Khách Sạn Có Phòng Gym Tại Louisiana, Hoa Kỳ

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The plumbing was bad the tv didn’t work it took mist of my trip to get changed to a room with a working tv The only good think was moe the front desk manager he did everything in his power? To make it up to me

Tôi đã có một kỳ nghỉ công tác tuyệt vời tại khách sạn này ở New Orleans. Vị trí hoàn hảo—gần mọi thứ tôi cần, bao gồm địa điểm họp và các lựa chọn ăn uống tuyệt vời. Phòng sạch sẽ, thoải mái và được trang bị đầy đủ tiện nghi cho công việc, với Wi-Fi đáng tin cậy và bầu không khí yên tĩnh. Nhân viên chuyên nghiệp và hữu ích trong suốt thời gian tôi lưu trú. Đó là sự cân bằng tuyệt vời giữa sự tiện lợi trong công việc và nét quyến rũ của New Orleans. Tôi chắc chắn sẽ ở lại đây một lần nữa trong chuyến đi tiếp theo của mình!

Check in was easy and staff was friendly. The hotel is only a 5 min drive from the airport. They have a shuttle that goes to/from the airport every hour. You will need to call or email after booking to get the shuttle times if you plan to use it.

J’ai passé un séjour absolument génial dans cet hôtel ! Tout était parfait : la propreté des chambres était irréprochable, la literie très confortable, ce qui m’a permis de profiter d’un sommeil de qualité. L’accueil était professionnel et chaleureux, et chaque détail était soigné. Je recommande vivement cet hôtel à tous ceux qui cherchent un endroit où se sentir bien et se reposer pleinement.