusive, Silver & Gold. We booked with Jet2 and we’re on gold whereas other families I met booked with TUI and were on Silver - which meant they had to pay for various drinks such as cocktails/premium brand spirits etc. if you’re Gold all inclusive everything is included minus some things I’ll get to next. (I’ve attached a photo of the menu differences between Silver & Gold all inclusive) One other thing about all inclusive is that you’re given wristbands to identify your board but then you have to present your room card every time you get a drink or snack. This was quite strange to me as every other all inclusive I’ve experienced the wristband was sufficient. Menu items such as chicken nuggets you had to pay extra for at the snack bar regardless of your all inclusive status which is crazy when you can have as many drinks as possible but not processed nuggets? It doesn’t make sense and perhaps it’s something the hotel should look into as many others were disappointed by this especially as kids LOVE nuggets - an extra money maker perhaps? There were other little niggles like the photographer following people around trying to make money but this I understand. The buffet was quite good each night and we never struggled to find things to eat. One night they even did sushi which was really good and plentiful. Every member of staff was extremely helpful and kind especially the animation team who look after all the entertainment and the kids play park which is a nice addition to have to tire the kids out at the end of the day!! The rooms were amazing, new bathrooms and the beds are excellent, surprisingly comfortable and cleaned everyday if you leave the notice on your door that you want it cleaned. The balcony was good with decent views regardless of which side of the building you’re on. The kids pools were good although the shallow splash park pool had quite a rough texture to the surface which my two boys constantly scratched themselves on but I understand it’s there to be non slip to avoid accidents. I advise maybe getting some grip texture socks just so little ones don’t keep scratching their feet when jumping in etc. Overall we had a lovely time at the RH Princessa and it set the bar high for staying in Benidorm. Lots of local amenities nearby including shops that sell British items - some shops cheaper than others. Thank you RH Princessa!