Khách sạn 4 Sao tại Lombardia, Ý

Unfortunately, my stay at Glam Milano was very disappointing. The room temperature was around 27°C throughout the night, and despite air conditioning being listed as an amenity, no effective cooling was available. I contacted reception multiple times and was told the heating would be turned off, but this never happened. The room remained uncomfortably hot and made proper rest impossible. I arrived late at night after a 16-hour long-haul flight and had no realistic alternative but to stay, despite the conditions. To make matters worse, I was also required to pay an additional fee on arrival, which felt unacceptable given the circumstances. A hotel at this price point should be able to regulate room temperature properly or at least resolve issues when guests raise them. The lack of solution, combined with poor handling of complaints, significantly impacted my stay. I would not recommend this hotel to anyone who values comfort, rest, or responsive service.

Có khá nhiều người da đen quanh khách sạn, nhưng nó rất gần ga tàu, chỉ mất năm sáu phút đi bộ. Tiện nghi trong phòng rất tệ; gần như không có gì được cung cấp, thậm chí cả khăn giấy. Không có tách trà, không có ấm đun nước, không có gì tương tự - một khách sạn bốn sao cơ bản… Chúng tôi đặt phòng suite, và phòng được ghi là bốn người. Hai giường đơn thực ra chỉ là ghế đơn hoặc ghế sofa. Khi nhận phòng, chẳng có gì ở đó cả. Chúng tôi phải nhờ lễ tân mang thêm chăn, ga trải giường và gối, và chúng tôi phải tự làm! Một số phòng nằm ở tầng hầm hoặc tầng trệt, vì vậy hãy lựa chọn cẩn thận nếu bạn lo lắng về điều đó!

Room was double booked on arrival! Room amenities very modest (no shower cap, ear buds, tooth brush, stationary set). Service level at front office not going above and beyond minimum. Very large TV set, really nice to watch with a good selection of international channels. Easy accessible secured parking and free shuttle to train station/airport. Overall a decent hotel close to Malpensa airport and opposite a small shopping mall as well as golf course.

Tôi thực sự rất thích ở đây và nhân viên lễ tân rất hữu ích. Tôi cũng yêu cầu đổi phòng vì tôi không thích nhà vệ sinh vì lần đầu tiên họ cung cấp cho tôi một phòng có nhà vệ sinh dành cho người khuyết tật và khi tôi yêu cầu đổi, họ lập tức đổi cho tôi. Vị trí cũng cực kỳ thuận tiện, tàu điện ngầm chỉ cách đó 3 phút và có siêu thị và trung tâm mua sắm cách đó 5-8 phút, tất cả đều có thể đi bộ🥰 Điều duy nhất tôi không thích và lẽ ra phải tốt hơn là bữa tối; Tôi gọi món cá hồi với khoai tây nghiền, và tôi rất ngạc nhiên khi nó được bày lên bàn của tôi…nó trông như đã đông lạnh và vừa mới ra khỏi lò vi sóng…

During the winter the AC is not working, so you can not adjust the temperature in the room (the heating system works and some rooms are too hot); there is no kettle in the room, but you get 2 bottles of water. Free parking available on site, rooms are big and clean.

The hotel was conveniently located near the airport and the shuttle was very helpful. Room was clean but located near the elevator and an alarm went off in the middle of the night. I had a simple dinner at restaurant (chef’s choice ravioli and aperol spritz), but 2 hours later was so dizzy I could barely stand or sleep. I managed to check out at 5:00am but was very ill and had to vomit in the airport. The dizziness lasted the whole day and it was quite terrifying. I cannot say it was caused by the restaurant food, but the other travelers in my party who didn’t eat there were fine. It was a traumatic experience I hope to forget.

Tôi đã ở đây vào tháng 7 cùng bạn tôi. Vị trí khách sạn rất thuận tiện (chỉ mất 5 phút đi bộ đến ga chính). Phòng rộng rãi, đầy đủ tiện nghi, v.v. cho hai người, tuy nhiên ban đêm trời rất lạnh và không có chăn dự phòng (bạn tôi đã bật điều hòa cả đêm). Sẽ rất hữu ích nếu chăn được cất trong tủ vì chúng tôi phải gọi điện thoại lúc 2 giờ sáng để lấy, và phải mất một lúc mới có. Nhân viên lễ tân rất thân thiện, họ đã cất hành lý và cung cấp ô dù cho cả ngày.

I booked four nights, and right after I made the reservation, Ctrip lowered the price of the same room type and conditions by nearly 550 CNY and refused to refund the difference. As a Black Diamond member, I felt deeply betrayed. Now, I would like to make some comments on the hotel itself. First of all, overall this hotel is quite good. The front desk staff are very polite and helpful, the room cleaning staff are also very courteous, and the breakfast is fairly plentiful. Next, I will truthfully record some flaws that I cannot accept: 1. My room for the first night was 31, located behind three elevators. Starting around 6 AM, the noise from the elevators kept me awake and prevented me from falling back asleep. It was a truly unbearable ordeal! Thankfully, the front desk changed my room for the second night; I'm grateful for the gentleman's assistance. 2. There was a dead fly by the window in the new room, which was disgusting. I took care of it myself. 3. There are two major problems in the bathroom: the towels are dirty and have a sour smell even when not in use. Also, the showerhead has a very low water flow due to limescale buildup. 4. The spotlight above the room door had fallen down, and because it was the weekend, no one was there to maintain it. It's really ridiculous. Unahotels is a hotel chain I really like, and pointing out these problems is simply hoping the hotel will improve its quality and ensure a basic level of quality for our guests.

The hotel was extremely clean and well kept. However the location is not very suitable. It’s far away from everything in a street that mostly has warehouses. Pero metro station is also not that close. It takes 14 mins to reach Pero metro station. Pero metro has line M1 which is quite convenient because all the major attractions in central Milan are on line M1 and can be reached within 20 mins after boarding the metro. The hotel provides shuttle bus service to city centre in the morning and in the evening.

Great hotel! The rooms are very clean and quite spacious. Really nice and friendly staff. Quite central and close to restaurants and shopping. For my niece and I, was a walking distance from the station, but someone might prefer to go by bus. I would definitely recommend it, if you are visiting the area.