Khách sạn 4 Sao tại Masovia, Ba Lan

Khách sạn Mercure Warszawa centrum có một vị trí tuyệt vời, gần zloty tarasy, nơi bạn có thể thưởng thức đồ ăn và mua sắm, dịch vụ rất tuyệt, phòng sạch sẽ, phòng tắm hơi và bể sục cũng tốt. Nói chung tôi hài lòng với dịch vụ.

on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off. next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me. this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up. eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training. the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities. 第一晚入住時，已經很晚了，酒店人員在沒有通知我的情況下，給我安排了一間傷殘人士的房間。 由於太疲倦了，所以只是感覺房間怪怪的，但並沒察覺有什麼問題。直到第二天晚上，洗完澡之後，整個廁所也是濕的，我差一點就要滑倒。 再看看之前預訂時的收據，發現房間的廁所根本不應該是這個樣子，繼而我到酒店大堂理論，他們才告訴我，因為第一天晚上時候，訂單太滿了，所以才為我安排這樣的房間。 可是你要知道，這樣的設計，正常人洗澡，是真的很容易滑倒。他們不但沒有誠意的道歉，只是詢問我想要怎樣。 說實話，這難道不是酒店的問題嗎？第一天並沒坦白這不是我原本所訂的房間、繼而我發現後，亦沒作出任何相應的措施、道歉。 最後在我要求下，他們給我換了最好的房間，另外給我送了兩天免費的早餐。不過，這通通都是我要求的，酒店人員真的有需要再培訓。 第一張照片是他們賠罪送的水果。

I recently stayed at this lovely hotel in Warsaw, and overall, my experience was very positive. One of the first things that stood out to me was how clean and well-maintained the entire property was. Every corner of the hotel felt fresh, tidy, and taken care of, which immediately made me feel comfortable and at ease. The room I stayed in was beautiful—spacious, modern, and elegantly designed with a calming color scheme that made it a perfect space to relax after a long day. The bed was incredibly comfortable, and the lighting in the room was thoughtfully arranged, making it suitable for both rest and work. The hotel’s location is another big plus. Situated in the heart of Warsaw, it’s within walking distance to many popular attractions, charming cafes, and local restaurants. Whether you’re visiting for sightseeing or business, the location makes it easy to get around and enjoy the city. The only downside I experienced was the slow check-in process. The front desk service, while friendly and respectful, took longer than expected, which can be inconvenient after a long journey. However, the staff were professional and welcoming, which made the wait more bearable. All in all, I would highly recommend this hotel to anyone looking for a clean, stylish, and comfortable stay in Warsaw. It offers great value, a peaceful atmosphere, and a beautiful room to return to after a day exploring the city. A solid choice for any traveler.

Here We Go Again,Repeat Business Is Best Business, This must Be my 5/6 time at mercure grand warsaw, The Moment you waik in you are warmly greeted by wonderful staff, Hotel is impeccable,Rooms are as always exceptionaly clean, Mercure grand definitely should get gold award for best breakfast in warsaw, They even have champagne for breakfast, Wide choices of great tasting food, Location is the the best ,The street has many restaurants & Bars & extremely safe neighbourhood, Thank you to Joanna ( guest manager)for taking good care of her guests,

Was pleasant stay, rooms good design and clean. Breakfast good, tasty and various choices. Recommend this hotel. It is close to the city center and 2 subway stops from good restaurant Red Elephant

The hotel is good , located near to Airport and easy to reach from central station. Check-in was smooth. Breakfast was really good with hot and cold serve both handle. Multiple options which also suites the kids.

Xuống máy bay, tôi gọi điện về khách sạn, họ kiên nhẫn chỉ cho tôi chỗ chờ xe đón khách, khi tìm thấy họ nhanh chóng sắp xếp xe đến đón tôi và đưa về khách sạn. Vì mình đến muộn nên lễ tân còn báo mình có thể có đồ ăn hoặc đồ uống, giá cả phải chăng và rất ngon, có thể ăn n*** tại phòng. Khách sạn có nhiều loại gối để lựa chọn và giường rất thoải mái. Khách sạn gần sân bay nhưng bạn không thể nghe thấy tiếng máy bay cất cánh hay hạ cánh. Nói chung, khách sạn này rất được khuyến khích

The hotel is close to Chopin airport, just took any taxi, it costs £6 to there... Good to rest in transit flight, as the restaurant serve food till 11pm, the breakfast is excellent, with fresh press carrot juice etc... very comfortable and nice layout. The facilities are family friendly, with a children area with x box to play, my son keen on playing, but ends up within 1 hour as the games no fun to him... Ha..ha... But me and husband can have a restful breakfast time.. Better to book breakfast with package as cheaper.... The free airport transfer is free for booking 6am-10am, my pm flight doesn't benefit, good to go to old town, but my jetlag put me off, only manage to go to a local supermarket (Carrefour) with Uber on a Sunday, not many supermarkets) shops open... The room is very comfortable... The toilet has no washing hand facilities but the separate shower rooms has it .... Swapping will be good for a practical reason.... It's good hotel for transit flight with everything you needs within the building... Especially for a family.

The hotel feels a bit dated, especially the carpet on the floor in the rooms, but it is visible that refurbishment is ongoing and some parts of the hotel has been renovated already